REWARD
support our black colleagues with dedicated wellbeing resources. We host local listening events, creating a platform for open dialogue on critical issues such as unconscious bias, the ethnicity pay gap and the importance of role models and representation. We’re proud that 85% of our workforce feels confident that BDO is a place where individuals from all backgrounds can succeed and thrive. By embracing different perspectives, we enhance decision making and problem solving, leading to more innovative solutions. A diverse payroll team can better understand and address the varied needs of employees, ensuring fair and equitable treatment. This approach not only boosts morale but also strengthens trust and loyalty among staff. Moreover, it reflects positively on the organisation’s reputation, attracting top talent and clients who value inclusivity.
As a function, it’s important we recognise the importance of agility in today’s work culture. The challenge for the payroll function lies in balancing agile and flexible working frameworks with the complex data security considerations we’re subject to, while also maintaining team culture through in-person connections.
stress, allowing staff to balance work with personal commitments more easily.
Practical and supportive benefits frameworks A rich and rewarding benefits structure is vital for attracting and retaining top talent. A supportive benefits framework fosters a positive work environment, boosting morale and productivity, which, in turn, strengthens loyalty and commitment. At BDO, we believe investing in our people through a well-structured benefits framework is crucial for delivering exceptional client service. Our benefits package is tailored to meet diverse needs, categorised under:
Commitment to improving mental health
We’ve known for a long time that supporting mental health leads to
increased morale and higher productivity. It shows employees they’re valued and cared for, fostering loyalty and commitment. At BDO, we believe prioritising mental health in the payroll function is key to delivering exceptional client service. By ensuring our team is mentally healthy, we create a foundation for success which benefits both our employees and our clients. We partner with Mind, the mental health charity, to create a supportive environment. With almost 100 trained mental health first aiders, we actively promote mental health awareness and seek employee input on wellbeing initiatives. “Both individuals and teams thrive when they feel like they can be their authentic selves, and it’s crucial that this is extended to the workplace” As a profession, we can start by fostering open communication, encouraging team members to share their thoughts and concerns without fear of judgment. Regular check-ins can help identify any issues early and provide the necessary support. Offering access to mental health resources, such as counselling services or stress management workshops can equip employees with tools to manage their mental wellbeing effectively. Flexible working arrangements can also alleviate
l wellbeing l protection
l money l lifestyle. We offer private medical cover, life assurance, pension schemes and lifestyle options like additional holiday purchases. Our employee assistance programme provides round-the-clock support, while the DigiCare+ app offers 24/7 access to health services. Organisations can develop bespoke benefits packages which reflect their employees’ needs, ensuring comprehensive support. Start by assessing the needs and preferences of your team through surveys or feedback sessions. This helps tailor benefits to suit diverse lifestyles and priorities. Consider offering flexible working arrangements, health and wellness programmes and financial planning resources. These benefits not only support employees’ personal and professional growth but also enhance their overall wellbeing. Benefits should be inclusive and provide support for a wide range of real- world challenges and milestones our people encounter. They shouldn’t shy away from topics or circumstances which feel difficult or uncomfortable to address. Clear communication is key. Ensure your team understands the full range of benefits available to them and how to access them. Regular updates and reminders can keep everyone informed and engaged. It’s also important to review and adapt the benefits framework regularly to meet changing needs and industry standards. n
Balancing work and life Supporting work-life balance in the
payroll function is crucial for employee wellbeing and maintaining a healthy and productive team. Offering flexible working hours, enabling staff to manage their time effectively around personal commitments and creating ample time and space for our team to balance their work with study commitments are all ways we can support payroll professionals. Encouraging remote work options can also help reduce commuting stress and provide a more comfortable work environment. Regular check-ins and open communication ensure team members feel supported and can voice any concerns. Providing access to wellness programmes and resources further promotes a balanced lifestyle. At BDO, we recognise that a happy and well-rested team is key to delivering exceptional client service. Our ‘Workable’ framework, launched firm-wide in 2022, allows payroll professionals to tailor their work environment and schedule, optimising effectiveness and enabling balance with life commitments. This flexibility is a social contract which acknowledges the unique strengths each team member brings. At the same time, we know that a connected team is a successful one. All our payroll teams have regular in-person contact hours through team meetings and huddles.
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| Professional in Payroll, Pensions and Reward |
Issue 110 | May 2025
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