WILLOWBROOK TENANT MANUAL 2016
Table of Contents Introduction ............................................................................................................................................... 3 The Administration Staff ........................................................................................................................... 3 Marketing................................................................................................................................................... 4 Customer Service Centre ........................................................................................................................ 4 Gift Cards ............................................................................................................................................... 5 Gift Certificates...................................................................................................................................... 5 Gift Wrapping ........................................................................................................................................ 5 Specialty Leasing...................................................................................................................................... 5 Cart Wheels............................................................................................................................................ 5 Temporary Tenant Program................................................................................................................. 6 Maintenance Services ............................................................................................................................. 6 Waste Removal & Recycling .................................................................................................................. 6 Recycling ................................................................................................................................................... 7 Grease Disposal and Inspection ............................................................................................................ 7 Heating and Ventilation .......................................................................................................................... 8 Pest Control ............................................................................................................................................... 8 Rules for Successful Retailing .................................................................................................................. 8 After Hours Access To The Shopping Centre ........................................................................................ 9 Parking ..................................................................................................................................................... 10 Deliveries.................................................................................................................................................. 10 Security..................................................................................................................................................... 11 Keys ....................................................................................................................................................... 12 Hints & Tips ............................................................................................................................................... 13 Cheque Cashing Policies ................................................................................................................... 13 General Information............................................................................................................................... 13 Fire Extinguishers .................................................................................................................................. 13 Washrooms........................................................................................................................................... 13 Paging – P.A. System........................................................................................................................... 13 Food Court Trays.................................................................................................................................. 13 Sidewalk Sale Fire Regulations........................................................................................................... 14 In-Store Promotions ............................................................................................................................. 14 Service Corridors.................................................................................................................................. 14 Back Doors ........................................................................................................................................... 14 Kiddie Rides/Photo Machine Refunds.............................................................................................. 14 Lost & Found ........................................................................................................................................ 14 Staff Parking Plan.................................................................................................................................... 15
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