UMS Case Study: Molde Water and Drainage

By informing the residents about planned outages in this way, Molde municipality benefits from much high- er customer satisfaction and fewer complaints to their customer service; This saves time for everyone, it conserves money for Molde municipality as this method of alerting people is much more cost efficient than the old system and lastly it gives a much better customer service.

relieving them for other tasks. Using our solution, 90% of the affected population is on average notified about an incident. When an unplanned outage occurs, the municipality saves a considerable amount of time alerting the affected populace regarding urgent problems with water. They can initiate the alert in minutes and by having pre-defined text templates created in the solution they quicken the process even further. This is crucial when the outage is severe, for example, when there is an incident related to water being contaminated. In such extreme cases, a quick warning to the population can prevent illness and in severe situations, death. Unplanned outages demand a high need for information for the affected popula- tion. Address based alerting enables the

customer, in this case Molde munici- pality, to inform in a precise and timely manner and grants citizens critical in- formation in times of crisis. This saves time for everyone, it conserves money for Molde municipality as this method of alerting people is much more cost efficient than the old system and lastly it gives a much better customer ser- vice. The system also gives an option to send updates about the situation when required.

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Unified Messaging Systems AS • www.umsalert.com Innspurten 15, 0663 OSLO • Pb. 6301, Etterstad, 0604 OSLO, Norway

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