404-418-8244 NOV 2018 WWW.BRAUNSLAW.COM 3175 SATELLITE BOULEVARD, SUITE 330, DULUTH, GEORGIA 30096
Duty, Responsibility, and Obligation Let Us Thank You
Have you ever shopped on Zappos.com? This online retailer offers a huge selection of shoes and clothing, but they are best known for their outstanding customer service. From upgrading to free overnight shipping to spending 10 hours on a call with a customer who just needed someone to talk to, Zappos wows their customers at every opportunity. So, why don’t most law firms provide the same level of customer service as this shoe store? For whatever reason, people don’t hold their law firm to the same standard as other customer services. Most people settle for an attorney who handles their case correctly from a legal standpoint and maybe even gets them a settlement, but who offers no advice or emotional support during such a stressful time. These kinds of uncaring law firms are stuck in the past, following the playbook from a time when prideful attorneys expected clients to be grateful that they were handling their case at all. This mindset is both arrogant and totally backward. It doesn’t matter how smart or talented a lawyer is; without clients, firms don’t survive. We owe everything to our clients. Brauns Law wouldn’t be here today without all the people who walk through the door and trust us. The very least we can do is make sure our clients are cared for during one of the most stressful times in their lives. Around the firm, we have a saying: “Success is our duty, responsibility, and obligation.” By success, I don’t just mean winning cases — though that is part of it. For a client to have
a truly successful experience with our firm, they should walk out feeling like we were there for them every step of the way. Last month, I talked about the heart of the firm and how it’s our job to help people overcome their fears. That is part of taking care of our clients. We’ve done things like arrange for Lyft services to drive clients to their doctor’s appointment or write
letters to landlords asking them to forgo rent if our client can’t work for a while. It doesn’t inconvenience us to help our clients navigate an emotionally and financially stressful time. We have an ethical duty to help as many people as possible, because we know no other firm handles cases the way we do. The biggest thank-you we get from our clients is when they refer us to their friends and family members. We know we’re doing something right when we’ve made someone’s experience so wonderful that they trust us to do right by their loved ones, too. Our best cases have come from client referrals, and I want to thank these clients in a big way. Starting in November, every client who refers someone to us will be entered into a raffle to win an iPhone X, an Apple Watch, or an Xbox One. Every two months, we’ll draw one winner who can pick their prize. This is a fun way for us to thank our clients who trust us and continue to support our firm even after we’ve won their case.
Thank you to every client who has let us handle their case in the past or sent someone our way. We can’t fully express our gratitude, but we will continue to provide the best possible service to every client who walks through the door. Have a happy Thanksgiving! -David Brauns “We owe everything to our clients. Brauns Law wouldn’t be here today without all the people who walk through the door and trust us.”
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