SAMPLE, WARRANTY & RETURN POLICY
SAMPLES & SIZING GARMENTS
« All samples or sizing garments will be invoiced to the customer, but may be returned according to the guidelines detailed under our return policy. « Returned samples or sizing garments must be in original condition for full credit. « Specially designed custom samples are considered a final sale. LIMITED LIFETIME WARRANTY « IFR Workwear Inc. warrants that all of our products are free from defects in materials and workmanship. This warranty does not cover accidental damage, damage from misuse, abuse, improper care, alteration or normal wear and tear. « If, on receipt of a shipment, you feel the merchandise is defective, notify us immediately. A return authorization will be given and goods will be either repaired or replaced, provided goods are returned according to guidelines detailed under our return policy. We reserve the right to be the sole judge of what constitutes “defective workmanship or materials”.
RETURNS
« All return requests must be submitted via email with original PO #, invoice #, or sales order # to rma@ifrworkwear.ca, within 30 days of purchase date within 30 days of purchase date, to obtain a Return Merchandise Authorization (RMA) number and form. « Goods that have been worn, soiled or altered in any way are not returnable. « Special-order, direct embroidered, non-stock items are not returnable. « Returned goods must be shipped freight prepaid, and must include a copy of the invoice or packing slip and the completed RMA form. All returns are subject to a 15% restocking charge. « Returned goods must be in their original condition.
« All Returned Garments Must Be Clean Before Repair. Garments must be in clean and sanitary condition before we can begin repair, regardless of warranty status. We will assess the garment and issue a laundering service charge for any returned garments that are unclean or unsanitary.
The Trusted Leader in Quality Flame and Arc Resistant Workwear IFRWORKWEAR.CA | 403-347-5480 | INFO@IFRWORKWEAR.CA
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