8D — May 16 - 29, 2014 — NJAA CONFERENCE & EXPO — M id A tlantic
Real Estate Journal
www.marejournal.com
NJAA C onference & E xpo
Education Sessions Tuesday, May 20 th 2:45 am to 3:45 am (continued)
Tipping Point: How to Balance a Raising Rates Strategy, Retention & Strong Leasing in a Competitive Market Amy Kosnowski
In the near future—tough competition will return, new properties will hit the market, demand may sag, retention may decrease and the resident’s push back on higher rent rates will occur. Will you and your teams be ready? Learn the best methods to prepare a strong retention foundation and sharpen your sales skills to compete against the best in any market. Amy will reveal the strategies to gain the desired rates in addition to coming back to master the basics of leasing and customer service.
Maintenance Economics: The Nuts and Bolts of Dollars and Sense Chad Moulin
After this course you will look at spending money in a whole different way and you will also spend less of it. Budgeting, recycling, and cutting down on being wasteful. How many dried up tubes of caulk have you seen? Once you put a dollar amount to it you will be amazed!
Property Management Bruce Gudin, Esq. and Derek Reed, Esq., Ehrlich, Petriello, Gudin & Plaza
Planning ahead to avoid tenancy problems, and the ultimate need to engage in the eviction process begins long before one chooses to enter into a contract to lease a premises. Through the presentation of this program, it is our goal to highlight critical issues faced by landlords and tenants engaged in the business and law of leasing in New Jersey. Topics covered will include rental procedures, fair housing and discrimination, lease agreements and eviction procedure. Wednesday, May 21 ST 8:30 am to 9:50 am Are you REALLY serving your customers or just talking about customer service? We’ll look at how to measure the effectiveness of customer service—what it looks and sounds like—to see where we are today. The days of “The customer is always right” are gone and we’ll look at how to segment your customers, and how to keep the best and replace the rest. We’ll identify the attitudes, policies, and techniques used by the most successful companies and learn how to apply them to our daily operations. Whether you’re a Regional Manager,Community Manager, Leasing or Maintenance Professional or Vendor/ Supplier, you’ll learn how to manage your attitude and deliver customer service that REALLY serves your customers! 10:00 am to 11:00 am This course will focus on the “tricks of the trade” that will raise the level of professionalism for all managers, improve their time management skills and ensure effectiveness to improve profitability. This session will also help you to raise the bar on education, self esteem and self development and will change the midset of the particpants about the lies they have believed that have caused limitations to unlock the truths to propel them to great heights. Bridge the Gap Between the Office & Maintenance Teams to Work Together as One Amy Kosnowski The ideal teamwork scenario is people coming together using their individual skills, ideas and support to achieve a common goal. Why is this shared vision and cooperation so difficult to achieve with the office and maintenance team? Discover solutions to this common onsite challenge along with proven ideas to succeed together. Amy will reveal the importance and secrets of effective communication, mutual respect and role appreciation. Learn how to bridge the most common “gaps” and methods to unify as a team. You will leave this program with the tools to unite and motivate your team with clear steps to succeed. 11:00 am to 12:00 pm Fair Housing — There’s No Place Like Home Rebecca Rosario Lawsuits and Litigants and Legalese…Oh my! Take the fear out of Fair Housing through better understanding. Blow into this session and learn a rainbow of Fair Housing protected classes – and how to act, react, reply and comply regarding this important body of legislation. Follow the yellow brick roadmap to identify possible Fair Housing issues at your community, and stay on track to provide the best housing for all your diverse residents…because There’s No Place Like Home. Education Sessions Wednesday, May 21 ST 10:00 am to 11:00 am (continued) Us vs. Them Mentality: Do Unto Others As THEY Want To Be Done Unto! Breakfast and Keynote Featuring: Doug Chasick Salons B & C – Borgata Hotel Casino & Spa Strategies for Being a Successful and Outstanding Manager Michael Clark, Complete Property Restoration, the Original CPR
The Alchemy of Understanding and Connecting with People Rommel Anacan
There is no way around this simple truth...your success is dependent on your ability to create, cultivate, and maintain effective relationships with people. Yet, it’s also true that sometimes people are difficult to understand, relate to, and communicate with. Relationology is a presentation that will help youmaximize the quality of your relationships with the people in your life, by helping you understand them (and yourself) better. Delivered in a fun, entertaining and thought provoking format, Relationology will encourage you to view your relationships in ways that will benefit you and the people in your life, and also give you the tools necessary to trigger and create the positive results you want!
After-hours Party
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