CUSTOMER SERVICE Profile The Customer Service division within the Recreation Department is responsible for a variety of customer service, clerical, administrative and technical functions relating to registration, membership sales, facility rentals (including Free Speech activities), Commercial Use License requests, fee assistance applications, customer communication, parking permit sales, and service desk operations. The division currently manages service desk operations at the Fort Hill Activity Center, the Alfred Rubin Riverwalk Community Center (ARRCC) and the Knoch Knolls Nature Center (KKNC). Additionally, the Customer Service division works cooperatively with several external groups. This includes Western DuPage Special Recreation
Association (WDSRA) to schedule inclusion aides for special needs participants within the District’s programs, and serving as the lead contact with School Districts 203 and 204 for the scheduling of activities held within the cooperative school buildings. The Customer Service division also works closely with several internal departments, providing support to the Recreation Department by updating and editing programming information, assisting the Marketing Department at community events, and teaming up with the Parks Divisions and Park Police to schedule events and rentals. Parking permit revenue has increased slightly over the past year, up approximately $1,500 compared to budget. Due to an increase in
parking opportunities at school and other private establishments, this budget line item is expected to remain steady in 2026. The Customer Service Division is projected to end 2025 with a deficit of $763,400, as wages for staff comprise the majority of the expenses budgeted for the division. Regular and Regular OT wages are below budget due to vacancies in the department. Short-term wages are projected to be slightly below budget due to vacancies and turnover. The deficit for the division reflects an increase of 10% or $38,100 in 2026. This increase is based on wage increases for full-time and part-time staff, furniture replacement, investment in training for staff, increased costs of uniforms/supplies and mileage reimbursement.
2026 VS. 2025 BUDGET
%
%
BUDGET 2026 2026 VS. 2025 PROJ
CUSTOMER SERVICE FINAL 2023
FINAL 2024 BUDGET 2025 PROJECTIONS 2025
REVENUE Rental Income Miscellaneous Total Revenue
$2,225 33,149 35,374
$2,175 49,245 51,420
$2,000 48,940 50,940
$2,700 51,422 54,122
$2,600 54,955 57,555
($100) 3,533 3,433
-4%
$600 6,015 6,615
30% 12% 13%
7% 6%
EXPENSES Wages & Benefits
760,903
779,460
844,307
812,635
890,159
77,524
10%
45,852
5% 0% 17%
Supplies
696 100
-
1,000
1,000 1,050 2800
1,000 1,350 1500
-
0%
-
Contractual Services
518
1,157
300
29%
193
Capital
-
-
2,800
(1,300) 76,524
100%
(1,300) 44,745
100%
Total Expenditures Surplus/(Deficit)
761,699
779,978
849,264
817,485
894,009
9%
5% 5%
($726,325)
($728,558)
($798,324)
($763,363)
($836,454)
($73,091)
10%
($38,130)
2026 BUDGET 62
napervilleparks.org
Made with FlippingBook Digital Proposal Creator