MAACK Management Toolkit
W E L C O M E to MAA! We are excited that you have decided to join MAA as a Property Manager and want to pave the way for your learning and development in this role. What does MAACK Stand for? MAA C areer K ickoff! We cant wait to kick off your career with MAA!
Before starting, be sure to click the link below to download your activity workbook containing your Community Scavenger Hunt.
Click Here to download your Onboarding Workbook
During the MAACK program, you will have the opportunity to gain exposure to a variety of topics, all-important to the successful performance as a Property Manager. You will have the opportunity to build on each of your learnings as each component of managing your property and team is taken to greater depth.
With this Management Toolkit, we encourage you to take notes and write down questions that you have for your Regional Training Specialist (RTS), RVP, or anyone else that can help you develop and add to your knowledge base.
The overarching objective of this training program is to develop in you the necessary skills, knowledge, and behaviors to become an effective contributor with MAA. We strive to build your capabilities and confidence to accelerate your learning and development.
After completing the MAACK program, new Property Managers should:
• Perform in their job role with minimal guidance
• Be seen as a leader amongst the other team members onsite
• Attain targeted proficiency levels and consistency in their performance
• Provide ongoing exceptional customer service for increased resident retention
• Know their resources from systems to support staff
• Know their job responsibilities and expectations in their role along with an understanding of their job performance
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