THE HEIGHTS SMILE Herald
Jason A . Schermer , D . D . S & Noor Almuda l l a l , D .M. D COMPREHENS I VE RESTORAT I VE & ESTHET I C DENT I STRY
WHO HAS MY BACK? THE TEAM I CAN COUNT ON 5825 Lande r b rook Dr i ve , Su i t e 124 , May f i e l d He i gh t s , OH 44124
( 440 ) 483 - 1003
Several years ago, I lent a hand to another dentist and helped out in his office for a few weeks. It’s always an interesting experience to step into a new office and see how other dentists run the show. That office was well put together and the team all got along swimmingly. At one point, my friend said to me, “I can’t believe it took me until now to find a staff I actually enjoy working with. And now I’m getting ready to retire!”
everything a dentist could ask for in a hygienist.
Not to oversell anyone, but they are all bright, intelligent, wonderful people. I’ve never had to worry about whether I made the right choice. When I delegate a task to anyone in the office, I know with absolute certainty it is going to get done right. I have faith in them that if the unexpected arises, they’ll make the right decision. It’s nice to know I don’t have to micromanage and that my patients will be taken care of.
“Not to oversell anyone, but they are all bright, intelligent, wonderful people.”
This team didn’t come together by magic. I learned the hard way why it pays off to put effort into hiring the right people. Basically, it boils down to who asks questions. The big key is, I know what I know, and I know what I don’t know. In order to learn the things I don’t know, I find someone who has the knowledge and learn from them. I ask questions, and I want people who are willing to ask a lot of questions themselves. When I bring someone in, the more questions they ask, the better I feel, because then I know they care about the position and are interested in learning more. You can’t teach someone how to care about their job, their patients, or the
rest of the team. Caring is a trait that needs to already be present. My advice is this: Hire for attitude, because you can train for the skills. Each person has their own role to fill, and the team fits together like pieces of a puzzle. Our hygienists care about our dental assistant who cares about our front desk team. They treat each other like they’re sisters. At the risk of sounding cliche, it’s not just a job; it’s a community. I’m proud to say I work with them, and I hope they feel the same way about me. - Jason A. Schermer
It’s hard to imagine spending most of your career surrounded by a team you don’t care for. I didn’t know this was a problem for other dentists, so I am incredibly lucky to be at a point where I’m happy to see my whole staff. Every day I come to work, I am genuinely happy to be at the office. Dr. Noor and I work with some of the best people I’ve ever met in a dental office. Katlyn and Melanie keep the front desk running smoothly; Lexi is always ready to tackle any task as our dental assistant; and Taylor, Janae, and Lauren are
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