Percentage of employees who don’t feel valued, sector by sector
This is a more positive picture than in large companies, where just 57% of employees feel valued and 41% say they don’t feel valued. However, it still reveals a significant problem for SMEs, with a large proportion of employees feeling undervalued, many of them seemingly without the knowledge of their employers. “While employees of smaller businesses appear to feel more valued than their counterparts in larger organisations, SMEs can’t afford to be complacent,” explained Anthony Vollmer, Managing Director of Moorepay. “As businesses grow it can become more difficult to stay truly engaged with their employees, and they are under constant threat from competitors of all sizes who are fighting hard for the top talent. Keeping staff satisfied is of paramount importance to smaller businesses, and our study suggests that there are currently far too many unhappy workers to ignore.” Retail and Transport sectors face the greatest challenge with disaffected workers On a sector by sector basis, businesses (of all sizes) in the retail and transportation & distribution industries face the greatest challenge with disaffected employees. In total 44% of employees surveyed in each of these sectors say they don’t feel valued by their employer. This may be linked to the particular economic pressures impacting these sectors, or the relentless demand for customer service which is so fundamental to them. In contrast, businesses in the construction sector have the lowest proportion of employees saying they don’t feel valued (22%).
Industry sector
%
Retail
44%
Transportation & Distribution
44%
Medical & Health Services
39%
Media, Marketing, Advertising, PR & Sales
38%
Hospitality & Leisure
36%
Finance & Accounting
35%
Manufacturing
33%
Legal
32%
IT & Telecoms
31%
Construction
22%
27%
The Value Gap
15%ofSMEsbelieve their workers don’t feel valued 15%
27%ofSMEworkers don’t feel valued by their employer
Whitepaper – The Engaged Employer 12
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