5-16-14

6D — May 16 - 29, 2014 — NJAA CONFERENCE & EXPO — M id A tlantic

Real Estate Journal

www.marejournal.com

NJAA C onference & E xpo

WhyWon’t They Stop YellingAt Me?: The Secrets of Satisfying Your Unsatisfied Residents and Customers Rommel Anacan Does this sound familiar? You’re sitting, peacefully, at your desk when suddenly a resident storms in to the office and says loudly, “I’ve been a good resident, I’ve always paid my rent on time, and I never complain- BUT now I’m really upset about this ...!” Nowwhat do you do? Unfortunately too many people choose words and actions that only make the situation worse! During his multi-family housing career (including being the customer care manager of the Irvine Company Apartment Communities) Rommel Anacan interacted with enough upset residents to last a lifetime! In this presentation he will be sharing the secrets he used to satisfy even his most unsatisfied residents and customers. Education Sessions Tuesday, May 20 th 9:00 am to 10:00 am (continued)

Preventative Maintenance Chad Moulin

Having a comprehensive preventative maintenance program is key for any property. This seminar will teach your staff about all aspects of preventative maintenance. Forms, scheduling, budgeting, life and safety issues and even how to prepare owners / management to spend dollars on unexpected issues. A great preventative maintenance program in the long run will save both time and money.

Contracts of Sale Ronald Ladell, AvalonBay Communities, Inc.

A pragmatic review of the key contractual provisions relevant for all real estate contracts from a letter of intent to closing. The course will combine legal concepts with real world practical situations and provide perspective from both a buyer and seller’s viewpoint.

10:00 am to 11:30 am “LifeWould be Easy If It Weren’t For Other People: The Power of Relationships—Personal and Professional” Keynote Address — Featuring: Connie Podesta Hall A —Atlantic City Convention Center Reality: Difficult people and situations can certainly drive us crazy—at work and home. Imagine what you could accomplish if you understood what makes people do what they do and say what they say. Bottom line: Your ability to communicate, negotiate and mediate effectively and assertively affects not only the quality of your relationships, but your ability to learn. Lead. Sell. Produce. Create. Work as a team. Enjoy life. Stay healthy. Luckily, Connie’s got the answers you need to “decode” the mystery of human behavior so you can handle whatever life throws your way. Solution: With a rare blend of laugh-out-loud humor, engaging personality, and fearless life strategies, Connie has the uncanny ability to get right inside the minds of every type of personality so you can be a WINNER in the relationship game. Get ready to learn more about yourself and others than you ever thought possible. Also be sure to visit Connie on the Expo Floor for her book signing immediately following her presentation. 2:45 pm to 3:45 pm Follow the White-Black-Brown-Yellow Brick Road to Diversity Rebecca Rosario You might look around and realize you’re “not in Kansas anymore”. How do you interact with people who have different cultures, backgrounds, values, dress, language and ideas? Creating an inclusive environment takes knowledge and practice and benefits your workplace and your personal life. Evaluate similarities and differences in critical areas of sales and marketing, resident service and staff

interaction in order to create your Oz environment of peaceful harmony.

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