#LISTENINGANDACTING Opportunities for
Members from our Colleague Engagement Forum met Suki Jandu, Executive Director – Housing Services virtually, to give an insight into the challenges they face. Here are some of the things they discussed. Collaboration “You have to wear many different hats as a local manager, and to get more involved when we take the proposed service offer out on the road”.
Webb, Estate Manager, while Khalid Abdullah, Estate Manager also made the point that “the process of change is more painful than some appreciate and takes longer to happen than people first expect.” Suki acknowledged this, explaining that “having complex processes doesn’t help – so simplifying our ways of working and looking at how we can support and help colleagues to become more confident in using technology is a key aspect of transformation.” ONE Plan, which launched in April (see page 9), gives an overview of all the improvement projects which have just started or will begin in this financial year. The overall aim is to simplify our business and modernise our systems and ways of working across the organisation.
that’s not always understood by colleagues in other teams. If you’re asked to respond to something within 24 hours, sometimes that isn’t realistic, especially if we’re doing buddy cover as well as our usual job or with a resident who needs our help – are we a property or resident-focussed organisation?” explained Estate Manager Amanda Udale. “I want us to give more weight to the resident voice when making decisions and give more consideration to how we make wellbeing part of our service offer,” explained Suki - “we’re going to be doing that as part of the Be Me housing transformation. Residents and colleagues will have the chance
The need to simplify our processes “We need to look at simplifying our processes to help us retain new starters,” commented Dawn
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