Duties and Responsibilities Duties will extend to the full range expected of a Manager within The Children’s Trust, including (but not limited to): robust management of an allocated operational budget (with a monthly forecast provided to the Head of Estates) ensuring expenditure represents value for the operational management of the Estates Team, ensuring staff are supported in the delivery of their operational duties, and that appropriate training and development is in place. The following are examples of operational duties required of the role: Helpdesk: • Responsible for the Helpdesk service and CAFM system; • Implementation of Helpdesk systems and processes to support the effective use of CAFM; this includes the redevelopment of the existing system; • Delivery of a full helpdesk service that is customer focused and meets the requirements of The Children’s Trust; • Production of management data with regular reporting to the Head of Estates; • Drive the efficiency and effectiveness of the service, through regular review of operational processes and strong focus on high quality customer service. Compliance and Maintenance: • Ensure compliance standards and legislation are met and maintained, including the application of comprehensive monitoring and evaluation records; • Ensure tasks are prioritised, allocated and completed effectively and efficiently; • Ensure all maintenance works, in-house and contracted, are completed effectively, safely and in accordance with assessed risks and agreed controls; • Delivery of an agreed, comprehensive Maintenance Development Plan; • Implementation of an effective and comprehensive Preventative Maintenance Plan, managed accordingly with regular reporting and management data in place; • Review approaches to maintenance, ensuring value for money and delivery that best serves the organisation.
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