TABLE OF CONTENTS
Introduction………………………………………….………………………………….……………………………….5
MAA’s Culture In Action…..…………………..………………………………….…………………………………...6
Day 1 Funnel Checklist.……….………………………………….……………………………..…………………….7
Agenda for Online Curriculum.……….………………………………….………………………………………….8
Items to Complete within your first 30 days..………………….………………………………….……………..11
Resources and Support………………………………………………………………………………………………12
MAA Software Applications…………………………………………………………………...……………………12
Follow-UP Schedule…………………………………………………………………………………………………..15
Fair Housing Quick Guide…………………………….………………………………….………………................17
Choose Your Words……….………………………………………….………………………………………………20
Common Furniture Dimensions Cheat Sheet..…………………………………………………………………..21
Explanation of the MERLIN Lease Agreement…...………………………………….…………………………..22
MAA Telephone Guide…………………..……………………….…...……………………….……………………28
Blank MAA Shop Report……………...……………………….……………………………………………………. 29
Important Policies…….………………...……………………….…………………………………………………….34
Frequently Used Acronyms………………………………………………………………………………………….35
Property Manager Daily, Weekly, Monthly Checklist…………………………………………………………..36
Next Steps………………………………………………………………………………………………………………39
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