SHIPPING INFORMATION • Shipping and handling charges are added to all orders unless the order exceeds $200. Orders that exceed $200 qualify for free ground shipping • Most shipments in 48 contiguous states are made via UPS, FedEx, or USPS Priority Mail • Next day, 2-day, 3-day select and Saturday shipping available for an additional charge • Normal item lead times apply • Call for pricing and carrier on overseas shipping • Most In Stock items are shipped within 1-2 business days of order approval and should arrive 2 to 6 business days later • Custom-made and special design items will be shipped after they are manufactured • Information about International Shipping can be found at superiorcheer.com/Terms HARASSMENT POLICY Superior Cheer takes all claims of harassment, whether online or on the phone, very seriously. This includes but is not limited to bullying, verbal harassment, physical threats, or stalking. If Superior Cheer feels that this policy has been violated, we reserve the right to refuse service to anyone who displays aggressive, inappropriate, or unacceptable behavior. For our complete rules of conduct policy, please visit superiorcheer.com/Terms.
RETURNS Superior Cheer offers a 30-day Return policy on stock items. Before items are returned, you must first obtain a Return Authorization Number from our Superior Cheer Customer Care Department by calling 1.800.776.1194 or email at wecare@superiorcheer.com. Superior Cheer cannot accept returns unless a Return Authorization Number has been issued. All packages returned without a Return Authorization Number will be refused. Merchandise is non-returnable after 30 days from the date of the invoice. Any goods not returned in this period will result in the buyer keeping the goods and being responsible for all charges. The customer is responsible for return shipping on returns. NO EXCHANGES. Shipping charges are not refundable unless the merchandise is found to be defective by the manufacturer, or if an incorrect shipment is the result of a Superior Cheer error. All returned items must be unworn, in NEW RESALABLE condition, and in their original packaging. Shoe boxes must not be written on. There is a $10 fee per box for shoe boxes that are returned damaged, have postage or tape affixed, or have been written on. If items appear to have been worn, they will be returned to you and you will be responsible for the cost of return shipping. Please allow approximately 2 weeks to process your return. Special design or custom-made items cannot be returned. Custom items include but are not limited to custom garments, custom warm-ups, any garments or items with screen print, embroidery, monogramming, custom poms, and megaphones. Briefs, bodysuits, and hair accessories cannot be returned due to health reasons. Items worn or soiled cannot be returned. CORRECTIONS Please open all boxes immediately. If there is a discrepancy with your order, you must report it to our office within 30 days of delivery. If you do not report discrepancies to our office in a timely manner, additional shipping charges may apply to upgrade the shipping on the replacement or correction of your order. In the event of missing items, duplicate shipments, incorrect sizes or color, lost shipments, or product design defects, please contact the Superior Cheer Customer Care Department at 1.800.776.1194 or email wecare@superiorcheer.com. SHIPPING DAMAGE At Superior Cheer, we take great care in packaging and shipping your merchandise. Occasionally, a shipment will become damaged in transit. If your shipment arrives damaged, please take the following steps: 1. Notify the shipping carrier of damage to the package. 2. Open all packages immediately. 3. Save all shipping material. 4. Notify Superior Cheer’s Customer Care Department within 30 business days for replacement or repair of your damaged item (subject to other terms of this policy). Call Toll-Free at 1.800.776.1194. LIMITED WARRANTY All items purchased from Superior Cheer, a division of Pearison Inc., are warranted for a period of one (1) year from the date of purchase to be free from manufacturing defects. Superior Cheer will, at its sole option, repair or replace defective goods or refund the purchase price. These rights are in addition to any warranty provided by a third-party manufacturer. To exercise your rights under this warranty, contact our Customer Care Department for a Return Authorization Number. You are responsible for return shipping.
OVERPAYMENTS Your payment must be for the exact amount due. All overpayments are subject to a $10.00 fee which covers the processing of the refund check. CUSTOM ITEMS Production on custom items will not begin until the complete order, including style, color, sizing, and payment information is received. Cancellations for special design or custom made items can only be accepted before the order is placed into production. COLLECTION Checks returned to Superior Cheer due to insufficient funds will be charged $50.00. All invoices with an outstanding balance on accounts for more than 30 days are subject to a 2% per month delinquency fee (24% annually). Delinquency fees will be added to statements monthly. In the event that action is required on the part of Superior Cheer to collect the amount owed, the buyer shall pay Superior Cheer all costs of collection including reasonable attorney fees. ADDITIONS TO PREVIOUS UNIFORM ORDERS Superior Cheer will gladly manufacture additional uniforms to match the style of uniforms purchased in a previous order. Additional uniforms will be priced according to the quantity purchased. Additional uniforms will be considered a new order and appropriate manufacturing time and shipping will apply. Uniforms cannot be added or cancelled in an existing custom order once the order has been placed into production. You may be asked to provide a uniform from your previous order to ensure correct duplication. If so, please send to us promptly to prevent any delays in production of your order. COLOR MATCHING Superior Cheer strives to maintain standard colors with all our merchandise. However, it is scientifically impossible to achieve a perfect color match from one dye lot to another. A slight shade or dye lot difference may be noticeable between orders, different fabrics, and under different lighting. For free fabric swatches, contact Superior Cheer’s Sales Team at 1.800.776.1194. Please be specific when requesting the shade of color you desire (ex: Kelly Green, instead of Green). Superior Cheer is not responsible for incorrect color matches. MANUFACTURING SCHEDULE The manufacturing schedule for poms, banners, and custom decorated items can be viewed at superiorcheer.com. Please contact the Superior Cheer Sales Team for the current uniform schedule. Manufacturing schedules posted provide an estimated time of manufacturing. Orders will not begin manufacturing until the complete order, including style, size, and payment information, is received. Superior Cheer is not liable for any delay or failure due to conditions beyond our control, which include but are not limited to delivery delays, weather, strikes, raw material availability, and other unavoidable circumstances. Occasionally, a question about your order may require us to contact you. Should this occur, your order will be placed on hold until we are able to contact you and resolve the issue. We will make every attempt to reach you regarding the issue. Please respond to all correspondence promptly to prevent any further delay in your order. RISK OF LOSS The risk of loss and title for all items purchased from Superior Cheer pass to you upon our delivery to the customer.
SHIPPING AND HANDLING CHART * ORDER TOTAL STANDARD SERVICE Up to $99.99 $9.95 $100 – $199.99 $15.95 > $200.00 FREE!
Free Shipping with Superior Cheer. Free shipping is valid on all orders of $200 or more. Superior Cheer reserves the right to determine the most cost-effective method of shipping. Free Shipping may not be combined with any other offers, applied to past purchases and is not valid outside of the continental United States.
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