consisting of 30 staff members at coordinator, manager, and director level responsible for overseeing the day-to-day operations of various programs, services, and projects at PCOA. Overall, PCOA employs nearly 125 full- or part-time staff members. PimaCare at Home employs seven full-time administrative staff and between 80-100 part-time direct care workers. The CareGiver Training Institute employs six full-time administrative staff and 11 healthcare education instructors. All together PCOA and its family of non-profit companies employs approximately 240 full- or part-time staff in various capacities. Most programs operated by PCOA relating to the Area Agency on Aging are overseen by the Vice President for Programs & Services. Under their direction are various staff that manage and provide service in the Case Management, Caregiver (Family Caregiver Supportive Services), Rights & Benefits (quasi-legal aid and advocacy), Medicare (State Health Insurance Assistance Program, Senior Medicare Patrol, and MIPAA), Long-Term Care Ombudsman, and Intake (information & referral services) Departments. These staff roles include the Director of the Community Services System and two Case Management Supervisors and the Coordinators for Family Caregiving, Right & Benefits, Medicare, Long-Term Care Ombudsman, and Intake. The Vice President of Health and Community Partnerships in conjunction with the Director of Healthy Living Programs oversees the Healthy Living Department (evidence-based programming). As an Area Agency on Aging, many direct services are sub-contracted through other community agencies and businesses. Contract compliance, monitoring, and reporting are overseen by the Vice President for Health and Community Partnerships in conjunction with the Vice President & CFO. Organizational planning, including the area planning process and subsequent reports on the plan’s progress, and local, state, and federal macro -level advocacy are overseen by the Director of Public Policy & Special Projects and the Vice President of Philanthropy & Communications.
See Appendix A for a staff organizational chart and list of Board of Directors, Appendix B for a list of Advisory Council Members.
5. What methods are used by the agency to carry out AAA responsibilities? (Examples: clear delineation of the roles and responsibilities of project staff, consultants, and partners organizations, how they will contribute to achieving the plan’s objectives?) A major component of PCOA’s servic e methodology is the Community Services System, which is a network of sub-contracted providers, information & referral services, case management services, and contract compliance and management. The Community Services System is the system that facilitates the provision of Older Americans Act funded home and community-based services in Pima County and is managed and operated by PCOA. Pima County’s older adults have access to a centralized intake process for this system primarily through PCOA’s Helpline. Centralized Intake at PCOA assures that area residents have access to information, assistance, referrals, and screening for subsidized CSS services - as funding is available. Upon completion of the initial intake, clients are opened as case managed clients wherein trained staff complete an in-home assessment and authorize, monitor, and track in-home supportive services, with direct service being provided by contracted providers in the community. Nutrition services are provided
Region II: PCOA
Area Plan 2024-2027
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