Hays Travel Homeworking Brochure 2023

Cruising is back with Hays Travel!

Homeworker Travel Agent opportunities with the UK’s largest independent travel agent SMILE... NOBODY OFFERS YOU MORE

HOMEWORKING

PARTNERSHIP PROFIT AND PEOPLE

How Hays Travel started In 1980, with no industry experience and only a desk at the back of his mum’s children’s wear shop in Seaham, County Durham; John Hays got his travel business off the ground. Some 40 years later, Hays Travel is now the UK’s largest independent travel agent and recognised as a Sunday Times’ 100 Best Companies to work for in the UK. How the Hays Travel Homeworking Division works John strongly believed that from equally humble beginnings many other successful businesses can be built. With this in mind, the Homeworking Division was formed in 1997. It was designed to help experienced travel professionals have the support of a large travel industry organisation to help support drive their business forward. In addition, the business identified the desire for non-travel professionals to pursue a new career, a change of direction from their everyday lives and move into the Travel Industry. Our Academy – New to Travel product was born, and this model supports the Non Travel professionals with an entry into the Travel sector with full Training and ongoing support with all the tools you need to drive the business forward. A key ingredient to the Homeworking Division success is our passion for travel and people; as an independent travel agent with over 40 years of experience, we have real

insight into the business. With a dedicated Operations and Business Development team, we can offer a personal service tailored just to you. Alongside this support, our Head office team in Social media are on hand to offer Training and guidance on how to drive sales through your Social channels. As a Hays Homeworker, you will enjoy leading tour operator and supplier commissions with coaching and support to ensure you grow and develop a successful Travel Business.

Working with our Homeworking Division is all about Partnership, Profit and People!

Dame Irene Hays Managing director

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We’re building on a successful past...

1980

1984

1990 First Hays Travel call centre opens

1997 The company diversifies into homeworking

2007 Hays Travel Group hits £300 million turnover

John Hays opens first branch of Hays Travel at the back of his mum’s children’s wear shop in Seaham, Co Durham

Third shop opens in Washington, Tyne and Wear

Hays Travel recognised as one of the Sunday Times 100 Best Companies to Work For in the UK 2006

Hays Travel opens second shop in Sunderland, where the company has its headquarters today 1982

Expansion reaches seven shops in the North East 1987

Hays Travel Independence Group is formed 1995

2013

2016 Sunday Times 100 Best Companies to Work For again!

2018

2021

Acquisition of Bath Travel, the South of England’s largest independent travel agency

Turnover hits £1 billion

Recruits an additional 100 agents for our growing Tour Operation

Just Go becomes a Hays Travel franchise 2014

Acquisition of the Thomas Cook retail estate 2019

Turnover hits the £500 million mark 2012

Turnover reaches £850 million 2017

...and you could be part of our future.

WHY YOU SHOULD JOIN US...

Membership benefits: • ABTA and ATOL bonding • Excellent commercial terms with Tour Operators/suppliers • Expertise and support from ABTA’s largest Independently-owned agency • Competitive Commission Earning Potential • Award winning Induction Training and ongoing Learning & Development opportunities • Support from a Mentor and Business Development Coach • Support from our Head Office Operations Team • Access to our ATOL protected Hays Tour Operator • Educational Opportunities • Travel partner discounts / rates on own holiday bookings • Access to The Hub – our dedicated Intranet site • Marketing Suite of Materials and resources to support • Personalised Website (non bookable) • Specialist Social Media Support • Business in a Box – Laptop & Telephony

ABTA and ATOL bonding On joining the Hays Homeworking Division you’ll be issued with a ABTA number, meaning that you’ll receive financial protection and peace of mind for your clients; as well as the added credibility of being part of the UK’s most recognised and respected travel associations. We are responsible for the bonding and membership costs, so you don’t have to worry. However, we’ll expect you to adhere to the ABTA code of conduct at all times.

State-of-the-art selling systems Our systems really are a one-stop shop for all your selling needs; whether you act as a retail agent or whether you’re a tour operator, they can offer you the following: • Access to all major supplier partners • Excellent scheduled fares from all major airlines • Access to low-cost carriers • Dedicated cruise search with a fantastic range of products • Wide range of ancillary products • Documentation function which allows you to comply fully with ATOL regulations • Preferential rates on tools that can create personalised documentation for your clients, which can be instantly emailed or printed

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COMPETITIVE COMMERCIAL TERMS

Good quality travel insurance with low nett rates Our travel insurance is provided by a market- leading supplier at extremely competitive rates, whilst fully compliant with the FCA. More time to Sell and less time spent on admin We like to make sure we’re supporting you in developing your business and increasing sales. One way of doing this is to provide smooth, efficient, and automated administration. Our supplier payments team pay and reconcile all payments to tour operators and insurance providers on your behalf; allowing you to maintain a high level of service for your clients. You take responsibility for the client’s administration; such as sending tickets and confirmations and ensuring payments are made on time. Our selling systems platform houses all client administration facilities.

Excellent commercial terms with tour operators As an independent organisation; we trade with industry-bonded tour operators large and small, across the whole spectrum; including Short haul, Long Haul, Cruise, UK , Ski, and more. We also offer access to our in house ATOL protected Hays Tour Operator and exclusive hotel and transfer rates via our own Hays subsidiaries – Hays Beds and Hays Transfers. Being part of the Hays Homeworking Division you will benefit from the Hays buying power, as the UK’s largest independent travel agent.

Our commercial department negotiates to secure the best and most competitive commercial terms with all our suppliers. We enjoy preferred agent status with package tour operators, flight-only operators, accommodation-only suppliers, cruise lines, and ancillary product suppliers. There are also fantastic extra-earning opportunities. Staff incentives, special promotional activity, and tactical offers are communicated immediately and effectively via the Independence Group Hub.

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RUN BY TRAVEL PEOPLE FOR TRAVEL PEOPLE

Bespoke training We provide a full training induction for every member joining hays Homeworking. Your training plan will be bespoke to the Homeworking model selected and will be Virtual from the comfort of your own home. You will leave feeling confident about all of our systems and procedures, and there will always be support following your Induction training should you have any further queries or questions. During training, you’ll really get to grips with the search and book systems, the Tour Operators and Suppliers we use along with operational procedures and how to’s and meeting key departments and individuals you will be working with.

Head Office Operations We have a centralised operations team based in our Sunderland head office. The team are just a phone call, live chat or email away and they’ll do everything they can to help with your questions or queries. Whether you are a new or existing member; the team are dedicated to supporting you and building excellent relationships with all of our members. Finance & Commission Payments Our finance team provide support on any financial queries you may have; this could be anything from transactions to commissions. You have access to a number of reporting systems to view your sales and commissions daily.

Business Development Our Business Development Coaches all have extensive travel backgrounds in a number of different roles, many whom have worked for Hays for many years. We believe that there is nothing better than the personal touch; so they will be on hand to guide you through your journey as a Hays Homeworker every step of the way. They will understand what business development you require to get the most out of your business, and will tailor this to your unique needs.

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CONTINUE TO CREATE UNIQUE PACKAGES WITH COMPLETE PEACE OF MIND

Access to Hays Travel Tour Operating (HTOL) As a Hays Homeworker you will have access to Hays Tour Operating (HTOL). HTOL is Hays Travel’s very own tour operator, allowing you to create unique package holidays for your clients with total peace of mind. Travel elements are bookable in infinite combinations to allow you to create trips that are truly special for your customers. All bookings are fully ATOL protected and come with 24-hour support for your customers. HTOL offers your business: • Short-haul destinations and city breaks • Long-haul destinations • Cruises with fly-cruise options • Fully bookable website with the best available fly-cruise functionality • Access to scheduled and low-cost flights • Net fares and exclusive deals with the largest cruise lines • Full deposit of just £150 per person, with the option to offer £49pp with our direct debit function

What makes HTOL different? • We pay an extremely competitive commission on ALL items. • You can keep your independence knowing the financial and operational difficulties associated with the Package Travel Directive (PTD) are taken care of by us • Expert reservations and support teams available to agents who understand your business

What else can I expect from HTOL? • Staff incentives • Educational opportunities • Dedicated product team who will source deals based on your customer criteria. • Individual consultation for marketing funds and override earning opportunities

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HAYS HOMEWORKING FOR EXPERIENCED TRAVEL PROFESSIONALS

If you have at least 2 years experience working in a UK Travel Agency, that is within the last 5 years, and are looking for a new home, or want to start your own business, Hays Travel can provide Industry leading Commission levels and Training to support you build your own business. • One week Induction Training • Competitive Commission Earning Potential • Support from a Business Development Coach • Access to our ATOL protected Hays Tour Operator • Educational opportunities • Travel partner discounts / rates on own holiday bookings • Access to The Hub - our dedicated Intranet site • Reduced cost CLIA Membership – The Worlds largest Cruise Industry Trade association • Preferential Rates with Travel CRM Software

Build you own business by working with your family, friends and local businesses as well engaging with your local and social network communities.

We will help you build your business and increase your database by providing free quality sales leads by telephone, email and Live Chat.

✓ Your Business, Your Time – Total Flexibility ✓ Progression Planning - Tailored support to ensure your business grows and succeeds ✓ Marketing Materials, Personalised Website and Specialist Social Media Support ✓ Business in a box – Laptop and Telephony Included

✓ Provided with unlimited quality sales leads to help grow your database ✓ Admin Support – Allowing you to focus on selling holidays and building your database ✓ Progression Planning – Tailored support to ensure your business grows and succeeds ✓ Marketing Materials, Personalised Website and Specialist Social Media Support ✓ Business in a box – Laptop and Telephony Included

£295 + VAT plus a Monthly Managment fee applies

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HAYS HOMEWORKING FOR NEW TO TRAVEL - ACADEMY

If you have no previous travel experience but have a passion for sales and travel and want to take the first steps into setting up your own business, or have been out of travel 10 years or more we have two fabulous Academy Models for you to choose from

and support you get your business off the ground.

Build your own business by working with your family, friends and local businesses as well as engaging with your local and social network communities.

Join our Academy Leads Supported and we will provide you with Quality Leads for you to work, and convert into bookings. This gives you the opportunity to build up your knowledge and experience and have enquiries at your fingertips to get started. ✓ Three weeks Virtual Induction Training ✓ 12 month training programme delivered by our award winning training team, Suppliers & Business Development Coaches ✓ Free Quality sales Leads by telephone, email or Live Chat ✓ Admin Assist and Holiday Customer Services Cover

• Competitive Commission Earning Potential • Support from a Business Development Coach • Access to our ATOL protected Hays Tour Operator • Educational opportunities • Travel partner Discounts/ rates on own holiday bookings • Access to The Hub – our dedicated Intranet site • Reduced cost CLIA Membership – The Worlds largest Cruise Industry Trade association • Travel CRM Software included free for first 12 months of trading with preferential rates thereafter • Your Business, Your time – Total Flexibility

✓ Two weeks Virtual Induction Training ✓ 12 month training programme delivered by our award winning training team, Suppliers & Business Development Coaches ✓ Admin Assist and Holiday Customer Services Cover ✓ Business in a box – Laptop and Telephony

£8,000 + VAT Payment Plans Available

No Monthly Management fee for first 12 months of trading

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FREQUENTLY ASKED QUESTIONS

Do I need to have a Travel background?

Do you offer payment plans for the Academy New to Travel offering? Yes we can offer payment plans up to 24 months – meaning the membership would cost £400 incl VAT for 24 months. How long does Training take? Our Experienced Travel professional Induction training is one week. Our Academy New to Travel Induction is two weeks and our Academy New to Travel, Leads Supported model is three weeks. What is the benefit of joining Hays Travel Homeworking Division? Hays Travel is the largest travel agent in the UK and therefore you will benefit from the buying power we have and lucrative commercial deals. You will also benefit from the brand equity throughout the UK and much more. We will be able to help you all the way, so with your commitment and the Hays Travel Homeworking models, everything is in place for a successful future.

will have a dedicated homeworking support team as well a business development team who are on hand to answer queries and give you advice on how to market your business. Is there any out-of-hours support? Absolutely, many of our departments are open well into the evening and on weekends; we are on hand to help and support you. What happens when I go on holiday? We have a customer service team who can help with bookings and queries on existing bookings whilst you are away. How much can I earn? That is entirely up to you, the more you put in the more you get out. The earning potential is unlimited. Our top salespeople all say that they make more now, than they ever could working in a branch/call centre. Several of our homeworkers’ profit was over £100k last year, of which they receive 60%. Are there monthly management fees? The Academy New to Travel Models have no monthly management fee for the first 12 months. The fee will then be £55 per month. The Experienced Travel Professional PTC Models, the management fee is £55 per month.

Our Experienced Travel Professional model is for those that have at least 2 years UK Travel Agency Experience that has been within the last 5 years. However our New to Travel Academy is for those that have no Travel experience at all or have been out of the Industry for some time. Can I choose my own hours? You choose the hours that you work, our self-employed packages are completely flexible. It’s your business, so the more hours you put in, the more you get out. Is there a minimum sales value? There are no sales values put in place for you. What you achieve is simply down to you and how much hard work you put in. How long will it take to be up and running? Once we receive your signed consultancy agreement, we can have you up and running in four to six weeks. What kind of support will I receive? You are supported by travel industry professionals working in a number of head office departments. In addition to this you

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IF YOU ARE READY TO START YOUR JOURNEY...

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WE CAN’T WAIT FOR YOU TO JOIN OUR FAMILY

Hays Travel Limited Gilbridge House

Keel Square Sunderland Tyne & Wear SR1 3HA

haystravel.co.uk

HOMEWORKING

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www.haystravel.co.uk

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