LEADING WITH HOSPITALITY In alignment with our vision to provide industry-leading hospitality, this ongoing feature has practical tips and information to help you elevate the member experience, improve service delivery, and empower every team member to embody excellence. Spotlight on the Golf Course Maintenance Team Our Golf Course Maintenance (GCM) team is going above and beyond to create a better experience for both members and employees. From operational upgrades to thoughtful service touches, their efforts are making a real impact. Read below to see how the GCM department is leading with hospitality in every detail of their work.
New Equipment, New Energy! What’s new?
22 new utility vehicles & equipment (worth $1.2M!) Electric tools for quieter, more efficient work A cleaner, organized shop promoting care & efficiency
Fun fact: Members approved a 4-year lease to invest in the team’s success!
Small Touches, Big Impact
Daily wiping of tee signs to keep them sparkling Walk-behind mowers that keep North Course tees looking sharp Morning cleanups of broken tees, trash & debris Question for you: What small touches could you do in your role to make the member experience better?
Training that Makes a Difference
Standardized training for all team members Crew etiquette and attitude focus on the golf course Training videos to reduce interruptions and boost member satisfaction
.
Smarter Operations = Happier Team Using tech for crew scheduling, pesticide tracking & equipment maintenance New equipment creates a safer, quieter, more comfortable workspace
Teamwork & Recognition Staff help each other and keep work areas clean & safe Managers listen to ideas & support needs Weekly management emails highlight wins and upcoming plans
Remember: Recognizing someone for their hard work goes a long way in building stronger teams and boosting morale. Is there someone you’d like to recognize? At Frenchman’s Creek, we recognize those individuals who go above and beyond their normal job duties. W.O.W: It’s a Winning Attitude, Observed Dedication, and Wonderful Smile! Let us know at avillalobos@frenchmanscreek.com!
Made with FlippingBook - professional solution for displaying marketing and sales documents online