Board Converting News, July 31, 2023

Artificial Intelligence (CONT’D FROM PAGE 28)

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of fact and nuance. Some examples will make this clear. Despite their so- phistication, AI-fueled customer service interactions can still seem tone-deaf. That’s why a human representative must usually step in after the AI program has completed such foundational work as performing an initial analysis and assessing metrics.

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Advantzware provides a comprehensive system to address the business management needs of the independent box business, as well as the ERP requirements of full scale pack- aging plants and integrated companies. With modules for estimating, scheduling, production, inventory and account- ing, this scalable system supports companies that produce corrugated boxes, folding cartons, point of purchase dis- plays, assembled partitions, and paperboard products. AIR CONVEYING CORPORATION www.accfilter.com Air Conveying Corporation is a leader in the industry of Pneumatic Conveying Systems and has been in business since 1968. As an equipment manufacturer rather than sim- ply a sales organization, we have complete control over the quality of material and products which make up your pro- posed system. Our equipment is found in printing, folding carton and corrugated plants throughout the world. We've been designing, manufacturing and engineering pneumatic conveying systems since 1984. We partner with our customers to ensure they operate efficiently and guar- antee our systems meet or exceed their specifications. ASDI specializes in full pull-through systems trim separators, and NFPA compliant systems with full electronic controls. AMTECH SOFTWARE www.amtechsoftware.com AIR SYSTEMS DESIGN, INC. www.airsystemsdesign.com Amtech offers the industry’s most innovative and com- prehensive corrugated and packaging ERP, integrated scheduling software, and engineered automation technol- ogy. For over 30 years, Amtech has kept our customers competitive in an ever-changing economy with customer digital storefronts and workflows, business intelligence, automated scheduling for corrugators, converting and shipping, proactive roll stock and inventory management. APEX INTERNATIONAL www.apexinternational.com World’s largest Anilox and Glue & Metering roll manufac- turer, providing the widest selection of corrugated engrav- ings and complementary services. Anilox engraving options available from our North American manufacturing facility include elongated 75°, 60°, 45°, plus Apex’s patented GTT technology. Glue rolls are produced with Hardened Stain- less Steel and a max TIR of 10 µ for Single, Double Facers.

With promotional initiatives, too, experienced humans need to come in and check the work provided by artifi- cial intelligence. “While AI programs may seem valid on their surface, very often they lack the human element that makes such initiatives work.,” said Maymar. “Without the human touch, they can seem soulless.” In the area of performance reviews, employees will benefit from one-on-one conversations that discuss why targets were achieved in some areas and not in others. “The human manager needs to provide the encourage- ment that an AI program cannot,” said Maymar. “Personal interaction is necessary to transform an objective review into an opportunity to grow, coach, and share knowledge.” Getting Started While AI holds promise for any business enterprise, it can be difficult to get the ball rolling. Experts advise start- ing with simple projects, encouraging everyone to partici- pate. “Figure out a way to make AI a common part of daily operations throughout your business,” advises Delaney. “Schedule learning periods so the staff becomes familiar with the system.” Delaney compares the role of ChatGPT to that of Mi- crosoft Word twenty years ago. What was a novelty then has become a routine part of the business world. Experimentation will be necessary, and that can lead to some failures. Businesses need to keep in mind that if a certain operation doesn’t work particularly well with AI right now, it may do so in the future. “AI programs get smart really fast,” said Joe Karasin, an AI consultant and SEO specialist. “As you continue to train the program, it continues to improve, and gives you better, more targeted information.” A major driver for the improvement of AI performance is the ability of the human operator to write effective ques-

ALBANY INTERNATIONAL www.albint.com

Albany International has a corrugator belt for every appli- cation. Our reputation for durable performance is the trade- mark of the most dependable belts in service today.

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