LISTENING AND ACTING Survey inspires ideas for improvement
who’ve supported our residents to complete the survey online or on paper.” Care homes received the results of the survey in April and are using the feedback to shape action plans as part of their Inspire programme of continuous improvement. You can read more about Inspire on the next page.
More than 1,300 care home residents – and a further 900 of their family and friends – have taken part in our biggest care survey of 2022. Questionnaires for the Inspire Survey went out to people living in every one of our 114 care homes from Newcastle to Newquay. The survey asked how they rated us on a wide range of topics from the care they received, to the quality, presentation and choice of food, to activities and the welcoming feel of the home. Director of Care Quality Cath Holmes said: “This is our first annual residents and relatives survey since 2019, after pausing it due to the pandemic. It’s great to reach out to every home and ask residents, as well as their family members and friends, to tell us their experiences.“ “A big thank you to all colleagues
Editor’s note This is a lovely idea. Our
magnolia tree was planted by two residents who are no longer with us and it reminds me of them every spring when it flowers.
Planting memories together Our care homes were each given 100 daffodil bulbs to help them mark this year’s National Day of Reflection on 23 March. Planting the bulbs, seeing them grow and go on to flower has been providing an opportunity to reflect and remember those lost or bereaved during the pandemic, as well as creating a lasting legacy for residents, families and colleagues. 12
Above, residents planting memories with the help of colleagues at Godiva Lodge, Coventry, and Augusta Court, Chichester. Bottom, a colourful and creative display at Wetherby Manor, Wetherby.
Made with FlippingBook - PDF hosting