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FAQ s
discuss medications utilizing e-MAR, an advanced Electronic Medication Administration Record system. Is there staff on duty at all times? Yes. Seasons Retirement Communities are staffed 24 hours a day, seven days a week. There is always someone available to assist if needed. How does the emergency pendant work? A pendant activates our emergency call system that residents wear as a necklace or on their wrists. They would press the button in an emergency, and our trained staff can respond immediately. When can I move-in? We hope that you make Seasons Retirement Communities your home! The Leasing Manager will walk you through the steps from leaving a deposit to meeting with our Health & Wellness Manager to selecting the move-in date that suits you best. We will do everything we can to make the move-in process as smooth as possible for you. Our team looks forward to welcoming you! Operations are subject to change on a situational basis.
Is there a place to charge my car if I drive an electric vehicle? Yes. While some homes offer electric vehicle chargers, others have yet to be equipped with this technology. The Leasing Manager will be happy to provide you with more information. What happens if a resident’s care needs increase? All Seasons Service Team Leaders and Members are trained to look out for even the subtlest changes in our residents to have proactive, discreet conversations with them about their well-being. A member of our Health & Wellness team will meet with you to discuss your or your loved one’s healthcare needs and review your future options. Can I continue to see my own doctor? Yes, residents are welcome to keep their physicians. For those needing one, some Seasons communities have visiting doctors who can take on new patients. Additionally, we can assist in connecting them with the government telemedicine system, where residents can receive medical consultations over the phone. A pharmacist will also be on-site regularly to
Q uestions are bound to arise when you start to think about retirement living. Here are our responses to some of our most common questions from new prospects and their families: Do you sign a lease? Yes. Our leases are month to month, so if anything changes, residents provide 30 days’ notice. Will my monthly rate increase, and if so, when? On the anniversary of your move-in date, you will receive a rate increase. Rate increases are in keeping with the Residential Tenancies Act. Notice of this increase will be provided to you 90 days in advance. Do you offer short-term stays? Yes, in some of our retirement communities. Our short-term stay program is excellent for recovery after illness or surgery or as a short-term trial stay. We offer fully-furnished suites equipped with telephone and cable television. Meals and care are included in the daily cost. The Leasing Manager at each Seasons community will be happy to provide more information. Do you offer guest suites? While unoccupied suites may be able to accommodate guest stays, we do not have specific suites reserved for guests at this time. Please ask the General Manager about bookings before your guest’s visit. If you feel you have room in your suite, your guests are welcome to stay with you overnight. Do your suites come furnished or unfurnished? Unfurnished. We want residents to feel comfortable: we think it’s best that they be surrounded by familiar furniture that they love or new furniture that suits their style. What appliances can you bring with you? Our retirement home suites allow small appliances with an automatic shut-off. In addition, we have a 24-hour bistro area with complimentary tea, coffee, fresh fruit and baked goods. Are there visiting hours? No, there are no set visiting hours: Seasons is your
home, and residents can entertain guests whenever they like. For the safety of our residents, we lock our front doors after hours. Guests may gain access by ringing the doorbell and speaking to one of our service team members; then, they must sign in and out of our guest registry at the front desk. Do you cater to special diets? Yes, we can accommodate certain medical diets. Our Health & Wellness team is available to discuss and review healthy meal choices. What is the cost for guests to join a resident at mealtime? We welcome all our residents’ guests! Please inquire with the concierge about meal prices and reserve your table. What if I want to cook my own meal? Most of our retirement communities offer three delicious meals each day, served in our lovely dining rooms. We encourage our residents to enjoy meals with others to create a social atmosphere and build friendships. Some of our residences offer a community kitchen space, so residents may prepare a meal or do some baking if they like. It’s fully stocked with all the kitchen cookware needed. Additionally, some of our communities have apartments equipped with full kitchens. Are pets allowed? Is there an additional fee? Yes, all Seasons homes are pet-friendly! We just ask that residents respect their neighbours’ right to quiet enjoyment of their home and that they provide us with an emergency contact number in case they need assistance caring for their pet. There is never an additional charge to bring your pet; however, you will be expected to maintain any costs associated with caring for your pet. Can I bring my car? Is there a fee? Yes, you can bring your car! We charge a monthly fee to reserve a preferred parking spot; otherwise, general parking is free.
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