Getting Started - Explaining our Customer Journey

HOBSON’S CHOICE KITCHENS | BATHROOMS | INTERIORS

HOW TO GET STARTED

BATH | SWINDON | WINCHESTER

ARE YOU LOOKING FOR WAYS TO IMPROVE THE LIVING SPACES IN YOUR HOME? Do you feel your kitchen doesn’t work for you as well as you might like? Could your bathroom benefit from a refresh? Perhaps the layout, style, amount of storage, and quality of the fixtures and fittings leave something to be desired? However, finding a proven and trusted company who can do an amazing job, whilst taking care of every facet of an interior renovation project, isn’t easy. You are looking for people that understand the nature of high-end residential property renovation, and work with recognised brands that bring quality and long- lasting value. You would like to feel part of the design process, supported by an experienced designer. A person who can enhance the project with their ideas, offer clarity, and enable you to make confident, informed decisions. However, your everyday life is busy, and the process is complicated, so you want the whole thing to be managed for you with the minimum of stress and disruption.

Renovated Georgian property in Clifton, Bristol

We, Hobson’s Choice, specialise in designing and installing bulthaup kitchens, traditional handmade kitchens, elegant bathrooms, contemporary interior sliding doors, and bespoke storage solutions. Our work is focused on high-end residential properties across the South of England and South Wales, from London W8 penthouses and listed properties in the Cotswolds, to contemporary coastal homes in South Wales and Sandbanks, Poole. Clients choose to work with us because they desire the best design expertise, product quality and fitting craftsmanship. They also see the value in our ability to save them time and reduce the stress of a property renovation through our care, courtesy and professionalism. In the 45 years we have been in business, we have always worked to deliver a solution that exceeds a client’s expectations: • Clever design that stems from considerate collaboration with a client. • Complete ‘turn-key’ project management, planned to the smallest detail. • The flawless fitting of a new space, built by the most skilful installation team, and personally checked for quality by your designer. • The finest quality products from recognised high-end brands including, bulthaup, Alape, Rimadesio and Dornbracht

HOW TO GET STARTED Getting in touch with one of our showrooms in Bath, Swindon, or Winchester, is the first part of the process. You can call, email, or visit in person. Each showroom is open Monday to Saturday by appointment. You will talk to one of our friendly, experienced design team who will listen to you tell them about your exciting new project and what you wish to achieve. They will ask questions to help you, and us, understand if we are the right people to work with. We always like to meet a new client in person, so, following a phone conversation we would invite you into your nearest showroom to talk in more depth over a cup of tea or coffee. You will get to experience our many kitchen, bathroom and interior displays, play with the latest appliance technologies, and discover the wealth of options available to you. Your designer will advise and guide you, offering ideas to enhance your own and enabling you to refine exactly what you want to achieve. The purpose of this meeting is to begin to build rapport, trust and an agreeable brief. The more information about functionality, style, likes and dislikes, and budget your designer can tease from you, the better they will be able to design your new space to your liking.

bulthaup kitchens are the pinnacle of contemporary German kitchen design, built to last 25 years.

Grade-I Listed Georgian property with a bulthaup b3 kitchen

“Lovely and refreshing and light and spacious. All the verve of a modern kitchen garden restaurant.”

Kevin McCloud, Grand Designs

Contemporary habourside new build home with a bulthaup b3 kitchen

THERE IS NO CHARGE FOR OUR INITIAL DESIGN WORK, WE BELIEVE IN DEMONSTRATING OUR EXPERTISE A detailed survey of your property will follow, which is a great time to explain to your designer those additional thoughts you have inevitably had since you met. If you are building a new home, accurate architectural drawings will be required. Your designer will get to work, preparing a plan of your new room in readiness for a presentation to you in a few weeks’ time. During the meeting, we will unveil our solution to your brief, providing you with considered reasoning for the layout, product selection and costs. We recognise the design will be very close, but not perfect at this point, and your open and honest feedback will be welcomed to further refine the plans and proposal. With all of your revision recommendations noted, it is now up to you to make a commitment. Before we make as many revisions as necessary or release any drawings we ask that you place a 45% deposit of the initial quote. An agreement that says we are going to carry on working together until we are celebrating with a bottle of champagne.

Open plan modern home with a bulthaup b3 kitchen

“A first class service, quality design, top craftsmanship, courtesy and care at all times. Hobson’s Choice is one of the best companies we have ever had dealings with.”

Mr Williams & Mrs Powell

Stylish apartment with minimalist bulthaup b3 kitchen

PLANNING A SUCCESSFUL INSTALLATION The next phase typically takes between 12 and 16 weeks. Your designer completes the revisions, a final quote is provided and everything is signed off. We then place orders, book our fitting teams, and release your plans. You may receive visits from our installation team as they assess the site, checking things such as measurements, access and the need for protective coverings. In advance of any delivery we will explain what is going to happen, request a further 45% of the final quote, and let you know who you should expect to see. When construction begins our installers will do their utmost to keep noise, dust and disruption to a minimum. These things can’t be avoided entirely, but we will do our very best to mitigate any foreseeable challenges with careful planning. Throughout the build phase, we will organise and coordinate all the different trades ensuring timeliness and monitoring progress. Each receives a detailed Mechanical & Electrical guide to ensure they know exactly what is required of them. When the build is complete your installation team will pack away and clean up, carefully removing protective coverings and wiping down surfaces. Returning your home to you in the same way we found it.

Bathrooms are technical spaces requiring careful planning by knowledgeable designers.

Master ensuite bathroom, part of a multi-room project

“From the start, our experience was great. We would definitely recommend Hobson’s Choice.”

Anke & Holger Haiplik

A master ensuite with walk-in shower and freestanding bath tub

ENSURING A SATISFACTORY FINALE We complete quality assurance checks to ensure every detail in the initial design has been created correctly, from plug socket positions and grout lines to furniture finishes and drawer alignments. If anything needs correcting, we will do it. Even if it means coming back multiple times to make sure everything is just right and you are happy. With everyone in agreement that the project is complete, we request the remainder of the final invoice payment and present you with a celebratory gift. In addition, to ensure you have all of the guarantees and instructions in a safe place, we provide you with a comprehensive document folder. It means, in future, when you want to learn about a new cooking function the information is in an easy-to-find place. Our aftercare continues long after you have cooked your first family meal, relaxed in your new luxurious bathroom, or shown-off your new furniture to your friends, we will always be available to help you. You will be first to receive invitations to exclusive client events at our showroom, wine tastings, art shows, professional talks, cooking demonstrations, maybe even sausage making!

The Rimadesio collection of contemporary interior sliding doors, and bespoke storage solutions are crafted from metal, glass and high quality leather, textiles and materials.

Cover dressingroom by Rimadesio

“From our first meeting with our designer we felt confident that we had made the right decision in choosing Hobson’s Choice.”

Mr and Mrs Ludley

Rimadesio Velaria sliding doors

AVOIDING UNNECESSARY STRESS, FRUSTRATION AND WORRY

Seeking the guidance of an experienced professional when planning a high-end property renovation is highly recommended, especially when focusing on specific rooms like the kitchen or bathroom. Here are some examples of the pitfalls you should seek to avoid. DESIGN Each space comes with its own set of challenges and a misjudgement or omission could result in a layout that doesn’t work or leads to issues further down the line. For example, do foot flows cross in the kitchen around the working area? Is the water pressure high enough to run the extra-large ceiling showerhead? Can you easily access the hot tap boiler unit for routine servicing? What permissions do I need when renovating my Grade I listed property? A good designer will know that these, and many more, questions need to be answered in order to find the right solution to the brief. A designers ability to collaborate with you is also intrinsic to the success or failure of a design. Can they correctly interpret your ideas, property and lifestyle into a plan that brings happiness, or does their proposal miss the mark? Potentially resulting in further discussions and a loss of your confidence and trust.

Rimadesio Maxi sliding door

BUDGET Accurately quoting for a project is equally important. Failure to account for all of the elements required can lead to unexpected costs at a later date when funds are often associated with alternative priorities. PROJECT MANAGEMENT Not every company excels at project management. The coordination of multiple trades, not necessarily ‘in- house’, must happen in a particular order for a kitchen or bathroom to be efficiently installed. Have one trade arrive out of step with the others and you risk additional costs and delays. INSTALLATION WORKMANSHIP Ultimately, it is an installers skill that defines the fit and finish of the end result. Having a poorly fitted kitchen or bathroom in a high-end property will do nothing for the value of home and your enjoyment of the space. In conclusion, these misgivings will directly influence your enjoyment and satisfaction. Whether it is poor design, mediocre planning, lack of pride in their work or inability to accurately manage costs, it can create an unwanted feeling of resentment and disappointment. HOBSON’S CHOICE HAVE THE EXPERTISE, PRODUCT AND EXPERIENCE TO OVERCOME THESE ISSUES.

Rimadesio Abacus wall display

Dear Homeowner,

Our clients choose to work with us because they desire the best design expertise, product quality and fitting craftsmanship. They also see the value in our ability to save them time and reduce the stress of a property renovation through our care, courtesy and professionalism. There are no pushy sales; no desire to overrule your wishes; just a measured, reasoned approach to your project - guiding you to make informed decisions. We believe nothing should be too much trouble. That could mean creating multiple revisions of a kitchen plan as we work with you to hone the perfect design, or an installer popping back 6 months after an installation to realign the drawers. Clients regularly return for additional renovation projects because we offer a level of service they simply cannot find anywhere else. If you would like to find out more about how we can help you enhance your property, please visit our website at www.hobsonschoice.uk.com or contact your nearest showroom.

Starting your renovation project can be intimidating.

I hope, by showing you our process, and highlighting issues we actively seek to avoid, you can see the strength of Hobson’s Choice design and installation services. We only work with the world’s premium brands that give us confidence in the quality of their products and aftercare service. Everything we do is focused on ensuring you still love and appreciate our work 5, 10, even , even 20 years, from now. years, from now. As this brochure alludes to, our product collection and design and installation services, are of the highest quality and are priced accordingly. A bulthaup b3 kitchen will cost from kitchen will cost from £50,000, and vary , and vary depending on your choice of finishes and appliances. A bulthaup b2 will start from will start from £40,000. £40,000. A handmade traditional Craftsman’s Collection kitchen will start from £80,000, a truly exclusive range delivered with all of the , a truly exclusive range delivered with all of the impeccable customer service and client courtesy for which we are known. A Hobson’s Choice luxurious bathroom will begin at £25,000, designed to accomplish the many demands of everyday life and fitted with an incredible eye for detail.

One of our design team would be delighted to talk to you about your project.

Kind regards

Rich Carter Managing Director, Hobson’s Choice

“From the planning phase all the way through to the final clean up, Hobson’s Choice were courteous, knowledgeable, professional, skilled and timely.”

Ms J Merrigold

A bulthaup b3 kitchen in a modern townhouse

www.hobsonschoice.uk.com

@hobsonschoiceuk

@hobsons_choice

info@hobsonschoice.uk.com

Our showrooms are open Monday - Friday 8:30 to 5:30 and Saturday 10 to 5 by appointment.

BATH 01225 433 511 Kensington Showroom, London Road Bath, Somerset, BA1 6AJ

SWINDON 01793 490685 Gloucester Road, County Park, Shrivenham Road, Swindon, Wiltshire, SN1 2NR Complimentary onsite customer parking is available for your convenience.

WINCHESTER 01962 849000 1 The Broadway, Winchester, Hampshire, SO23 9BE

Complimentary onsite customer parking is available for your convenience.

If you would like to visit, please call ahead and we can organise complimentary parking.

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