Policies and Procedures
Terms Established good credit. 10 Net 30. A 2% monthly service charge will be assessed past due accounts. No credit cards please! A fee of $50 will be assessed for any check returned for non-sufficient funds (NSF). Returns Credit Processing Our goal is to issue credit for hard part returns recieved at our store within 24 hours. Labor claims, performance items, or returns needing special manufacturer authorization can take longer. Warranty 1. Must have completed manufacturer or AWI warranty tag or label. 2. All purchases have the following guidelines: • Verify that the original part is our brand and was purchased from Auto-Wares (submitted with original work order or invoice electronic/paper copy). • Verify part is within manufacturer warranty time period and guidelines. • Verify the replacement part was purchased from Auto-Wares (submit replacement work order or invoice electronic/paper copy). 3. Part brand and part number in the return box must match what is on the outside of the box. 4. No warranty on: • All non-aerosol chemicals • Axalta paint • Oil • Oil dri • Spark plugs • Transmission fluid converters, and heads must have prior factory authorization before removing from vehicle. 6. Must qualify under the manudacturer warranty program • Ask your AWI salesman for more info 5. Engines, transmissions, torque
Cores 1. Must be assembled with all parts 2. All cores MUST be drained of fluid. 3. Must be in their original for full credit. Cores not in the original manufacturer boxes will recieve no credit. 4. Engines and transmissions must have the factory supplied core tag attached to the core. Non-Returnable 1. All fluids and chemicals, spark plugs, bus fuses, sealed beams and bulbs, snow plow parts, all paint, duracell batteries, and worn out parts. 2. Any apparel. 3. Parts not stocked by Auto-Wares Companies. 4. Parts not in current price sheet. 5. Parts with price stickers, written on with markers, or not in sellable condition. 6. Engines, transmissions, torque converters, oil filters, fuel pumps, and other parts not drained of oil or fluids. 7. Parts manufacturer will no longer accept. 8. Special ordered parts. 9. No junk yard cores will be accepted.
IF AWI RECIEVES ANY NON-RETURNABLE ITEMS WE WILL RETURN THEM TO THE CUSTOMER (IF POSSIBLE).
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