engaged. But it doesn’t end there. GPA: So, how are you using technology in these operational efforts? Oluyomi Okunowo: We have a “hub and spoke” approach to our technology stack for people management. HRIS is the hub, and the technology itself rests there, and the data -- that single source of truth. Payroll is the most important spoke in the sense that it’s such a key touch point for employees in terms of delivering their pay accurately and on time. It’s why integrating systems is so critical. HR administrators struggle with so many operational tasks they have to prioritize, and nine times out of 10, they will prioritize what goes into payroll more than anything else. So, if those two systems are disconnected, you would see more manual effort towards making sure that payroll is correct
Our “North Star,” so to speak, has been improving data quality.
this by consolidating our payroll with one vendor and streamlining HRIS. Our “North Star,” so to speak, has been improving data quality. GPA: How are you accomplishing that? Oluyomi Okunowo: With quality data being our North Star, to make sure that happens, we needed data inputs and maintenance to become more automated. When you have multiple systems that data need to go in, often organizations have different people putting the data in as they understand it, often when they feel like it. The result is you don’t get data being synced up and accurate. So, what we did was to leverage technology. Connecting payroll
directly with the HRIS system, make the HRIS data the single source of truth; let all the data go there. Part of this is done through an effective people strategy that includes engagement by all, and it allows payroll to have less touch on the data that is entered and flowing through. We are empowering and driving ownership through a robust employee self- service program. With more employee self- service, more manager self-service, this gives more to people who are capable of doing things themselves rather than having to send stuff to HR to input. It starts with simple things like I want to change my bank account, or I want to change my address. That’s how we drove people to be more
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ISSUE 12 GLOBAL PAYROLL MAGAZINE
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