U ber and Lyft have been given the all clear to now pick up and drop off passengers at Toronto’s Pearson International Airport as part of a new pilot project because there was “significant demand” from the 47 million passengers that move through the airport for access to ride- hailing services. Approximately 200 North American airports already allow ride-hailing, including Canadian airports like Ottawa, Montreal, Edmonton and Calgary. Lyft Canada’s managing director issued a statement saying the company is “thrilled” to be able to operate at the airport. Passen- gers “can count on a convenient and affordable Lyft ride to and from the airport,” said Lyft’, Aaron Zifkin in an email statement. Toronto’s Pearson International Airport didn’t say how long the pilot will last, but says it will monitor how the changes affect transportation to and from the facility.
S tarbucks closed about 1,100 Canadian locations for anti-bias training in a bid to make its stores more inclusive after the April arrest of two black men who had been refused permission to use the washroom at a Starbucks in Philadelphia. The four-hour training sessions involve sharing experiences, listening to experts, reflecting on the realities of bias in society and talking about how employees can create public spaces where everyone feels like they belong. “You may think this does not relate to us in Canada, but it does,” Conway said in the video. “The world is changing, and we are not immune to the complexities or biases and neither are our customers or our communities.” They note the company has changed some of its policies, including providing all locations with lists of ways they can access mental health, substance abuse and housing services and a commitment to ongoing edu- cation and development for staff.
They also reference and reinforce the company’s promise to tackle the circumstances that led to the training.
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SPOTLIGHT ON BUSINESS MAGAZINE • JUNE 2018
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