July 24, 2025
CREEK & CO. MISSION: “TO CURATE UNMATCHED ACCESS TO OUTSTANDING FACILITIES, EXPANSIVE AMENITIES, AND INDUSTRY-LEADING HOSPITALITY.”
We are in the final days of Industry-Leading Hospitality Challenge, which offers you an opportunity to win a $250 gift card! Join the challenge by providing examples of how our team is (or could be) delivering industry- leading hospitality to our members, as outlined in our Mission statement. There are two ways to submit your examples. If you are reading this announcement on your phone, just email your example to bdaley@frenchmanscreek.com, or if you’re reading it on a computer or a printed flyer, just scan the QR Code below and send it using the form that will appear on your phone. Mr. Tucker will review all of the examples submitted, and any that merit being shared more widely will be eligible for the $250 gift card. Please note, however, that you must submit your example by August 8 in order to be eligible, so don’t delay! INDUSTRY LEADING HOSPITALITY EXAMPLES CHALLENGE ENDING SOON
Employees and Leader of the
Employees and Leader of the
The Hub Menu
Survey Page 9
Quarter Criteria Page 4
Quarter Winners Page 5
THE CLUBHOUSE CORNER
The opening of our beautiful new clubhouse is just around the corner, and we want everyone to get excited and ready for this new chapter!
As mentioned in previous issues of the Creek & Co. newsletter, our Food & Beverage facilities are truly outstanding, and we can’t wait for you to see everything they have to offer.
To keep the momentum going, we’ll be sharing new information each week leading up to the opening— including fun facts, updates, and sneak peeks.
Plus, we’ll be launching weekly quizzes with raffle prizes to help everyone stay engaged and informed. Stay tuned—and get ready to celebrate this exciting milestone with us!
Please scan the QR code below and submit your answers. If your answer is correct, your name will be added to our weekly drawing. All weekly winners will also be eligible to participate in a monthly raffle with exciting prizes! Good luck, and thank you for participating! THE CREEK WEEKLY TRIVIA CHALLENGE!
THE CLUBHOUSE CORNER LAST WEEK’S CHALLENGE RECAP Question: Will the Opus restaurant be open year-round? Answer: Yes, it is open year-round.
Congratulations to this week’s raffle winner: Mikayla Crooks - Senior Accountant! Your name has been entered into the monthly raffle for a chance to win even more exciting prizes! Thank you to everyone who participated — keep those answers coming!
EMPLOYEES AND LEADER OF THE QUARTER CRITERIA Purpose To recognize outstanding contributions by Front-
Annual Consideration Quarterly winners become eligible for the Employee or Leader of the Year Award, announced at the annual Holiday Celebration. Leadership Engagement: Leaders must actively participate in the nomination process. Any Leader who does not participate is ineligible to receive a nomination that quarter. Documentation & Transparency All nominations and voting records are maintained in Google Docs. Nomination and selection criteria are communicated to staff throughout the quarterly newsletter.
of-House (FOH), Back-of-House (BOH), and leadership staff at Frenchman’s Creek Beach & Country Club on a quarterly basis—promoting engagement, morale, and adherence to Club values. Recognition also serves as a pipeline for candidacy toward annual awards. Scope Applies to all local employees (FOH, BOH, and Leaders) who meet eligibility requirements and are actively employed at the time of award presentation. Eligibility Criteria Nominees must meet all of the following requirements:
Length of Service: Minimum of six consecutive months of employment at Frenchman’s Creek (local employees only). Time in Position: Held current position for at least six months. Active Employment: Must be employed at the time of the award. Performance: Demonstrates sustained superior performance, innovation, collaboration, and best practices. Must be endorsed by the department director. Attitude: Consistently positive, professional, and cooperative with colleagues, management, and members. Disciplinary Record: No written warnings or disciplinary actions within the past six months.
Recognition & Follow-Up
Winners are announced Club-wide at the end of each quarter via the Creek & Co. newsletter. Recognition includes public acknowledgment during a special brunch hosted by Mr. Tucker, a certificate, trophy, gift card, and eligibility for annual awards. Quarterly winners automatically proceed as nominees for Employee or Leader of the Year. Final selections are made by the Executive Management Team and announced at the Holiday Celebration.
Nomination & Selection Process Timing: Nominations open each quarter via a shared Google Doc. Who Can Nominate: All staff members; limited to one nomination per eligible category per person. Categories: One FOH employee, one BOH employee, one Leader per nominator. Executive Selection: After nominations close, the Executive Management Team reviews and votes for the winner using Google Docs. Winners are those receiving the highest votes in each category.
EMPLOYEES AND LEADER OF THE SECOND QUARTER
Employee of the 2nd Quarter BOH Winner Mecene Novembre - Culinary
Employee of the 2 Quarter Back of House Nominees nd Garfield Sams - Culinary Dorial Darville - Housekeeping Diana Paez - Culinary Pierre Lamarre - Housekeeping Alexa Villalobos - Human Resources Mecene Novembre - Culinary Clint Porter - Engineering
Employee of the 2nd Quarter FOH Winner Nicole St. Angelo - F&B
Employee of the 2 Quarter Front of House nd Nominees
Nicole St. Angelo - F&B Rebecca Laberge - POA Jordan MacCarthy - F&B Catherine Gillot - Fitness Jeremy MacCarthy - F&B Lauren Hickman - F&B
Leader of the 2nd Quarter Winner Nais Lopez - Human Resource
Leader of the 2 Quarter Nominees nd Christianne Heady - Marketing and Communications Carolina Quilici - Food & Beverage Stacy Collins -Golf Enrico Lenz - Culinary Steve Krall - F&B
Pamela Rudd - Realty Andrea Ile - Finance Alex Kempf - Culinary Nais Lopez - Human Resource
W.O.W OF THE QUARTER WINNER Congratulations to Herlan for being the W.O.W Winner of the Second Quarter! Your dedication, exceptional service, and going above and beyond truly demonstrate what it means to be a hospitality professional. Thank you for your outstanding contributions—you inspire us all. Keep shining! W.O.W of the 2nd Quarter Winner Herlan Martinez Agramonte - GCM Operator
Herlan joined Frenchman’s Creek in November 2024 and has already earned three W.O.W.s— two of them in the second quarter alone. He is the W.O.W. Winner of the Second Quarter for consistently going above and beyond, a quality we truly value at Frenchman’s Creek!
LEADING WITH HOSPITALITY In alignment with our vision to provide industry-leading hospitality, this ongoing feature has practical tips and information to help you elevate the member experience, improve service delivery, and empower every team member to embody excellence. Spotlight on the Golf Course Maintenance Team Our Golf Course Maintenance (GCM) team is going above and beyond to create a better experience for both members and employees. From operational upgrades to thoughtful service touches, their efforts are making a real impact. Read below to see how the GCM department is leading with hospitality in every detail of their work.
New Equipment, New Energy! What’s new?
22 new utility vehicles & equipment (worth $1.2M!) Electric tools for quieter, more efficient work A cleaner, organized shop promoting care & efficiency
Fun fact: Members approved a 4-year lease to invest in the team’s success!
Small Touches, Big Impact
Daily wiping of tee signs to keep them sparkling Walk-behind mowers that keep North Course tees looking sharp Morning cleanups of broken tees, trash & debris Question for you: What small touches could you do in your role to make the member experience better?
Training that Makes a Difference
Standardized training for all team members Crew etiquette and attitude focus on the golf course Training videos to reduce interruptions and boost member satisfaction
.
Smarter Operations = Happier Team Using tech for crew scheduling, pesticide tracking & equipment maintenance New equipment creates a safer, quieter, more comfortable workspace
Teamwork & Recognition Staff help each other and keep work areas clean & safe Managers listen to ideas & support needs Weekly management emails highlight wins and upcoming plans
Remember: Recognizing someone for their hard work goes a long way in building stronger teams and boosting morale. Is there someone you’d like to recognize? At Frenchman’s Creek, we recognize those individuals who go above and beyond their normal job duties. W.O.W: It’s a Winning Attitude, Observed Dedication, and Wonderful Smile! Let us know at avillalobos@frenchmanscreek.com!
LEADING WITH HOSPITALITY In support of our commitment to industry-leading hospitality, all managers and supervisors recently participated in a focused leadership training designed to strengthen their management skills and deepen their understanding of the resources available to them. This session provided practical tools to enhance communication, reinforce accountability, and support team development across all departments. By investing in our leaders, we ensure they are well-equipped to inspire excellence, elevate the member experience, and foster a culture where every team member thrives.
THE HUB MENU SURVEY To make sure The Hub offers food that works for YOU, Chef Alex wants to hear directly from YOU. This is your chance to share your preferences, cravings, and ideas—completely anonymously. Don’t be shy! Now’s the time to let us know: Scan the OR Code here to take the anonymous survey (It only takes a few minutes!)
Para asegurarse de que The Hub ofrezca comida que funcione para TI, el Chef Alex quiere escucharte directamente. Esta es tu oportunidad para compartir tus preferencias, antojos e ideas—completamente de forma anónima. ENCUESTA DEL MENÚ DE THE HUB
¡No tengas pena! Es el momento de hacernos saber lo que piensas: Escanea el código QR aquí para completar la encuesta anónima. (¡Solo te tomará unos minutos!)
SONDAJ SOU MENI THE HUB Pou asire The Hub ap ofri manje ki mache pou OU, Chef Alex vle tande dirèkteman nan men OU. Sa a se chans ou pou pataje preferans ou yo, sa ou anvi manje, ak ide ou yo—nèt ale anon ỳ m. Pa fè timid! Koulye a se moman pou fè nou konnen sa ou panse: Eskane kòd QR la isit la pou pran sondaj anon ỳ m lan. (Li pran sèlman kèk minit!)
SAFETY AT FRENCHMAN’S WEEKLY SAFETY TIP
TAKE A SAFETY SELFIE
Want to win $25? If you see a workplace hazard, take a selfie with it and send it to NLopez@frenchmanscreek.com. If your photo is verified and a work order is placed, you will receive $25 as a thank you for helping keep Frenchman’s Creek safe! (Note: Managers are not eligible)
ON PAR WITH OUR PEOPLE EMPLOYEE HANBOOK
Employee Grievance/Open Door Reporting Procedure
Reports of harassment, discrimination and all other employee grievances will be addressed in a fair and equal manner for all employees through the proper chain of command. Every effort is made to maintain and preserve a good working environment and to resolve any issues in the best interest of all parties involved. To maintain employee morale and efficiency, Frenchman’s Creek has established the following grievance and reporting procedure:
1. You should report the problem with your immediate supervisor or the Human Resources Director.
2. If you feel that you will be prejudiced or uncomfortable in reporting or discussing a situation with your supervisor, you may communicate directly with the Human Resources Director. 3. Frenchman’s Creek has an Open-Door policy for every employee who feels he/she has not been treated fairly or who feels their concerns have not been addressed. 4. All complaints of harassment, discrimination or retaliation will be investigated promptly in as an impartial and confidential manner as possible. Employees are required to cooperate in any investigation. You will always have access to the Human Resources Department if you wish to follow-upon a complaint or feel that action has not been taken on your complaint.
ON PAR WITH OUR PEOPLE
“PETS” OF THE WEEK
At Frenchman’s Creek, we recognize those individuals who go above and beyond their normal job duties. W.O.W: It’s a Winning Attitude, Observed Dedication, and Wonderful Smile! W.O.W Winners Get $25! W.O.W PROGRAM
Say hi to Bruno, a playful 6-month-old Belgian Malinois who belongs to Romuald Jean, our new beach attendant—he loves to run and go on long walks!
QUOTE OF THE WEEK Want to feature your pet? Email your pictures to: avillalobos@frenchmanscreek.com.
Jim Collins is a student and teacher of what makes great companies tick, and a Socratic advisor to leaders in the business and social sectors. Having invested more than a quarter century in rigorous research, he has authored or coauthored a series of books that have sold in total more than 10 million copies worldwide. They include Good to Great, the #1 bestseller, which examines why some companies make the leap and others don’t.
Want to choose the next quote? Just send to: avillalobos@frenchmanscreek.com.
WELCOME TO THE TEAM!
FRENCHMANSCREEKFUN
FRENCHMANSCREEKFUN
JULY ANNIVERSARIES & BIRTHDAYS
ANNIVERSARIES
BIRTHDAYS BIRTHDAY - NAME, DEPARTMENT
DAY - NAME, DEPARTMENT, YEARS 1- Carlos Sanchez - Architectural Review Board Coordinator - 1 1- Lucson Mesadieu - Landscaping - 1 9- Aaron Glueck - Communications - 1 13- Nais Lopez - Human Resources Manager - 4 14- Martin Andres-Perez - GCM - 16 14- Prophete Termidor - Landscaping - 16 14- Todd Kitchen - Director of Outside Golf Operations - 16 16- Grant Van Rooyen - Sous Chef - 1 18- Hewen Brown - Operations Manager - 2 22- Cindy Teyssedou - Beach Club Director - 11 23- Amber Thornley - F&B - 1 23- Jennifer Estebanez - Finance - 1 23- Ralph King - Culinary - 1 25- Alyssa Riegel - Director of Communications - 2 25- Robert Barczai - GCM - 2 25- Juan Trigueiro - Landscaping - 2 30- Monica Pardo - Finance - 1
1- Leon Martin - Maintenance Manager 2- Sambulo Hlongwane - Culinary 3- Tiffany Oyugi - Culinary 4- Carlos Sanchez - Architectural Review Board Coordinator 9- Yves Pierre - GCM 10- Linda George - Director Of Adminsitration 10- David Younger - Golf Course Superintendent 11- Latinha Lot - F&B 12- Stacy Collins - Director of Retail 19- Ankur Malik - F&B 20- Nicole St. Angelo - Member Relations 23- Witensky Dominique - GCM 24- Aaron Glueck - Communications 24- Thembelihle Nzimande - F&B 25- Sheila Quatro - Communications 29- Todd Kitchen - Director of Outside Golf Operations 29- Dira Lopez - F&B
JOB OPENINGS
Be sure to read the Daily Club Communications sent to all members! It highlights important information and updates that you should be familiar with:
MEMBER LOOK AHEAD
JULY: 23 - Bourbon and Bones 24 - Year-Rounders Happy Hour
1 - Lobster Night 6 - Golf with the FC Staff 7 - Year-Rounder's Happy Hour 13 - Italy and Vino Night 20 - Tennis with the FC Staff 21 - Year-Rounder's Happy Hour 27 - Tacos and Tequila 29 - Summer Sunset Golf AUGUST :
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16Made with FlippingBook - professional solution for displaying marketing and sales documents online