Competencies and Behaviours • Personable, collaborative approach with a problem-solving mindset and ability to build good relationships with all stakeholders, tailoring approach as needed. • Someone who puts the customer first and embraces customer service • Commercial acumen • Strategic thinker to prioritise the portfolio of work, develop an Estates Strategy, plus experience of scoping and leading feasibility studies and business cases for future campus projects. • A track record in building, leading and mentoring multidisciplinary teams which enable both the individual and team to offer up ideas and to flourish. • Knowledge and application of risk and budget management together with strong negotiation and influencing skills. • Experience of reporting and presenting confidently at a board level and to external stakeholders. Behavioural Competencies The Institute have introduced a Behavioural Competency Framework, which defines a set of six core behaviours that provides a common language for all in the Wellcome family to describe what effective and excellent behaviour looks and feels like. These six competencies are listed below:
Technical Skills • A track record in the provision of customer service and amenity • A track record in programme managing and delivering a portfolio of infrastructure and facilities management programmes within a governance framework, ideally gained from an Estates Director role or similar. • An understanding of the end-to-end operational and maintenance requirements of an Estate/ Campus. Experience in a science-based sector or one with similar mechanical and electrical design components is desirable. • Experience to evolve the sustainability strategy for the current and future Estate • Understanding and experience of the relevant policies, Health and Safety requirements for our environment and the applicability of the CDM regulations. • Delivery of programmes of capital, lifecycle, and refurbishment projects, plus managing the hard and soft facilities management services. • Experience managing financial budgets that incorporate a service charge and funding allocations, to maintain fiscal stability and support strategic objectives across Estates & Facilities and the wider organisation • Deep commercial experience and knowledge of contracts for procuring both contractors and consultants. Previous experience in setting up industry recognised contracts (including NEC4) and frameworks would be desirable. • Managing the performance of multiple outsourced contracts including Engineering (hard FM), Security, Cleaning, Catering (including hospitality), Transport, Utilities, Waste, and a workplace Nursery.
• Communication • Collaboration • Leadership • Innovation • Results Driven • Integrity
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