Feedback in the 2021 Listening and Acting Survey showed colleagues wanted improvement projects to be coordinated more effectively across Anchor. ONE Plan
#TEAMANCHOR
That’s why we’ve created ONE Plan – our plan for improvements across People, Process and Technology for the next financial year – setting out the projects that have either just started or will begin this year. While we’re not aiming to complete all the projects on the ONE Plan list within a year, by having a specified list of projects to focus our resources on, we can make much greater and swifter progress on them. To help explain their aims, the projects are grouped into eight themes: Our finances, Our buildings, Our access to information, Our technology, Our housing, Our care locations, Customer interaction and Our new developments. A common theme across many of the ONE Plan projects is how they will simplify things – whether that’s technology infrastructures, systems or processes, enabling us to work more effectively and efficiently. They range from relatively simple projects like the Banking Re-tender, where we’ll move to using one financial provider for our bank accounts, to the more complex Connected Properties Design and Feasibility project. This paves the way to understanding how we can provide residents with easy and reliable internet access in their homes and rooms.
That work supports the Customer and Colleague Portal project, looking to create and deliver an easy-to-use app to simplify the experience It’s important we all understand the projects and other work happening across our organisation and how it will improve our ways of working and the journey ahead and the way we go about this is important too. Through what we’re calling our #TeamAnchor approach, we’ll be working together and using our ARCH values: Accountable, Respectful, Courageous and Honest, to be able to achieve more together.
You’ll be hearing more about #TeamAnchor in the coming months and we’re also asking teams to discuss the ONE Plan and share their comments on how it will improve the way we all work. Look out for details on Workplace.
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