ur values eagues demonstrating the four values guiding the way we
The way Angela Simpson, Estate Manager at Arnside, Ashleigh Court, Carnforth stepped up to the Courageous value, inspired a nomination from Area Manager Martina Bickerdike. “During the horrific
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Nominated by Area Manager Matthew Tonge, the way Accounts Assistant Purchase Ledger Usama Tahir from our Bradford office has been Accountable, has really helped during a difficult period.
weather we experienced in the Lake District, we had a complete failure of the warden call system at one of our locations. Unfortunately, the local manager was away on holiday so I phoned to see if Angela could help out. Angela didn’t hesitate, driving in horrendous weather conditions to the location and waiting out in the elements for the contractor to attend before supporting them to gain access and ensuring the call system was fully restored before leaving. Angela had never been to the location before and, due to flooding and a lorry fire on the M6, had to negotiate awful driving conditions. A great example of team work and support.”
“I’m working with residents in two locations which are closing, with home loss and disturbance payments to be processed and I’m often asking for updates about the payments. Usama always responds promptly and when an issue or unusual request arises, Usama has been really supportive in helping us to find a solution, including helping to resolve an urgent problem.”
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It’s the Honest and Accountable style of Lewis Shepherd, Team Leader at Nelson Lodge in St Neots, that’s impressed Team Leader Jane Matzk. “Lewis’s enthusiasm and motivation towards the job has
seen Lewis shine and be promoted to team leader. This transition can be difficult but Lewis takes on every challenge, showing leadership skills and great care planning while smiling and encouraging growth in others. A great support to the other team leaders, Lewis is a pleasure to work with.”
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