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The advance of artificial intelligence isn’t just coming, it’s here. In every corner of the business world, automation and AI reshape how we work. Payroll sits squarely in AI’s crosshairs - data-heavy, rules-based and repetitive. Tasks that once took hours now happen in seconds. Staying Human In The Age Of AI Why Emotional Intelligence Matters More Than Ever
Author: Richard Rowell Richard Rowell is the Chairman and Co-founder of Ascend Payroll Ltd, a premium managed payroll service. A Chartered Accountant by training, he departed from traditional accounting to build an award-winning payroll service for businesses and public sector organisations, which he successfully sold in 2021 before launching Ascend Payroll. unwavering commitment to ethical business practices, which he demonstrates through his involvement with local social enterprises and sustainable property development projects. He firmly believes that operating with strong values creates a genuine competitive advantage in the marketplace. Beyond his business acumen, Richard is distinguished by his
B efore we resign ourselves to a future run by machines, let’s reframe the conversation. We talk about AI lessening the process burden so payroll people can handle strategic work, but how long before AI handles this, too? Yet, we must not confuse intelligence with wisdom or automation with empathy.
What AI excels at is efficiency. What it lacks is understanding. Machines can’t read the room. They don’t sense anxiety in a client’s voice or spot pride in an employee’s founder once confided about a make-or-break payroll run. They don’t care when someone’s trust hangs by a thread. effort. They don’t remember that a
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GLOBAL PAYROLL MAGAZINE ISSUE 12
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