BOOKING CONDITIONS
BOOKING FORM Please contact our Events Team for availability and individual requirements before completing 01483 30 30 30 events@mandolay.com
A non-refundable deposit of £10.00 per person is required when booking an all-inclusive Drink & Dinner, Shared Festive Party and Christmas Gala. The remaining balance must be paid at least 4 weeks before the event; final numbers must be given at this stage. You can add to your booking, but this will depend on the hotel’s availability. Please note that additional tickets cannot be guaranteed until the deposit or payment has been received. The Hotel cannot take responsibility for chasing late payments and whilst every e ort will be made to contact organisers it may be assumed that the booking has been cancelled. Deposits are not refundable or transferable. The Hotel reserves the right to change the programme or menu at any time without prior notice. All information is correct at the time of going to print. The hotel cannot take responsibility for chasing late payments, and while every e ort will be made to contact organisers it may be assumed that the booking has been cancelled. It is important to note that the responsibility for arranging payments in a timely manner is the responsibility of the organiser. CANCELLATIONS For cancellations made 4 weeks or more before the event a full refund will be given less the £10.00 per person deposit paid. No refund will be given for cancellations within 4 weeks of the event. You can add to your booking at any time (subject to availability), but if you need to reduce numbers, cancellation will fall within the terms highlighted in the booking conditions and your deposit cannot be transferred to cover food, drinks, accommodation or any other services o ered at the Hotel. SEATING Every e ort will be made to accommodate specific seating requests, but guarantees are not possible. The hotel o ers Round Tables up to 10 people or Long Tables up to 15 people. Minimum table seating of 2 people can be o ered. ENTERTAINMENT AND BAR TIMINGS Timings Arrival, seating and bu et times are fixed, so please ensure you arrive in good time so as not to inconvenience other guests. Also please see specific itineraries for appropriate timings. Monday to Saturday Bar and Music to 1:00am. The Hotel reserves the right to alter these times at their discretion.
FORCE MAJEURE Christmas and New Year packages must be prepaid in advance and are non-refundable at the time of booking unless HM Government advice is given where the event or hotel cannot accommodate the booking. If an unexpected event (act of God, global pandemic or HM Government restrictions) causes the Hotel to be unable to o er all services booked, you will receive a full refund. A partial refund may be o ered if the hotel can only o er limited services due to HM Government guidelines. You will also be o ered a date change where possible if required. If you need to cancel the event, for personal or other reasons standard cancellation terms will apply as per your Christmas contract. All deposits are non-refundable. PERSONAL PROPERTY The Hotel shall not be liable for the loss of or any damage to the property of the customer or any guest su ered or incurred whilst on the Hotels premises, save insofar as the same may have been caused by the default of the Hotel, its servant or agents. In particular, it is to be noted that the cloakroom areas provided for the customers and guests are not under the constant supervision of the Hotel and that any property deposited therein is left there at the sole risk of the owners. SECURITY AND FILMING Mandolay reserves the right to film events for marketing purposes, with full regard to due diligence. Mandolay sta and management are experienced in all matters of event management and control. Additional security can be provided, at an agreed cost.
PLEASE COMPLETE THE FOLLOWING DETAILS FOR YOUR GROUP. YOUR SIGNATURE DENOTES YOUR AGREEMENT WITH OUR BOOKING CONDITIONS . THIS FORM MUST BE RETURNED NO LATER THAN 4 WEEKS PRIOR TO YOUR EVENT DATE .
NAME OF GROUP
POINT OF CONTACT FOR BOOKING
TELEPHONE
NUMBER IN PARTY
EVENT DATE FESTIVE SHARED PARTY (BUFFET) Dietary requirements required 4 weeks prior
EVENT DATE ALL INCLUSIVE DINNER & DRINKS PARTY (BUFFET) Dietary requirements required 4 weeks prior
EVENT DATE CHRISTMAS GALA (PLATED) Menu selections and dietary requirements required 4 weeks prior
SMOKING AND VAPING It is against the law to smoke in a public building.
EVENT DATE FESTIVE LUNCH (PLATED) Dietary requirements required 4 weeks prior
DAMAGE The customer shall be liable for any damage caused to the Hotel, or any furnishings, utensils or equipment therein by the negligent or willful act or fault of the customer or any guest or employee of his and shall pay to the Hotel on demand the amount required to make good or remedy such damage, including compensation for loss of business whilst such damage is being repaired. PRIVACY POLICY The Mandolay Hotel takes the confidentiality and protection of your data very seriously, for a full version of our Privacy Policy please visit our website mandolay.com HOTEL TERMS AND CONDITIONS General Terms and Conditions can be found on our website. Please visit mandolay.com
DRINKS PACKAGES QUANTITIES
BUBBLES
PERONI
OPTIONAL DRINKS
PREMIUM DRINK TOKENS
WINE AND BUBBLES
MIXER
DRINK TOKENS
I understand that it is my responsibility to ensure full payment is sent to Mandolay Hotel no later than 4 weeks prior to the event . I agree with the terms and conditions :
SIGNED
DATE
ORGANISER’S NAME (PRINT)
PLEASE NOTE! Bookings are not confirmed until deposits have been received Payment by Bank Transfer Mandolay Hotel Account Number 06422063 Sort Code 18-00-02 Ref Group Booking Name | Contact Name Payment by Card Please contact Sales and Events on 01483 30 30 30 option 3 or email events@guildford.com to receive a payment link
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