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before AI handles this, too? “
We talk about AI lessening the process burden so payroll people can handle strategic work, but how long
That’s where we come in. However good AI gets at payroll processing, I don’t believe it ends human value in payroll. It’s the beginning of a new era where emotional intelligence (EQ) becomes our competitive edge. The Role of EQ EQ is the ability to understand and manage
your emotions, and to recognise and influence others’ emotions. It includes empathy, social skills, self- awareness, motivation, and self-regulation. In managed payroll services, EQ shows up as: Proactive communication that calms a stressed client Team leadership that supports people
through tech transitions Service design that recognises the ‘why’ behind client needs Customer care that fosters trust and loyalty EQ is the foundation of outstanding service. And outstanding service is where human payroll professionals must outperform software alone.
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ISSUE 12 GLOBAL PAYROLL MAGAZINE
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