T here is no doubt that 2020 and the COVID-19 pandemic has brought us many challenges. Directives from our provincial governments, sector regulators and public health units have changed frequently and we have had to quickly evolve our daily operations to accommodate them. We have remained steadfast in our infection prevention and control (IPAC) protocols and have seen solid results from these efforts. There isn’t a part of our business that hasn’t been affected by the COVID-19 pandemic. I have had the humbling experience of seeing our team members work tirelessly through months of heightened precautionary measures. I understand the sacrifices they have made in their households to keep their coworkers and residents safe. I have felt how challenging it can be to remain distant from those we love most to keep them healthy. These unprecedented times tested our ability to support our staff and uphold our commitment to their safety, but I am proud to say that every facet of the company rose to the challenge. We believe it is important to recognize our team members’ commitment to making a difference in the lives of Canadian seniors. In 2020, Seasons was the first in our sector to introduce a pandemic pay increase well before the government-led programs. Along with many other businesses, we also had to virtualize our corporate office teams and the work they do to support the team members in our retirement communities. It required the rapid deployment of technology and steep learning curves for everyone to figure out how to successfully continue their daily operations in a new and remote environment.
Throughout all of this, we have appreciated the patience and cooperation of our residents and their families. We are thankful for the kind words and thoughtful gestures they bestowed upon our team members, some of which can be found in this magazine, on page 40. It meant a great deal to our staff. Our residents are from a generation that can remember times of extreme hardship as a result of the Great Depression, they can recall the fear and uncertainty amidst the second World War. They, themselves, are survivors and we continue to draw inspiration from their resiliency. As we look to 2021, we are more knowledgeable than in the early days of the pandemic, and hopeful about new technologies and vaccines to help us control the spread. In the meantime, we remain committed to the protocols and best practices we have in place today. Our residents’ health and safety are always our greatest priority. Whether it’s you or a loved one considering retirement community living, we know this is an important decision. I encourage you to research your many options and speak with our on-site teams to answer any questions you may have. Thank you for considering Seasons. We take our responsibility to our residents very seriously and would love to welcome you home with us in
the future. Sincerely,
Mike Lavallée Chief Executive Officer
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