News in General, January 2018

NEWS IN GENERAL EMPLOYEE MAGAZINE JANUARY 2018

A WORD FROM OUR CEO Dr. Kenneth Cochran, DSc, RN, MBA, FACHE President & CEO

I hope all of you enjoyed the holidays with your family and loved ones. I would like to extend a special thanks to those of you who worked and took care of our patients on the Christmas and New Year holiday. It is interesting how the beginning of every new year is greeted with the anticipation of change. This year will not be any different. While many of you are beginning your personal resolutions, we are committed to working on determining the best practices of delivering excellence in service and care to our patients and becoming closer to reaching our goals. In

our continuous pursuit for excellence, it is important to remember to always do the right thing at the right time for the right reasons. The new year brings with it many new and exciting developments. We look forward to welcoming two new physicians, Dr. Jason Trahan, ENT and Dr. Samantha Vidrine, OB/GYN. We will also open the only comprehensive cancer center in the region and our outpatient center of excellence renovations will be complete. The launch of our telemedicine pilot program, with the help of funds from a grant from Cleco, is also anticipated for later this year at Arnaudville Elementary. This program will benefit students, parents and schools by providing timely medical intervention. While we will celebrate many successes, there are also opportunities for improvement. Some of our main areas of focus this year will be to increase our employee and physician engagement scores, as well as increasing our overall service goals. Witnessing the hard work and determination invested in this year’s achievements has given me much confidence that 2018 will deliver many more opportunities for success.

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Newsletter Survey Winners

In the December 2017 employee newsletter, all employees were invited to fill out a survey for a chance to win prizes. A total of 43 employees participated in the survey. The following employees were selected from the total list to win prizes.

Simone Lebouef FANS Shauntell Bertrand ADMIT Holly DeLeon IT Simone Daigle FANS Maxine Lalonde MAINTENANCE

Please call Carol in the PR/Marketing department at ext. 5157 to claim your prize.

Your energy introduces you before you even speak.

A person who feels appreciated will always do more than expected.

Do not listen with the intent to reply. But with the intent to understand.

You will never regret being kind.

Be that person who makes everyone feel special & loved.

You are what you do, not what you say you’ll do.

Don’t wait. e time will never be

just right. - Mark Twain

EMPLOYEE CHRISTMAS LUNCHEON

CONGRATULATIONS TO MARGIE QUEBEDEAUX

Congratulations to Margie Quebedeaux on her retirement. Margie served at OGHS for 45 years. She will be greatly missed. We wish her continued success.

HEALTH INFORMATION MANAGEMENT The employees of the Health Information Management department got into the holiday spirit and decorated their door for the holidays.

EMPLOYEE SPOTLIGHT DON BERGERON

Don Bergeron is being ACKNOWLEDGED as the spotlight employee for January 2018. We would like to INTRODUCE Don who has been a member of our OGHS team for the DURATION of 18 months. He works in ICU as a night shift staff registered nurse.

Don’s EXPLANATION of his various duties:

As an ICU staff registered nurse, Don is responsible for the care of intubated patients, post-operative surgical patients and patients receiving continuous dialysis treatment. He also cares for patients who have balloon pumps from cardiac catheterizations. Don provides routine care to his critical patients by using the five phases of the nursing process: assessing, diagnosing, planning, implementing and evaluating. He also administers and manages Vaso- pressors and Inotrope IV medications and documents in the electronic medical record system. He facilitates transfers and admits, tends to the personal care of all patients in the unit and responds to codes, assisting other units as needed.

What Don likes most about working at OGHS:

Don enjoys caring for his patients and providing problem/diagnosis centered education to his patients and family members. He also enjoys working side by side with his team members and the camaraderie they share.

What Don would like everyone to know about him:

Don and his wife have a new baby boy who is the center of their world. He enjoys watching football, cooking and traveling. Don served in the United States Navy for 5 years. During his naval career, he functioned as a Navy Hospital Corpsman. Don is most THANKFUL for his supportive family, friends and co-workers. He is equally grateful for his good health and for being part of our OGHS family.

Message from Janie Williams Executive Director of Compliance

COMPLIANCE! We constantly hear this word. In almost every task we perform in the healthcare industry, there is an underlying rule or regulation. I recently presented information to the Board of Trustees from the American Hospital Association that said there are 341 mandatory requirements with which an average-sized hospital needs to comply – many that do not relate to patient care. A study indicated that to meet the regulatory requirements it costs approximately $1,200 every time a patient is admitted to the hospital. I compliment each of you, our OGHS team members, who help us meet the requirements of these regulations as you continue to perform your daily tasks and provide excellent patient care! Compliance is a team effort and involves us all. From managing how we handle our waste material, to documentation of wasting a drug, to preparing reports for external agencies, each and every person plays a part. As we move into 2018 there will be new or different regulations for us to address and many will require changes in processes, but as a team, we can meet the challenges. These challenges will also bring opportunities to make Opelousas General Health System better! In the coming year, remember the questions to consider when facing a situation where the course of action is unclear: • Is it consistent with our mission and values? • Is it illegal? • Is it unethical? • Could it harm patients? • Could it harm fellow OGHS Team members?

• Could it harm government programs? • Could it harm our financial health? • Would our organization be compromised or embarrassed if it became public Knowledge? • Is it unfair or inappropriate?

• Could it adversely impact our organization if everyone did it? • Is it consistent with our policies or our Code of Conduct?

If after considering these questions you are still unsure about what action to take, talk to your supervisor or call me at ext. 3933

WELLNESS CHALLENGE START THE NEW YEAR OFF RIGHT

I hope all of you have a happy and healthy new year! The first fitness challenge of 2018 is “Keeping It Simple”. This is designed for YOU to challenge yourself to come to the gym twice a week for a 15, 20 or 30-minute workout of your choice. Forget about all the technical fitness resolution hoopla, keep it simple and just show up! Come reduce your stress, get out of your work environment briefly and give yourself an energy boost! With all the research and information on the benefits of working out, plus the variety of exercise, this commitment should be a priority. If you set short-term goals, keep the exercises doable and really consider the long-term benefits, you will find success.

All you have to do to join the 2018 six-week challenge January 8 - February 16 is: Sign in at the 3rd floor gym for TWO workouts a week. Or, sign in at the 1st floor cardio/rehab gym for TWO workouts a week.

At the end of six weeks, everyone who came in twice a week will be eligible for the drawing to win points in the OGHS family store. A first, second and third place will be drawn.

SPICE DONATION TO MILES PERRET

Members of SPICE presented a check to the Miles Perret Christmas Giving Program at South Campus shortly before Christmas. The funds from this donation secured a Christmas gift for every client in St. Landry Parish.

Join Opelousas General Health System at Wolff Hall in Washington on January 25th for the inaugural Hall of Fame Gala. Five individuals will be recognized and honored during a special ceremony culminating our year-long 60th anniversary celebration. Inductees include: Dr. Charles Bertrand, Pediatrician Mr. Wayne Gilmore, Past Chairman of the Board of Trustees Dr. Gerald Posner, OB/GYN and Anesthesiologist Mr. Garland “Captain” Roberts, Director of Environmental Services Ms. Alzada Spraggins, Registered Nurse

Doors open at 5:30 p.m. For more information or to purchase tickets, visit www.opelousasgeneral.com.

Opelousas General Health System has teamed up with the American Heart Association to support the Healthy For Good™ movement and Heart Walk®. This Recess Reboot partnership provided much-needed P.E. equipment to Grolee Elementary School to ensure that they would have the resources available to promote physical activity and a healthy lifestyle to those who may not have the opportunity otherwise. GROLEE RECESS REBOOT

NEWS FROM CARDIOPULMONARY REHAB Opelousas General Health System’s Cardiac and Pulmonary Rehabilitation programs have recently been re-certified by the American Association of Cardiovascular and Pulmonary Rehabilitation. Both programs were required to meet strict standards of practice to receive their re-certification.

Pictured is the Cardio and Pulmonary Rehabilitation team. From left are:

Tricia Dartez, Director of Cardiopulmonary Rehabilitation, Katrina Prejean, Licensed Professional Counselor, JC Pearce, RN and Laurie Lormand, RN.

DIABETES CLASS OGHS is in the process of upgrading Cath Lab Room 2. Beginning this month, OGHS will have two brand new state-of-the-art Cath Lab rooms. Both will provide better imaging for more accurate diagnostics, less radiation for the patient, cardiologists, and staff working in the room, more reliable system and power supply to protect from power surges during cases and larger monitors with several inputs to make work more efficient. They will also provide an increased number of imaging techniques that can minimize radiation and the amount of contrast used. NEWS FROM THE CATH LAB

CLECO COMMUNITY FUND

Opelousas General Health System is the grant recipient of the Cleco Community Fund to expand its use of telehealth to serve the health care needs of children in underserved schools located in rural areas of Acadiana. This is scheduled to be launched later this year. at Arnaudville Elementary. CONGRATULATIONS TO ALINE DUPLECHAIN ON A GOOD CATCH!

Aline Duplechain, RN, Cath Lab Staff Nurse, was recently recognized by Karen Gremillion, RN, Clinical Risk Manager, for her good catch when her keen nursing skills identified an opportunity to ensure patient safety was maintained. Aline is shown receiving a bag of tokens to the cafeteria for her exceptional vigilance in promoting safe patient care.

ENVIRONMENTAL SERVICES FOOD BASKET DONATIONS

Every year during the holidays, the employees of the Environmental Services Department gather donations for Christmas baskets. This year, they were able to donate four baskets. These were given to residents of Opelousas Lighthouse Mission (The Refinery), Prompt Succor Nursing Home, Senior Village, and Heritage Manor.

NEW YEAR BABY

Opelousas General Health System welcomed the first baby of 2018 and presented his parents with a New Year gift. Holden Seth Ortego was born on January 1, 2018 at 3:34 p.m. weighing in at 6lbs., 14.5 oz. Holden was welcomed by his parents, Amie and Joshua Ortego, his big sister Karleigh and his big brother Wesley. Dr. Thomas Jarnagin delivered Holden and his pediatrician is Dr. Allison Hatfield. Pictured with the Ortego family is Pam Major, Clinical Director of Women Services and Tristin Thomas, RN.

ELDERLY AWARENESS SEMINAR

Pictured from left: Shelly Fontenot, Physician Liaison, Representative Dustin Miller and Paula Bellard, Director of Communication Disorders.

PAINT THE TOWN PINK DONATIONS

Carol Duplechain, PTTP Program Coordinator, received two donations in December. Christina Darbonne representing the Village of Chataignier and Florence Freeman representing Ebenezer Baptist Church each presented her with checks. Both organizations held fundraisers in October for breast cancer awareness and decided to donate the funds to PTTP.

CALENDAR OF EVENTS

JANUARY 11 – DIABETES CLASS SERIES SOUTH CAMPUS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=334 JANUARY 19 – KNOW YOUR NUMBERS SOUTH CAMPUS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=370 JANUARY 25 – HALL OF FAME GALA WOLFF HALL, WASHINGTON, LA HTTPS://WWW.OPELOUSASGENERAL.COM/OGHS_FOUNDATION/HALL_OF_FAME.ASPX FEBRUARY 1, 8 & 15 – PRE-NATAL CLASS SERIES MAIN CAMPUS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=371 FEBRUARY 17 – SHOTS FOR TOTS SOUTH CAMPUS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=391 MARCH 1 & 2 –MASQUERADE JEWELRY SALE MAIN CAMPUS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=389 MARCH 17 – SHOTS FOR TOTS MAIN CAMPUS HTTPS://WWW.OPELOUSASGENERAL.COM/CALENDAR.ASPX?EVENTID=396

The following employees and physicians were recognized by the patients in the month of December 2017 in our Patient Satisfaction Surveys. Congratulations to each of you and keep up the good work.

Brian Angelle – Medical Imaging Anthony Beaugh – Medical Imaging Jacob Bellow – ER Jacqueline Carmouche - ER Donna Carriere – L&D

PHYSICIANS Dr. Angela Adams Dr. Eric Amy Dr. Michael Burnell Dr. Nicholas Fruge Dr. Guy Godeaux Dr. Ty Hargroder Dr. Richard Lastrapes Dr. Kris Lindsay Dr. Christopher Matt

Nicky Cormier – ER Donna Duhon – ER Robert Fontenot – ER Peggy Garrick - FANS Sara Hardy – ER Anel Henry - PCU Cynthia Lavigne – FANS Tywone Lazard - FANS Chitra Pickett - PCU Joseph Reed – ER Kolleen Snyder, NP - ER Melinda Smith – ER Annette Tezeno - Admit Vincent Thomas – FANS

STANDARDS OF BEHAVIOR RECOGNITION Congratulations to the following employees who have received the most “Steppin’ to Service Cards” in 2017:

Clyde Hawkins (EVS) – 19 cards Shelton Anthony (EVS) – 12 cards Bradley Pickney (EVS) – 8 cards Maxie Lewis (EVS) – 7 cards Rhonda Babineaux (EVS) – 6 cards Brenda Keys (EVS) – 6 cards In 2017, 650 Steppin’ to Service Cards were processed.

Congratulations to all of you and keep up the good work!

CPR CLASS SCHEDULE JANUARY 2018 JANUARY 9 8:00AM, 1:00PM JANUARY 10 8:00AM, 1:00PM JANUARY 11 8:00AM, 1:00PM FEBRUARY 2018 FEBRUARY 6 8:00AM, 1:00PM FEBRUARY 7 8:00AM, 1:00PM FEBRUARY 8 8:00AM, 1:00PM FEBRUARY 13 8:00AM, 1:00PM FEBRUARY 15 8:00AM, 1:00PM The class dates/times are subject to change based on needs of staff. Please email Carolyn Deprimo or call the Education Department at ext. 3801 to schedule a class. We are often away from the office. Please leave a message with your name, contact number, depart- ment, and date and time of the class you would like to attend. We will send an email confirmation. Please contact the Education Department if you have any questions. JANUARY 30 8:00AM JANUARY 31 8:00AM

QUALITY & PATIENT SATISFACTION

The Press Ganey survey returns revealed that we are steadily increasing in percentile rank in every domain and doing better than our peers in at least 6 domains. Remember, our goal is to be at the 85% in each domain. Let us keep up the good work by allowing every patient the opportunity to experience good quality care.

QUALITY PILLAR Goal: Reduce Hospital Acquired Infections to 15 YTD (As December 25, 2017) – 7 infections (annualized 17) 1 CAUTIs 1 CLABSI 2 Total abdominal hysterectomy surgical site infections 3 Colon surgical site infections

0 C-diff infections 0 MRSA bacteremia How can we keep improving? Addressing foleys for the inpatients after day 2 Address the necessity of foley usage Remembering protocols for SSIs and educating staff and patients to prevent infections Encourage proper hand hygiene Reduce the utilization of central lines

SWIPESENSE WE ARE EVERYWHERE YOU NEED US!!!!

On December 4, December 11, and December 19 Opelousas General hit an all-time high of 48% overall compliance. Our goal for the year is 50%..

Over 850 users and over 180 patient locations have been actively monitored with the SwipeSense System.

In this time, over 1,586,858 Hygiene Opportunities and 488,575 Hygiene Events were collected

HAND HYGIENE SUPERSTARS! 75% COMPLIANCE OR BETTER JANUARY 1, 2017 TO DECEMBER 25, 2017

DWIGHT VIDRINE TAMERA ROUSE KACEY VEILLION ELIZABETH THIBODEAUX TERRENCE FUSELIER CATHERINE MAY GIOVANNA COMMON STELLA TURNER YOLANDA CLARK TONYA MONCERET DR. DEBORAH LASTRAPES

South Campus 3983 I 49 S Service Rd Opelousas, Louisiana 70570

Main Campus 539 E Prudhomme St Opelousas, LA 70570

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