WILLOWBROOK TENANT MANUAL 2016
The golden rule is: “If YOU DID NOT Actually See It… It DID NOT Happen”
1. A theft HAS NOT taken place until the suspect has left the merchant’s premise, without offering payment for goods. 2. Security CANNOT act on a “hearsay” report. 3. All thefts or losses should be reported without delay. 4. If you feel uncomfortable about an individual or group of persons inside or outside your store and wish a Security Officer to stand by your premise “just in case”, call 604.530.2115 or 604.530.4492 and give your store name and then report a “CODE 10”. ALL Security staff are familiar with the meaning of a “CODE 10”. To ensure your own safety please review and be familiar with the following: 1. Keep all rear doors to stores locked at all times. 2. Keep all purses and valuables locked away out of sight. 3. Do not leave belongings or anything of value in your vehicles where they can be seen. 4. Always report to Security any suspicious person(s) seen in hallways or parking lot areas. Administration: 604.530.2115 or Customer Service: 604.530.4492 It is important for merchants to report to Security any suspected shoplifters, bad cheques, stolen credit cards, hold-ups, bomb threats, counterfeit monies, etc. so that Security can alert other merchants and the proper authorities. Security should also be alerted to those people soliciting customers and merchants in the shopping centre and parking lot and those distributing handbills/flyers. Our security staff are in constant radio contact. Simply call the Administration Office at 604.530.2115 and your message will be relayed immediately and privately for action. Keys Security will check all store doors after daily closing. However, if a premise door is left unlocked, you will be required to return to the store to lock-up. Security does NOT have keys to individual stores, storage areas or mail boxes. We require home phone numbers of key holders for emergency purposes. All phone numbers remain confidential. Security is not permitted to enter an unsecured premise unless accompanied by a store employee. 5. Do not give out empty bags to people requesting them. 6. Always make deposits to a bank in pairs or ask for an escort. 7. Ensure all staff know the emergency phone numbers: Emergency: Security Cell: 604.351.1661 Non-Emergency:
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