Objective 1.3: Provide information and promote understanding of options, benefits, and available services through a variety of formats.
Action Step
Completion Date
Person Responsible
Outcome/Output
Advocate for the rights and needs of residents of licensed long-term care facilities through the Long-Term Care Ombudsman program.
Ongoing
LTC Ombudsman Program Coordinator
Outcome: •
Residents have access to an Ombudsperson to help them resolve concerns/complaints – at least 100 visits total among three different types of facilities monthly. Number of resident complaints resolved – 1,200/yr. Number of activities engaged in with facility residents – 2,400/yr. Older adults have the information they need to make educated decisions regarding their Medicare choices – 85% of survey respondents will indicate they are satisfied/very satisfied with the help they received. Number of individuals receiving individualized Medicare counseling – 2,500/yr.
Operations – for survey development and tracking
Output: •
•
Provide individualized counseling and education to those who receive Medicare or those who are enrolling in Medicare through the State Health Insurance Assistance Program.
Ongoing
Medicare/SHIP Program Coordinator
Outcome: •
Operations – for survey development and tracking
Output: •
Region II: PCOA
Area Plan 2024-2027
Page 27 of 113
Made with FlippingBook - Share PDF online