Our portfolio of postgraduate courses has been designed for the change makers of the future. From taking your first steps into business, to enhancing your financial acumen, or tackling a specialist area of management, we offer a Masters course that can help you to achieve your goals.
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Executive Education
Why Warwick Business School
Face-to-face courses
Online courses
The Warwick Executive Diplomas
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Our Executive Education courses combine world-
Here at WBS we don’t just offer a qualification, but the knowledge, skills and experience to help you or your employees to make a real impact.
Our face-to-face courses are designed to provide you with the latest insights and practical skills.
Our range of online Executive Education courses allow you to develop as an individual and support your organisation.
The Warwick Executive Diplomas are a suite of part-time courses designed to address key strategic challenges that you are facing.
class teaching and industry expertise.
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Doctor of Business Administration
Custom partnerships
Executive Education faculty
Our venues
Talk to us
Our Doctor of Business Administration (DBA) is
Custom partnerships enable us to partner with organisations in a way that tailors the content of the programme to their specific needs.
Our faculty of research and teaching academics are constantly striving for excellence in everything they do.
Our Executive Education courses are delivered at several locations, including the University of Warwick campus and WBS London at The Shard.
Our team are always happy to talk through any queries that you might have.
designed to provide you with the opportunity to pursue the next step beyond your MBA or equivalent qualification.
Executive Education / wbs.ac.uk Executive Programmes / wbs.ac.uk
Introduction to Executive Education
Don’t just stay relevant, gain that cutting-edge. Welcome to Warwick Business School.
At Warwick Business School, we have decades of experience working with organisations of all sizes, and individuals from all industries, to help turn the latest theories and business principles into action. Whether you’re looking to plug skill gaps, embed your company culture, or develop a solid
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business strategy, we are the education partner you need.
People are the true driving force behind successful business, and we will help you navigate the complex and challenging work of doing business in an increasingly digital and competitive world. If you’re looking to stay ahead, ensuring you and your workforce have the skills and motivation to perform to the highest standard is your surest route to success. From courses to aid in your talent development and retention, to co- created custom partnerships that will help ensure your organisation achieves it’s goals, we deliver identifiable value to both individuals and organisations.
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Executive Education / wbs.ac.uk
Why Warwick Business School?
The latest knowledge and practical tools Welcome to a world that combines world class research and breakthrough thinking, with practical skills, applicable learning and personal development. Here at WBS we don’t just offer a qualification, but the knowledge, skills and experience to help your employees to become Change Makers and make a real impact.
Join our global business community Not only will you be tapping into Warwick Business School’s global business community of over 50,000 alumni and eight professional networks, you will also have access to the wider University of Warwick business network, offering opportunities to learn, discover and inspire you and your executives with the latest ground-breaking research and real-world practice. If you join us as a custom partner, you will also work directly with our dedicated research-active faculty, to develop strategies and knowledge tailored to your organisational needs, and the confidence to turn this knowledge into practical solutions. Highly ranked business school You can relax in the knowledge that we know exactly what we’re doing. Our MBAs are highly ranked in major global rankings such as the Financial Times , Economist and Forbes , including our Distance Learning MBA which has been ranked the number one online MBA in the world for four years running by the Financial Times . (Online MBA ranking 2021).
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Learning that suits your requirements
With part-time and customised courses available, we offer a range of flexible development options to suit your business requirements and learning needs, helping your people to think differently, to be creative in their problem solving and be a catalyst for change. Whether you choose our University of Warwick campus, our base at the iconic Shard building in London, or study online via our bespoke learning platform my.wbs, we offer a range of flexible options for you to explore.
Executive Education / wbs.ac.uk
Face-to-face Executive Education courses Make an impact within your organisation and grow your practical skills
Our face-to-face courses are designed to provide you with the latest insights and practical skills, enabling you to implement the skills straight to your job role. Whether you are looking to transform your sales function, apply behavioural science to your role, or grow your business, our face-to-face courses aim to support both individuals and organisations. Our face-to-face Executive Education courses include: ■ Behavioural Science in Practice ■ Entrepreneurial Finance in Practice ■ Digital Transformation of Sales ■ Leading Business Growth.
What are the benefits of our face-to-face courses?
“I came with very high expectations and I’m delighted to say that they were exceeded. Not only did I learn a huge amount, but I was also able to build a network of like-minded colleagues.” Christian Hunt Behavioural Science in Practice (2019)
Face-to-face learning and networking with your peers.
Practical tools that can be implemented right away.
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In-depth knowledge and insights into a particular area.
Short part-time courses, so you can continue working.
Executive Education / wbs.ac.uk
Behavioural Science in Practice Learn about key principles and current thinking in behavioural science
The TEST methodology (Target, Explore, Solution, Test) This is a project methodology developed by the Behavioural Insights Team to tackle real world problems. It will be used to structure the practical sessions throughout the programme, including: ■ The EAST framework: This is a framework developed by the Behavioural Insights Team as part of the Solution phase of the TEST methodology to help practitioners develop behavioural science solutions ■ Test, Learn, Adapt: This is the framework developed by the Behavioural Insights Team as part of the Test phase to help practitioners test what works and improve what doesn’t. What does the course deliver? ■ Uncover the drivers of choice and human decision making by exploring key findings of behavioural science and cognitive and social psychology
■ Understand how, when, and why human behaviour deviates from “rational” economic models, and learn how to apply that to different business sectors ■ Learn how behavioural science has been applied in practice by public and private sector organisations ■ With reference to your own sector, design a behavioural science intervention that can tackle a live problem ■ Improve your solutions based on feedback and guidance from world- leading experts, producing a revised and improved intervention. Who is the course for? This programme is for anyone who wants to learn and apply behavioural
Course content You will learn about key principles and current thinking in behavioural science, and how to apply them to research, design and test ideas. The course emphasises practical application, so that what you learn is directly transferable back into your workplace. Each day, you will learn about both theory and practice, while being encouraged to work on your live challenges as briefs. ■ Theory: latest insights from leading academics on experimental psychology, judgement and decision- making and behavioural science ■ Problem-led: working on live briefs set by external partners ■ Practice: learn from some of the best researchers and practitioners in the field.
Addressing most issues in society, from daily challenges to complex problems, requires an understanding of how and why people behave the way they do in relation to themselves and others. Behavioural science has revolutionised how we approach these problems by challenging traditional models of behaviour and providing a more realistic understanding of what drives our decisions. Governments, businesses and charities across the world are now using insights and methods from behavioural science to transform the way they work. Behavioural Science in Practice is an immersive three-day executive course run by Warwick Business School and the Behavioural Insights Team, introducing key principles from behavioural science and how to apply them to real world problems.
The foundations of behavioural science Exploring the hidden forces that shape how we think and decide, and the influence of context and culture, including: ■ Beliefs: The seriality of thought, how we reason-by-example, the ubiquity of overconfidence, and reasoning as rationalisation ■ Decision-making: Why decision making is so hard, our brain as a comparison machine, deciding one reason at a time, and choosing by comparing and by copying ■ Preferences: Self-control problems and how they can be addressed, social norms, altruism, reciprocity, network nudges and social bridging.
Key information
Format: Part-time
Duration: 3 days
Location: The Shard, London
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Website: wbs.ac.uk/go/BSIP
“Behavioural Science is the scientific approach to individual behaviour applied to understand social and economic phenomena. Its methods are, to some extent, experimental, drawing significantly on psychology, economics and neuroscience. Our aim is to understand the mechanisms inside individual people and how those mechanisms apply out in aggregate behaviour – so how they affect social behaviour, how they affect markets and the economy at large.”
science to their work and improve outcomes for others, such as civil
servants involved in the formulation of local and national policies, consultants helping customers to improve efficiency, managers responsible for addressing challenges in their organisation and designers and developers creating new products and ventures.
Nick Chater Professor of Behavioural Science, Course Director
Executive Education / wbs.ac.uk
Digital Transformation of Sales Gain the tools to transform your sales function
Course content Over three consecutive days you will learn both theory and practice, while working on your personal digital transformation initiatives. The course will include guest speakers, who will share their experience of driving digital transformation. What does the course deliver? ■ Learn about the latest developments in the digital transformation of sales, and understand the factors that determine success or failure when leading initiatives within your organisation ■ We’ll show you how you can lead the change and overcome resistance to digital transformation, by exploring the psychology behind the success and failure of change initiatives ■ Gain practical tools in key trends and leave with a systematic digital transformation plan for your business
From lead generation to aftersales service, tasks are being increasingly replaced or enhanced by technologies such as analytics, automation, e-commerce – and more recently fuelled by latest developments in artificial intelligence. How do you keep pace with these changes, while ensuring a high- level of customer service? Digital sales technologies are complex and evolving rapidly, so keeping track of and understanding latest trends in depth is extremely challenging. Alongside this, many organisations introduce digital technologies unsystematically, which is a recipe for failure. Successful digital transformation is a change issue more so than a technological issue, and so organisations need to learn to drive a fundamental shift in their culture. Our Digital Transformation of Sales course will help you to transform your sales function, introducing you to the latest principles and best practice.
■ The course will open up a new network of industry peers and Warwick Business School faculty to you, who will help you expand your knowledge, offer insights from their own business experiences, and be a sounding board for your ideas. Who is the course for? Digital Transformation of Sales is for anyone who wants to learn how the latest digital trends may benefit their own sales function.
Key information
Day 1
■ The digital sales strategy canvas ■ Sales analytics ■ Define your sales transformation initiative.
“The sales function has always been a key target of digital transformation, and we’re currently experiencing an unprecedented pace and complexity of technological development. It’s extremely difficult for organisations to keep track and make the right decisions on how to transform their sales functions digitally. Digital Transformation of Sales focuses on how to navigate the move into a more strategic approach to creating sales transformation initiatives for you and your organisation.”
Format: Part-time
Duration: 3 days
Day 2
Location: The Shard, London
■ Sales force automation ■ Artificial intelligence in sales ■ Online sales channels ■ Focus your sales transformation initiative.
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Website: wbs.ac.uk/go/DTOS
Day 3
■ Building a digital sales culture ■ Leading the digital transformation of sales ■ Review your sales transformation initiative.
Nick Lee Professor of Marketing, Course Director
Evening activities
■ Day 1: Networking evening and industry insights ■ Day 2: Cohort dinner at a local restaurant.
Executive Education / wbs.ac.uk
Leading Business Growth Take your business to the next level
What does the course deliver? ■ Actionable learning, via access to breakthrough ideas, practical insights, and direct support for you and your business ■ The latest research insights from our faculty that will turn ‘next practice’ into today’s way of working for your business ■ Acquire new frameworks and tools to enhance executive decision-making ■ The space for you to think more strategically about the critical issues you are facing at work ■ Learn with a group of peers from other sectors and industry backgrounds ■ Participate in the latest WBS professional networks and events to remain up-to-date ■ Utilise executive coaching to support your personal leadership journey. Who is the course for? This course is aimed at established companies that have achieved a level of success, but also have the ambition to reach their next stage of growth.
Course content Our faculty team will engage directly with you and your business to address challenges in key areas of innovation, productivity, digital transformation, strategic and organisational resilience, and leadership. We will also focus on your personal impact as a leader, exploring how you can adapt and evolve your leadership to meet the challenges your business faces. The programme is structured over six face-to-face workshops which take place at our award-winning conferencing centres at the University of Warwick.
Our executive development course is for leaders who have the drive and ambition to take their business to the next level. The programme will enable you to develop personal and organisational strategies that build resilience and create sustained growth for your business, against the backdrop of unprecedented global challenges and heightened uncertainty. During 12 days of face-to-face learning over eight months, you will test your ideas and refine your thinking with the support and input of Warwick Business School’s world renowned faculty. You will also leverage the experience and insights of peers on the programme, and industry leaders invited as guest speakers.
Key information
Modules
Workshop 1 Leading Forward
Format: Part-time
Duration: 12 days (spread across 8 months) Location: Warwick Conferences (Warwick Campus)
Workshop 2 Driving Sustainable Growth
Workshop 3 Critical Decision-making
“Building your business has always been the central challenge for business leaders, even when the market, economy and business landscape was relatively stable and understood. Re-building, adapting and creating new business in this transformed and uncertain landscape won’t be possible just with what we used to know.”
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Workshop 4 Digital Adoption
Website: wbs.ac.uk/go/LBG
Workshop 5 Sustainable Future Organisations
Workshop 6 Delivering impact and value
Paul McCarthy Client Director
Executive Education / wbs.ac.uk
Entrepreneurial Finance in Practice Gain the latest insights and practical skills for your entrepreneurial journey
“99% of the value of your company is in the future. For success, you not only need to understand the technical aspects of entrepreneurial finance, but how to assert your personal brand and values, to build a strong and supportive team around you.”
John Lyon Professor of Practice Course Director
This short course helps investors, entrepreneurs and board chairs understand the principles that lead to the mitigation of failure, increasing the chances of success for their entrepreneurial ventures. The course not only examines the typical and preferred investment instruments and signs which investors and entrepreneurs should look out for, but also seeks to answer the question: So I have secured the investment, how do we take the business to the next level?
Key information
Day 1
■ Entrepreneurial Finance 101 ■ Financial Instruments - the pros and cons ■ Effective decision making and building healthy board dynamics, practicing behaviours.
Format: Part-time
Duration: 3 days
Location: The Shard, London
Day 2
What does the course deliver? ■ Taught by Professors of Practice who bring over five decades of real-life experience which they deliver through their own case studies, simulations, videos and lectures, from the perspective of the entrepreneur, the investor and the board chair ■ Polish your existing technical skills of deal structuring, refresh your knowledge with the latest entrepreneurial finance vehicles and trends, and learn how to make swift and effective decisions to ensure you build the strongest team, whether you’re an investor, entrepreneur or a non-executive director
■ Learn the essential art of how to sell your story with conviction and the science of valuation ■ Learn how to assess the health and functionality of a board to make swift and consensual decisions and get true ‘value added’ ■ Exercise your technique through simulation, role play and acting out challenging scenarios. Who is the course for? The course is designed for investors, entrepreneurs and board chairs.
■ The Business of Venture Capital ■ The Venture Capital Process ■ Negotiating with VCs, Securing Series B.
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Website: wbs.ac.uk/go/EFIP
Course content Whether you are an investor or an
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entrepreneur, have ambitions to become a Venture Capitalist or are an advisor on a board, you’ll learn mediation skills, how to recognise the use and abuse of power games, and the effect of cultural, economic and social capital on board and team decision-making. Over three consecutive days you will learn both theory and practice, review and discuss case studies to consolidate your learning, and debate with peers on your own business circumstances.
■ Exiting - what should a start-up do next ■ Pitch your initiative to a panel.
Evening activities
■ Day 1: Networking evening with guest speaker ■ Day 2: Cohort dinner at a local restaurant.
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Online Executive Education courses Develop your skills through the convenience of online learning
Our range of online Executive Education courses allow you to develop as an individual and support your organisation, whilst offering a convenient mode of study. Our online courses are delivered using our bespoke online learning platform my.wbs. Our expertise in online programme delivery will offer you flexibility in fitting your learning around the many other demands that you face, whilst not sacrificing the benefits of interconnectedness and collaboration with faculty and fellow students. Our online Executive Education courses include: ■ Innovation & Corporate Entrepreneurship ■ Leading Strategic Innovation in Healthcare ■ Postgraduate Award in Service Operations Management ■ Postgraduate Award in Driving Service Performance.
What are the benefits of our online courses?
“The my.wbs online learning platform is a very professional way of delivering course content. Everything, including access to webinars, is in one place.” Susan Andrew Service Operations Management (2020)
Online learning to fit your schedule.
Practical tools that can be implemented right away.
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Short part-time courses, so you can continue working.
In-depth knowledge and insights into a particular area.
Executive Education / wbs.ac.uk
Executive Education / wbs.ac.uk
Leading Strategic Innovation in Healthcare Enhance your contribution to healthcare performance
Designed for individuals and groups across healthcare organisations, our six-week online course is designed to be flexible and focused, informed by the research expertise and practical experience of our faculty, supplemented by the contribution of colleagues with deep experience of healthcare services, in the UK and in settings across the world. Course content Focusing on embedding leadership and innovation in practice, the course will span six key themes, with each of these being addressed through a mix of learning and exercises. Each lesson contains around 6-8 hours of content for you to engage with over the six-week duration of the programme. You will be exposed to learning through case studies drawn from across the world, and these will not be confined to healthcare, as a great deal can be learned from innovation in other sectors.
What does the course deliver? ■ An opportunity to develop a contemporary and sophisticated understanding of leadership in health and care ■ A global healthcare perspective having been informed by engaging with material drawn from a wide range of countries and traditions ■ A practical series of tools introduced to ensure that you can apply your new- found insights in your workplace. Who is the course for? Designed for individuals and groups across healthcare organisations and stakeholders, the course has a global perspective, with a focus on innovation and improvement, making it particularly applicable for clinically trained professionals, professionals in a leadership role in a public, private or third sector entity and professionals in global health and care policy.
Key information
Modules
“As 2020 dawned Healthcare across the globe was already under pressure. To a large extent it was a victim of its own success, but as people live longer and innovation redefines the “art of the possible”, designing and implementing health service provision becomes ever more challenging. To respond to these challenges, we need leadership that is sophisticated and far-reaching. Leadership that draws on a wide range of insights and is developed through exposure to the broadest possible experience, in healthcare and beyond. And these capabilities need to be developed amongst the many, not the few.”
Module 1 Leadership in Healthcare
Format: Part-time
Duration: 6 weeks
Module 2 Developing and Delivering Strategy
Location: Online via my.wbs platform
Module 3 High Performance Healthcare Organisations
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Website: wbs.ac.uk/go/LSIH
Module 4 Financing Healthcare
Module 5 Improvement and Innovation in Healthcare
Module 6 People; the Key Resource in Healthcare
Bernard Crump Professor of Practice in Healthcare and Leadership Course Director
Executive Education / wbs.ac.uk
Innovation & Corporate Entrepreneurship Develop a strategic approach to innovation and entrepreneurship within your organisation
What does the course deliver? ■ Learn the key aspects of organisational context that drive an innovation strategy and its execution ■ Discover contemporary tools and processes for identifying new ideas for value creation, opportunity evaluation, and developing and testing ideas ■ Explore what user centric design and innovation mean in practice and what the implications are for organisational culture and design ■ Learn how leadership and ■ Apply tools for gathering data based insights about innovative capabilities in organisations ■ Analyse any organisational context for its innovative capabilities (strategy, processes and culture) and be prepared to make evidence-based recommendations. organisational culture shape an organisation’s capacity for being innovative and entrepreneurial
Who is the course for? Innovation & Corporate Entrepreneurship is for companies or individuals who are looking to ensure their organisation promotes an entrepreneurial and innovative mindset. This may include senior managers and executives, larger SMEs (50+ employees), mid-sized and larger organisations, and for-profit, not- for-profit, and public sector organisations.
Course content Innovation & Corporate Entrepreneurship is a three-day course which immerses you in a live online classroom for one day on each of the three course weeks. The programme will give you practical and actionable learning, allowing you to engineer processes toward innovation and not just execution. The focus will be on de-risking the process through small experiments, to fail fast and learn. Alongside innovative processes you will explore how to generate rewards for innovation, empowering teams and managers with the skills they need to engage in these behaviours. Over three distinct days you will learn both theory and practice, while working on your personal innovation initiatives. How you learn on the course will inform how you create specific outcomes for your organisation, and will include:
Environmental dynamism, competitive rivalry, globalisation, and technological change all conspire to make even the most conservative and stable of industries uncertain, ambiguous and difficult to navigate. Surviving and thriving demands the ability to continuously adapt to this changing landscape. To prosper, you need an organisational imperative and capacity to innovate. The ‘gales of creative destruction’ are a positive force for economic development, but also represent a critical challenge for leaders and managers of organisations. How are you embedding innovation and entrepreneurship in your business?
Key information
Format: Part-time
Duration: 3 days
Location: Online via my.wbs platform
“This online programme will allow people to develop a strategic approach to innovation and entrepreneurship within their organisation, giving them the practical tools to apply straight to their work. There is no one way of doing this, but this course will give managers and senior leaders the ability to identify the variables that matter and create the structure, processes and culture needed in their organisation to create an innovative and entrepreneurial company.”
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Website: wbs.ac.uk/go/ICE
■ Cutting-edge case studies ■ Immersive interactive tools ■ Peer-to-peer discussions.
James Hayton Professor of Innovation and Entrepreneurship Course Director
Executive Education / wbs.ac.uk
Driving Service Performance Develop competitive and effective service strategies within your organisation
What does the course deliver? ■ Develop an understanding of the drivers of service performance and explore ways in which employees and customers can be managed in order to drive service value and financial performance ■ Explore ways of creating an environment which is conducive to both employee motivation and retention, and customer satisfaction and loyalty ■ Learn and apply different tools for measuring customer satisfaction with a view to designing performance management systems which drive service improvements ■ Analyse the structure of service supply networks and learn how to improve the management of supplier relationships ■ Evaluate your service recovery systems and learn how to better manage complaints and complainants, as well as drive service improvements.
Who is the course for? The course provides a range of concepts, frameworks and tools to enable you to develop an understanding of the drivers of service performance so that you are equipped to lead competitive service strategies in your organisation. There is an emphasis on application so that your learning can be applied to develop and lead effective service strategies. What is a Postgraduate Award? Postgraduate Awards (PGAs) can be a great way back into higher education if you haven’t studied for a while and can enhance your working practice or prepare you for a career change. They offer a concentrated period of study, to enable you to rapidly delve into a subject area and develop direct application to projects within your organisation. You will participate alongside like-minded professionals, and be taught by expert faculty, active in the field in which you are studying. This programme awards a Postgraduate Award in Driving Service Performance from the University of Warwick.
Course content ■ The course provides a range of concepts, frameworks and tools to enable you to develop an
How do we create a service environment which enables
Key information
Modules
“Service performance is critical to the realisation of organisational strategies, not only in service organisations, but also in manufacturing companies. Leveraging service performance means understanding the performance drivers and creating servicescapes which are both conducive to employee satisfaction and loyalty, and meet or exceed the expectations of customers. This course explores service improvement from a strategic perspective, and is relevant to customer service managers, service designers and consultants who advise on the development of service strategies. Rhian Silvestro Associate Professor of Operations Management Course Director
employees to go the extra mile for customers? How do we design performance measurement systems that enable us to drive service improvements? When services do fail, how can we design robust recovery processes which will ensure customer satisfaction? These are some of the challenges which face service managers in both for-profit and public sector organisations that will be explored during this course. Driving Service Performance also looks at how service quality and customer satisfaction can be measured and enhanced, whilst exploring ways of structuring and managing resilient networks of suppliers and customers, so that customer requirements are consistently met or exceeded.
Module 1 Service Strategy
Format: Part-time
understanding of the drivers of service performance so that you are equipped to lead competitive service strategies in your organisation. There is an emphasis on application so that your learning can be applied to develop and lead effective service strategies. ■ Your learning will be completed entirely online, in four modules, each taking six weeks. You will have access to high quality learning materials authored by the Warwick team, supplemented by a range of videos, podcasts, articles and papers. Each module is supported by two interactive webinars in which WBS tutors help you explore service strategy issues and case studies.
Duration: 6 months
Module 2 Measuring and Improving Service Quality and Customer Satisfaction
Location: Online via my.wbs platform
Module 3 Strategies for Managing Service Networks
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Website: wbs.ac.uk/go/DSP
Module 4 Driving Improvements through Service Recovery
Executive Education / wbs.ac.uk
Service Operations Management Evolve how your services are designed and delivered
Course content You will learn about the key concepts in service operations management and how to apply them to services in your organisation. There is an emphasis on application so what you learn can be implemented to create sustained competitive advantage. Your learning will be completed entirely online, in four modules, each taking around six weeks. You will have access to high quality learning materials authored by the Warwick team, supplemented by a range of videos, podcasts, articles and papers. Each module comprises of an expected 60 hours of combined teaching, guided self-study and independent self-study. Each module will feature two mandatory webinars, 4 lessons to complete, and a post module assignment.
What does the course deliver? ■ Define what a service is and how they can be strategic to organisations and learn how to classify services in order to better manage them ■ Learn how services are designed, and explore service scapes, service layout, flow, service blueprinting and new service development (NSD) ■ Describe the interplay between service demand and capacity through forecasting demand and planning capacity ■ Understand how capacity management can be improved through effective queue design and implementation of flexible working ■ Learn how to apply lean principles, tools and techniques, to improve the customer experience and service outcomes.
Who is the course for? This course is for anyone involved in the design, delivery and improvement of services, such as organisations that wish to create a shared, common language for managing services, consultants and managers focused on improving service quality and productivity and service designers seeking to design and deploy new services. What is a Postgraduate Award? Postgraduate Awards (PGAs) can be a great way back into higher education if you haven’t studied for a while, and can enhance your working practice or prepare you for a career change. They offer a concentrated period of study, to enable you to rapidly delve into a subject area and develop direct application to projects within your organisation. You will participate alongside like-minded professionals, and be taught by expert faculty, active in the field in which you are studying. This programme awards a Postgraduate Award from the University of Warwick.
Services, both public and private, are significant parts of economies and good service has financial and reputational benefits for organisations. However, services are often difficult to get right as they are intalgible, leading to variation in how they are delivered and received by customers. Service Operations Management provides a suite of concepts, techniques and tools to evolve how services are designed and delivered.
Key information
Modules
Module Direct: steering operations and processes Module 2 Design: shaping processes, products and services Module 3 Deliver: planning and controlling ongoing operations
Format: Part-time
Duration: 6 months
Location: Online via my.wbs platform
“During this course we will look at the critical design decisions facing service organisations, and look closely at what drives decision-making in both design of the customer experience and in service outcomes. Whether you work in an organisation looking to create a shared, common language for managing services, a manager or consultant focused on improving service quality and productivity, or a service designer who wants to design and deploy new services, this course will give you the tools to help you deliver on your aims.”
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Website: wbs.ac.uk/go/SOM
Module 4 Improve: improving operation’s capabilities
Mark Johnson Professor of Operations Management Course Director
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The latest academic theory, combined with practical application.
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The Warwick Executive Diplomas Drive innovation, lead strategically, navigate change, and pioneer digital strategies
The course content was thought-provoking and stimulating and it has provided me with a strong foundation into my future career, enabling me to improve my leadership style and develop as an individual .
The Warwick Executive Diplomas are a suite of part-time courses designed to address key strategic challenges that organisations are facing. Each Diploma combines the latest academic theory with practical application, and a focus on a specific area of leadership challenge. Taught at WBS London, The Shard, the Warwick Executive Diplomas are designed to deliver the maximum organisational impact without you having to leave work for extended periods. You will learn from our research-active academics, Professors of Practice, and your peers, drawing on your own leadership experience to debate new initiatives.
Key information
What are the key benefits of an Executive Diploma?
Format: Part-time
Duration: 1 year
Location: The Shard, London
Learn the latest leadership theory from experienced practitioners and faculty.
Four modules taught in four-day blocks over one year.
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Website: wbs.ac.uk/go/Diplomas
Nazia Qureshi Executive Diploma in Organisational Change (2019/20)
Our Executive Diploma programmes include: ■ Behavioural Science ■ Marketing Leadership ■ Digital Leadership ■ Strategic Leadership ■ Strategy & Innovation ■ Organisational Change.
Gain new perspectives from a diverse and supportive network.
Delivered at WBS London, The Shard, in our inspirational teaching space.
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Doctor of Business Administration (DBA) Make your mark on the world of business research and practice
“The DBA programme has given me the opportunity to develop both professionally and personally through the four-year intensive programme. One of my main highlights has been joining the diverse and highly intellectual fellow cohort from all over the world which fostered knowledge, culture, friendship and fun. I’ve also really benefited from the faculty, who were not only renowned in their respective fields, but were also very friendly and approachable; their support every step of the way was truly invaluable.” Remi Abere Doctor of Business Administration (2016 – 2020)
Benefits Our DBA is designed to produce
Who is the course for? In pursuing these goals, the DBA brings together our inspirational faculty, a unique degree programme designed to impart critical skills at the highest level, and organisational leaders and entrepreneurs with the desire and ability to make change in their organisations. Does that sound like you?
Do you have a desire to change the way your business functions, and impact the world of business with new ideas and big picture thinking? Our Doctor of Business Administration degree is designed to provide you with the opportunity to pursue the next step beyond your MBA or equivalent qualification. It is equivalent in stature to a Doctor of Philosophy (PhD) degree, but distinct in that you will pursue applied research rather than theoretical knowledge. The goal of the DBA is to design organisational interventions which help address real-world challenges in your business, and then to rigorously evaluate, assess and test the effectiveness of those interventions, and to communicate the findings so that both the world of practice and the world of research can benefit from your work. In this way, DBA candidates generate new knowledge – the ultimate criterion for the award of a Doctoral degree.
Key information
scholar-practitioners who can enhance their organisation’s performance through evidence-based practice.
Format: Part-time
Duration: 4+ years
Location: The Shard, London and Warwick Campus
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Our DBA addresses three core areas:
Website: wbs.ac.uk/go/DBA
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Developing a clear understanding of the nature of the problem(s) or challenges to be addressed.
Designing a research and data strategy
Understanding the relevant bodies of knowledge across management, innovation and strategy that may inform an intervention.
to evaluate the effectiveness of the intervention.
Executive Education / wbs.ac.uk
Custom partnerships Tailored solutions to help develop your staff and organisational capabilities.
Custom partnerships enable us to partner your organisation in a way that tailors the content of the programme to your specific needs, and ensures that the issues that are being discussed in the classroom setting are issues that are absolutely relevant to the immediate challenges of your business.
Organisations we have worked with:
Website: wbs.ac.uk/go/custom
■ Practical application: We ensure that every element of your development programme is deeply embedded in practice, to ensure it takes your workforce to the next level ■ Superior delivery: We utilise exceptional facilities at WBS London (The Shard), Warwick Conferences, and our world-leading distance learning platform my.wbs for online delivery. Organisations who come to us are typically looking to drive the performance of their business by: ■ Creating a culture that is more entrepreneurial, more innovative and with more creativity ■ Increasing personal and organisational agility to ensure faster adaptation and progress
We address your complex challenges through a number
■ Improving both strategic and distributed leadership simultaneously and seamlessly ■ Ensuring the fast and effective execution of the organisational strategy and business plan ■ Accelerating the transformation of the organisation (particularly digitally) ■ Developing distinctive capabilities that provide market advantage and additional value ■ Upskilling key individuals that represent the future talent and succession in the business ■ Implementing significant change, for example successfully executing a restructure.
of founding principles: ■ Organisational focus:
Starting with a deep understanding of your business, we tailor our solutions to provide learning that supports your objectives and delivers lasting impact ■ Academically rigorous: from the latest research and insight, including new thinking from across the University of Warwick ■ Contemporary design: The learning features experiential content, peer support and workplace activity that explores and embeds different thinking and new ways of working Our team will ensure that your customised programme benefits
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Website: wbs.ac.uk/go/custom
“We have a world-class faculty, breakthrough research and an inspiring learning environment. But we understand that it is our strong relationships with our clients, and our partnership approach, that are the keys to unlocking the full value and impact of what we offer.”
Tim Wray Director of Executive Education
Executive Education / wbs.ac.uk
Nudgeathon Using behavioural science and design to solve problems together
A powerful tool to untangle complex problems and develop new ideas, Nudgeathon uses the power of ‘crowdsourcing’ to solve problems. From nudging consumer behaviour in financial projects for the Australian Treasury, to strengthening the local economy in Göteborg, Sweden, to encouraging conversations around Prostate Cancer to aid earlier diagnosis, Nudgeathon can be applied to issues in any sector, organisation, or culture. Developed in the Behavioural Science group at Warwick Business School, Nudgeathon aims to produce solutions to major problems within your organisation by drawing on insights and methods from behavioural science, as well as from psychology, economics, design and the performing arts. Providing a safe and fresh space for multiple problem-owners to come together, Nudgeathon enables them to share their own perspectives,develop a shared understanding of the problem, and finally work together to find solutions.
A Nudgeathon is fully tailored to your organisation and could further help you to obtain buy-in to solutions from strategic partners Designing your Nudgeathon Over the six to eight weeks of your Nudgeathon project, the team at WBS will: ■ Conduct sessions with your team to develop a behavioural map – identifying detailed target behaviours and agreeing on the outcomes that you are looking to achieve ■ Conduct a work-based personal learning exercise to prioritise the key target behaviours ■ Identify and recruit relevant stakeholders to be involved in the Nudgeathon ■ Work with you to develop the problem brief ■ Recruit team members through interviews and focus groups.
Website: wbs.ac.uk/go/custom
n dgeathon
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“We needed a space where people with different backgrounds could think together towards solving a behavioural problem, and the Nudgeathon seemed to us like the best fit for this.” Jimena Llopis Abella Behavioural Scientist, World Bank
“Bringing together stakeholders to learn about the field of behavioural economics was eye-opening for our attendees. We also found that using the MINDSPACE framework within groups in a competitive environment helped to generate feasible and exciting solutions. We were fortunate to publish our experience of the Nudgeathonin an international peer-reviewed journal and we have subsequently secured further funding to implement the solutions that emerged from the Nudgeathon event.”
“Complex problems exist because there are no easy solutions and they cannot be fixed through a single tool. Leveraging the power of diversity, expert insights, insider knowledge and open group interactions, Nudgeathon equips you to solve these problems. We work deep with organisations over a span of six to eight weeks to build capability, create new ideas and stress test them.” Umar Taj Umar Taj, Co-founder of Nudgeathon and Associate Professor of Behavioural Science
Website: wbs.ac.uk/go/custom
Jason Ong Associate Professor, London School of Hygiene and Tropical Medicine
wbs.ac.uk | Executive Programmes
Executive Education / wbs.ac.uk
Executive Education faculty We believe that business should be used as a power for good. Our faculty of research and teaching academics are constantly striving for excellence in everything they do, from the latest ground-breaking research impacting society, to inspiring our students. WBS Faculty has strength and depth across the key areas of challenge for executives and organisations.
Dimitrios Spyridonidis Associate Professor
John Colley Professor of Practice in Strategy and Leadership
Tim Mullett Associate Professor of Behavioural Science
James Hayton Professor of Entrepreneurship and Innovation
Rhian Silvestro Associate Professor of Operations Management
Mark Johnson Professor of Operations Management
Mark is Head of Group for Operations at WBS. His current research broadly examines control and coordination in operations and supply chains.
Tim Mullett is an associate professor in the behavioural science group at Warwick Business School. He attained his PhD at the University
Rhian, teaches operations and service management on a range of courses at WBS. She was formerly production manager at Mitaka and subsequently she became a Research
John is Professor of Practice in Strategy and Leadership and Associate Dean (Post-Experience Masters Programmes) at WBS. Before entering academia John was Group Managing
James’ research focuses on how human resource management practices foster organizations’ capacity for entrepreneurship and strategic renewal.
Dimitrios is an Associate Professor of Leadership and Innovation and studies healthcare systems and organisations. Dimitrios has taught leadership and leadership development
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of Nottingham studying Psychology and Cognitive Neuroscience.
Fellow in the Operations Management Group at the University of Warwick.
Director at a FTSE 100 business and Executive Managing Director at a French CAC 40 business.
In a second stream he focuses on the influence of cultural and psychological factors on entrepreneurial behavior.
around the globe including UK, Ireland, Finland, Denmark, South Africa, Malaysia and Hong Kong.
Nick Chater Professor of Behavioural Science
Maja Korica Associate Professor of Organisation and Management
Tina Kiefer Professor of Organisational Behaviour
John Lyon Professor of Practice
Bernard Crump Professor of Practice in Healthcare and Leadership
Emma Macdonald Professor of Marketing
Emma joined WBS from Cranfield School of Management where she was head of the Marketing & Sustainability faculty. Her teaching and research focuses on strategic marketing (customer insight; customer value;
Tina is an organisational psychologist by background and received her MSc in Psychology and her PhD from the University of Fribourg (Switzerland).
Bernard Crump is a Professor of Practice at WBS, where he is part of the team evaluating the partnership between the Virginia Mason
Dr Maja Korica is an Associate Professor of Organisation and Management. She specialises in corporate governance, accountability and
John Lyon is the entrepreneur- in residence at WBS. He has held
Nick Chater joined WBS in 2010. He has over 200 publications, has won four national
non-executive and chairman appointments spanning over 25 years as both a venture capitalist and a personal investor.
awards for psychological research, and has served as Associate Editor for the journals Cognitive Science, Psychological Review, and Psychological Science.
customer experience) and sustainable behaviour (sustainable consumption; collaborative innovation).
Institute and the NHS. He teaches on our Executive Education and MBA courses.
responsibility, as well as executive management and leadership in practice.
Executive Education / wbs.ac.uk
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