Objective 3.4: Foster inclusion and diversity of underserved and underrepresented populations in accessing NMHCBS within the Aging Network in Arizona.
Action Step
Completion Date
Person Responsible
Outcome/Output
Improve PCOA’s inclusion, diversity, equity, and accessibility practices by focusing on staff training, better representation in marketing of services, and service adaptation to meet the needs of diverse older adult communities.
Plan to be completed by 12/31/2023
Senior Vice President, Business
Outcome: •
Creation of a strategic IDEA framework – plan/framework is completed. Implementation of a strategic IDEA framework – steps/action items as defined in the plan/framework are implemented. Number of meetings, trainings, etc. conducted – 12 annually. Number of training hours per staff member – three annually. Clients have access to case managers who are more culturally and/or linguistically attuned to their needs – documented through PCOA’s bilingual incentive program. Percentage of case managers who are bi- cultural/bi-lingual – 30%.
Development and Strategy, along with co- chairs for IDEA Committee
Implementation is ongoing
•
Output: •
•
Case Managers in PCOA’s HCBS system are bi-cultural and bi-lingual.
Ongoing
Community Services System Director & Supervisors
Outcome: •
Output: •
Region II: PCOA
Area Plan 2024-2027
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