Artificial Intelligence (CONT’D FROM PAGE 26)
out that something is likely to go wrong at an organiza- tion long before a human can spot problems,” said Tripathi. “This allows the business to take the appropriate action to avoid a hit to the bottom line.” Business Plans - What is the best course of action for a business over the next three years? Into what new markets should it expand? “Artificial intelligence can lay out a potential busi- ness direction, along with an appropriate marketing plan,” said Maymar. “It will provide stimulating ideas and a clear path to follow, even if current manage- ment lacks an MBA or formal business education.” Laying Groundwork While AI can increase company profitability by lending efficiencies to all of the above areas, the fact remains that a watchful eye is essential for ensuring that the activities of the new technology are accurate, empathic, informed by human experience, and aligned with company values. “We should not think of AI as some kind of magical pro- cess, because then we would lack the understanding of its internal operations necessary to criticize its performance,” said Delaney. “We need to know that it has limitations, that it can't give all the answers, and that there's still value in cross-checking everything it does.” Experts advise using a two-step process in every area of company operations. That means letting AI do the foun- dational work, and then having a human check for errors
abilities, equipment capabilities, and budgetary limitations when planning timelines for peak performance. The result is often a more objective plan, noted Tripathi. “These programs can help avoid the natural bias that can arise with the tendencies to go with what worked in the past or what is familiar, as opposed to what is logical.” Training Programs - “AI programs can make the task of developing staff educational modules much easier,” said Siegel. In the past, businesses would write static manuals that required constant updating over time. Modern AI pro- grams can create dynamic, interactive modules built upon foundational performance parameters provided by com- pany management. “Training initiatives can be made more specific than in the past, responding to the needs of people who are hav- ing trouble with certain parts of their jobs.” Service Manuals - “Equipment is becoming so com- plex that it will be very hard for anyone to know everything about them,” said Siegel. “AI will be needed to help install- ers, users, and repair people.” AI will also be able to find defects in manufactured equipment before it moves out to the customer. Supplier & Customer Evaluations - Will a prospective customer be able to pay their bills? Will a vendor close up shop before delivering critical materials? “Because AI can analyze data so deeply, it can figure
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