Appointment of Director of Service Transformation Leadership
2 | LEADERSHIP
CONTENTS | 3
Introduction From The Chief Operating Officer The Role Person Specification Background Keele Statistics Strategic Plan and Vision An Education that Inspires Contents
Equality, Diversity and Inclusion People Strategy Living and Working at Keele
Employee Benefits Academic Structure Administrative Structure How to apply
4 | WORKING AT KEELE
INTRODUCTION FROM THE CHIEF OPERATING OFFICER | 5
Introduction From Chief Operating Officer
Thank you for your interest in Keele University. We have developed this brochure to provide job applicants with information about the University, its values and aims which we hope you will find useful and informative.
As we look ahead, Keele will be a University characterised by ‘aspiration and ambition’ – an aspirational destination for students and staff. If you believe you have the experience and qualities to contribute to the achievement of the University’s aspirations through its next period of development and growth, then I hope you will pursue your application. Details of all of our current vacancies can be found at keele.ac.uk/vacancies
Keele has ambitious plans for its future growth and development, building upon its reputation as a research-led campus University with a broad academic base. We are large enough to have high impact and profile, but small enough to sustain our commitment to community and individuals. Whilst being rooted in its locality, the University is international in outlook and character and in the reach and impact of its education and research programmes.
Dr Mark Bacon Chief Operating Officer
6 | LEADERSHIP
THE ROLE | 7
Role Summary
The role will support the COO and professional service directors in the transformation of professional services via the development, oversight, and delivery of a programme of change projects. The role will use an experience of service review, improvement and transformation and deliver expertise in the development and delivery of a programme of change projects, including changes to professional service functions, processes and implementation of new IT solutions.
The Role Director of Service Transformation
8 | LEADERSHIP
THE ROLE | 9
Main Duties
Additional Responsibilities:
Data Protection Adhere to regulations and procedures relating to data protection and information security. Personal Development/Performance Demonstrate commitment to continuing Personal/ Professional Development and to engage with
• Development of an overall programme approach to the development and appraisal of a multi-year programme of investment to deliver excellent, effective and cost-efficient professional service innovation. • Collaboration with professional service leads to appraise existing service delivery, efficiency and effectiveness of services, processes and supporting IT systems. • Mapping of end-to-end processes across the institution to inform transformation, change, re- design and new models of service delivery. • The design and oversight of all approaches to professional service user engagement to inform service appraisal, design and implementation. • Leadership of a community of practise of professional service roles leading service delivery change programmes in specific professional service areas.
• Development and delivery of investment proposals in new IT systems and solutions in partnership with IDS and development of compliant and value for money procurement of external services. • Engagement and use of best practise across and beyond the sector to support changes in service delivery, effectiveness and efficiency. • Benchmarking service efficiencies and effectiveness to inform service design standards • Championing the cessation of unnecessary processes. • Oversight of our programme of service-led continuous improvement projects. • All project management arrangements relating to major transformation projects. • A framework for monitoring financial and service benefits of transformation projects.
appropriate development activities. Equality, Diversity, Health and Safety and Strategy
Hold a duty and commitment to the principles and practice of equality and diversity and comply with the University’s Dignity and Respect Framework. Duties must be carried out in accordance with relevant Equality and Diversity legislation and University policies/ procedures. Take reasonable care of the Health and Safety of yourself and that of any other person who may be affected by your acts or omissions at work. Co-operate with the University in ensuring as far as is necessary, that Statutory Requirement, Codes of Practice, University Policies and Schools/ Departmental health and safety arrangements are complied with. Adhere to the University’s environmental policy and procedures and seek to promote environmental sustainability within area of responsibility.
10 | LEADERSHIP
PERSON SPECIFICATION | 11
Person Specification
Education/Training Essential • Degree level or equivalent qualification • Qualification in some aspect of service design and/or improvement or equivalent experience of Desirable • MBA or similar post experience qualification relevant to the role • A level of qualification relevant to oversight of projects with significant responsibilities for implementation of new IT systems Experience Essential • Experience in leading programmes of professional service transformation • Implementation of new IT systems to support efficient and effective service delivery • Development of an overall programme approach to the development and appraisal of a multi-year programme of investment to deliver excellent, effective and cost-efficient professional service innovation. • Collaboration with professional service leads to appraise existing service delivery, efficiency and effectiveness of services, processes and supporting IT systems. Desirable • Development and delivery of investment proposals in new IT • Engagement and use of best practise across and beyond the higher education sector to support changes in service delivery, effectiveness and efficiency. • Benchmarking service efficiencies and effectiveness to inform service design standards.
Skills/Aptitudes/Competencies Essential
• Skills in mapping of end-to-end processes across the institution to inform transformation, change, re-design and new models of service delivery • Skills and competencies to develop a framework for monitoring financial and service benefits of transformation projects. • Aptitude and skills to lead a community of practise of professional service roles leading service delivery change programmes in specific professional service areas.
Person Specification
12 | LEADERSHIP
PERSONAL CHARACTERISTICS | 13
Personal Characteristics Candidates must think strategically and have outstanding leadership, oral and written communication skills. They will be adaptable, with an innovative and creative approach, excellent problem solving and decision-making skills. Candidates will have exceptional influencing and negotiating skills and ensure that effective relationships are maintained at all levels within the University. Candidates will also demonstrate a high degree of integrity, enthusiasm and commitment for Keele University.
14 | LEADERSHIP
BACKGROUND | 15
Keele Background Keele University is a world class campus-based University committed to providing the highest quality learning and living environment in which our students and researchers can flourish . The University makes a unique
80% of the University’s research was classed as world-leading or internationally excellent (Research Excellence Framework, 2022). The innovations and discoveries of Keele academics are key contributors to wider social and global issues, and it is important to Keele that our educational delivery is research-led. Keele has connections across the globe. There are over 100,000 Keele alumni in 162 countries. This global network includes senior diplomats and politicians, leading business people and officials in international NGOs, such as the UN. Our research is also increasingly international in its partnerships, with strong links in every continent. The University is committed to honouring its heritage of “a University within North Staffordshire for the advancement of Knowledge, the diffusion and extension of Arts, Sciences and Learning, the provision of Liberal, Professional and Technological Education”. Our links with the region have seen significant growth in recent years, developing the New Keele Deal, unlocking £70m of investment into exploiting the potential of our extensive world- leading research and facilities. With our integrated Science and Innovation Park, we are committed to helping to tackle low productivity and grow a positive culture of innovation and research within our region.
96% of Keele students who graduated in 2017 finding full-time employment or further study within six months (HESA – Destination of leavers from HE 2017). The University College of North Staffordshire was founded in 1949 and received its Royal Charter as the University of Keele in 1962. There was a deliberate aim to break away from the pattern of the specialised honours degree, avoiding as far as possible the divisions between different branches of study. Whilst there have been changes, the coherence of Keele’s academic vision remains, with continued emphasis on academic breadth through a wide range of elective modules and interdisciplinary degrees, as well as continuing to offer many integrated and combined degree programmes.
contribution to higher education in its continued commitment to encouraging interdisciplinary and multidisciplinary education and research. Keele offers distinctive educational programmes and a learning environment that enables our students to make the most of their time at university. As a result, Keele students are among the most satisfied in the country. Keele is ranked Top 10 in England for Overall Student Satisfaction (broad-based public universities, NSS 2021). Keele graduates are highly prized for their flexibility of thought and the maturity of their social skills.
Find out more at keele.ac.uk/discover
16 | LEADERSHIP
STATISTICS | 17
Find out more at keele.ac.uk/discover Keele Statistics
NO.1 IN THE UK
TOP 10 in ENGLAND for OVERALL STUDENT SATISFACTION
96% GRADUATE EMPLOYABILITY
TOP 10 for STUDENT EXPERIENCE TIMES GOOD UNIVERSITY GUIDE, 2020 —
600+ ACRES ONE OF BRITAIN’S BIGGEST CAMPUSES —
80% of RESEARCH CLASSED AS
TOP 10 in the UK FOR RESEARCH OPPORTUNITIES OFFERED to POSTGRADUATE STUDENTS POSTGRADUATE RESEARCH EXPERIENCE SURVEY, 2019 —
£45M INVESTMENT in SCIENCE FACILITIES on CAMPUS —
GLOBAL SUSTAINABILITY INSTITUTION OF THE YEAR
WORLD-LEADING or INTERNATIONALLY EXCELLENT
BRITAIN’S BEST UNIVERSITY AS RANKED BY STUDENTS
HESA, 2017 —
INTERNATIONAL GREEN GOWN AWARDS, 2021 —
BROAD-BASED PUBLIC UNIVERSITIES, NSS 2021 —
RESEARCH EXCELLENCE FRAMEWORK, 2021 —
STUDENT CROWD UNIVERSITY AWARDS, 2022 —
18 | LEADERSHIP
STRATEGIC PLAN AND VISION | 19
Strategic Plan and Vision
Our Mission Keele University’s mission is to make a difference in society by providing innovative, high-quality education for students from all backgrounds and by undertaking world-leading research that transforms understanding and brings benefit to society, communities and individuals. Our future Our strategic plan is articulated through a clear sense of purpose and knowledge of what our performance needs to be to achieve this. Keele University has a strong sense of community. We recognise how our place in the UK partly defines us and what we do but that brings with it a determination to be global in outlook and international in action. Ultimately, our success comes from our people and the partnerships we forge, nurture and cherish.
Enabling strategies To deliver this strategy, we will have a number of visions, strategies and action plans across the following themes:
• Education • Research • Student Experience • People • International • Financial Sustainability
• Estates • Digital • Environmental Sustainability • Health and Wellbeing
Find out more at keele.ac.uk/ourfuture
20 | LEADERSHIP
AN EDUCATION THAT INSPIRES | 21
Keele is ranked Top 10 in England for Overall Student Satisfaction (broad based public universities, NSS 2021).
An Education that Inspires Keele offers distinctive programmes and a learning environment that enables our students to make the most of their time at University.
The University is justly proud of its students and alumni, who set themselves ambitious goals as they seek to make a positive impact on the world around them. Keele is ranked Top 10 in England for Overall Student Satisfaction (broad based public universities, NSS 2021). This is the seventh time in eight years that Keele has been ranked in the top three in England for student satisfaction, demonstrating our consistent commitment to delivering an outstanding student experience – year in, year out. We are committed to providing opportunities for all those who can demonstrate the determination to succeed at the University irrespective of their circumstances or background. We offer our students a supportive community and provide financial support when appropriate through generous bursaries and scholarships. Originally a University that offered only interdisciplinary options and an integrated Foundation Year, we have now evolved into an institution where a third of our students continue to study two or more disciplines to completion. We have maintained a thriving Foundation Year, providing pathways to inspirational education that we are proud to offer.
Our programmes are innovative, inspirational and delivered by exceptional staff, with outstanding commitment to high-quality education provision and student-centred experiences. We have extensive outreach and widening participation activity, including being lead institution of one of the 29 OfS-funded Uni Connect schemes; Higher Horizons+. Colleagues across the institution work with thousands of school-aged students, their parents and teachers, giving guidance on higher education choices and delivering aspiration-raising activities both on and off campus. The campus offers a wide range of co-curricular activities which are an important part of our broad degree offering, which extends far beyond the boundaries of the classroom. Over 11,000 students and 2,000 staff living and working on the Keele campus, we are the size of a small town. We have a strong postgraduate community, and have a clear strategy to grow both postgraduate taught and research student numbers.
11,000 STUDENTS and 2,000 STAFF LIVING and WORKING ON CAMPUS —
22 | LEADERSHIP
EQUALITY, DIVERSITY AND INCLUSION | 23
Equality, Diversity and Inclusion Keele University values equality and diversity across our workforce and welcomes applications from individuals from all sectors of society. Where there is evidence of under-representation of a particular group in a specific type of role or at a certain grade the University is committed to taking appropriate action to actively encourage applications from that group. The University is keen to support all applicants during the recruitment and selection process where possible and particularly those with additional requirements. Applicants with disabilities are asked to identify in their application if they require any adjustments to the process. If shortlisted candidates have childcare responsibilities, the University may be able to provide on-site care during the interview/selection process, subject to availability. If childcare is not available Skype interviews can be explored. Applicants are asked to discuss their specific needs with the recruiting manager. The University aims to support employees to balance work/life commitments, which includes giving consideration to requests for flexible working, part-time working, job-share, etc. As a Defence Employer Recognition Scheme silver award holder and having signed up to the Armed Forces Covenant the University supports the Armed Forces and welcomes applications from members of the Armed Forces community (veterans, service leavers, reservists, Cadet Force adult volunteers and spouses of serving personnel).
The University is committed to making Keele a place where learning, living and working is a positive experience for all and currently holds a number of equality awards. Athena Swan
Disability Confident Scheme The University is signed up to the Disability Confident Scheme and has met the criteria to become a Disability Confident Employer which is a demonstration of its commitment to support job applicants and staff with a disability or long term health condition. Stonewall Stonewall’s Diversity Champions programme is Britain’s leading best-practice employers’ forum for sexual orientation and gender identity equality, diversity and inclusion. Keele University is proud to display the Stonewall Diversity Champions logo in our internal and external messaging to demonstrate our clear commitment to LGBT equality. Staff and Student Networks The University has established staff and student networks to support its aim of working towards realising and developing equality for Black, Asian and ethnic minority backgrounds (BAME) staff and lesbian, gay, bi-sexual, transgender and intersex (LGBTI) staff.
As a member of the Athena Swan Charter the University is committed to developing initiatives to advance gender equality. The charter covers women (and men where appropriate) in academic roles in STEMM (science, technology, engineering, maths and medicine) and AHSSBL (arts, humanities, social sciences, business and law), professional and support staff and trans staff and students. Race Equality Charter The University is committed to addressing racial inequalities and creating an inclusive culture and environment where individuals are able to thrive, irrespective of their race or ethnicity. Keele was awarded a Bronze Race Equality Charter award in 2020 following a first submission in February 2019. Defence Employer Recognition Scheme (DERS) Keele has been awarded a silver award under the DERS to recognise the University’s commitment to supporting members of the Armed Forces Community.
24 | LEADERSHIP
PEOPLE STRATEGY | 25
People Strategy The University recognises that its effectiveness and success depends crucially upon the contribution made by its staff and that its reputation, growth and success rely on high levels of staff engagement and performance, at all levels of our institution.
To ensure the University’s wider strategic aims are met the People Strategy was launched in 2017 which comprises 5 strategic aims. Being an employer of choice Maximise the potential of Keele as a career destination for all groups. Developing and empowering our staff Enable and encourage supportive and effective personal, professional and career development for all our staff, based on academic and service priorities and forthcoming developments. Encouraging and developing innovative leaders Ensure that leaders at all levels support their staff in making a strong contribution to the University. Fostering a culture of inclusion, innovation, engagement and well-being Create a framework for organisational development which reflects the University’s values and which enables cohesion and engagement across the University community. Promote the global outlook and impact of our staff Create an environment which values staff from other countries, international experience and a global outlook. More information about the University’s People Strategy can be found at keele.ac.uk/hr/peoplestrategy
26 | LEADERSHIP
LIVING AND WORKING AT KEELE | 27
Living and Working at Keele Nestled in 600 acres of countryside at the heart of England, many of our students and a number of our staff live, as well as study and work here: boasting a big campus but a small and cosmopolitan community.
Close to rural Cheshire, Shropshire, and Derbyshire, the University is located in an ideal position, less than an hour from Manchester, Birmingham and Chester and within 1.5 hours of London on the train. The historic market town of Newcastle-under-Lyme is Keele’s nearest municipality, surrounded by a number of charming villages and hamlets. The vibrant and multicultural city of Stoke-on-Trent is less than 6 miles away from campus, providing cultural and social entertainment in the midst of its prestigious potteries heritage. In recognition of its engaging cultural scene, Stoke-on-Trent was submitted as one of the nominations for the City of Culture 2021.
Within a short distance of campus, there are activities and opportunities to suit all ages and interests. From monkey forests to theme parks, boutique shops to high-street brands, entertainment complexes to some of the most beautiful landscapes in the UK; our location suits all individuals. For families we can boast some excellent Schools and Colleges in our vicinity, an exceptional hospital and healthcare service and many vibrant sporting and community social opportunities. On campus there is a truly international flavour, as the Keele community is drawn from over 100 countries and a wide variety of cultures. In addition to the Keele Campus we have a number of staff based in satellite sites off campus, including the Royal Stoke Hospital (University Hospitals of North Midlands NHS Trust), the Guy Hilton Research Centre, and the Robert Jones and Agnes Hunt Orthopaedic Hospital in Oswestry. Staff at these sites have access to onsite facilities, alongside access to the Keele Campus facilities.
Find out more at keele.ac.uk/discover/ aboutthearea
28 | LEADERSHIP
EMPLOYEE BENEFITS AND FACILITIES | 29
Employee Benefits and Facilities Keele is committed to providing an environment where staff are highly valued and feel motivated. To support this commitment the University provides a wide range of employee benefits and reviews this offer regularly. Contractual Benefits Competitive salaries Our salary scales can be found at Additional Annual Leave Scheme Staff can apply to purchase additional annual leave, the cost of which is deducted from salary over a 12 or 6 month period. Health and Wellbeing Benefits Occupational Health
Other Benefits Staff Housing We have housing on campus to rent or buy keele.
Chaplaincy More information about our Chaplaincy and Faith facilities can be found at keele.ac.uk/faith Sports Centre Reduced membership rates for staff and all new staff can get one month’s free membership. More information about our Sports facilities can be found at keele.ac.uk/sport Swimming Discounted swimming at the Jubilee swimming pool in Newcastle-under-Lyme for staff on production of their Keele card. Cycle to Work Scheme Allows eligible employees the tax-free hire of bicycles and related safety and security equipment. More information can be found at keele.ac.uk/cycletoworkscheme Learning and Development Benefits Learning and Development We offer a programme of Continuing Professional Development for our staff as well as taster courses, such as foreign languages. Keele is one of more than 35 universities and research institutions from across the UK which have backed a pledge to sup- port their technicians. The Technician Commitment is a sector-wide initiative led by the Science Council and supported by the Gatsby Foundation, which aims to help address key challenges facing technical staff working in research. Five target areas have been identified, and the commitment will ensure greater visibility, recognition, career development and sustainability for technicians across all disci- plines at Keele.
ac.uk/staffhousing NUS Extra Card
The affiliation between the University and the Student’s Union means staff are able to purchase a card which allows them to access discounts and offers on a wide range of products and services. Trade Unions The University works with three recognised Trade Unions (UCU, Unison and Unite). Staff can opt to become a Trade Union member and access the range of services and support they provide. Campus Facilities The University has the following facilities
on campus: • Pharmacy • GP surgery • Cashpoints • Supermarket • Catering outlets • Newsagents and post office
keele.ac.uk/hr/salaryscales Attractive pension scheme More information can be found at keele.ac.uk/ finance/payrollandpensions/pensionstax Annual Leave Generous annual leave entitlement Family Friendly Benefits Family Family leave including maternity, paternity, adoption, parental and shared parental leave for which eligible employees receive enhanced pay. Flexible Working All staff can make flexible working requests. Childcare We have an on-site nursery and run a nursery fees salary sacrifice scheme for staff. The nursery also run a school holiday club for children aged 4-12 years. More information about our Nursery can be found at keele.ac.uk/nursery
Supporting managers and staff with health-related issues in the workplace. More information can be found at keele.ac.uk/dohs/occupationalhealthservice Staff Counselling Providing counselling support for staff. More information can be found at keele.ac.uk/staffsupport Holistic Therapies Staff may access a range of therapies on site. More information can be found at keele.ac.uk/hww/holistictherapies Paycare Health Cash Plan Staff can opt to pay in to a healthcare plan which allows them to claim back healthcare costs.
30 | LEADERSHIP
ACADEMIC STRUCTURE | 31
VICE-CHANCELLOR
DEPUTY VICE-CHANCELLOR
FACULTY OF HUMANITIES AND SOCIAL SCIENCES PRO VICE-CHANCELLOR AND DEAN PROFESSOR DONNA LEE
FACULTY OF NATURAL SCIENCES PRO VICE-CHANCELLOR AND DEAN PROFESSOR JONATHAN WASTLING
FACULTY OF MEDICINE AND HEALTH SCIENCES PRO VICE-CHANCELLOR AND DEAN PROFESSOR PAULINE WALSH
Academic Structure
PRO VICE-CHANCELLOR (EDUCATION)
PROFESSOR KRIS SPELMAN MILLER
PRO VICE-CHANCELLOR (RESEARCH) PROFESSOR ERAN EDIRISINGHE
School of • Computing Science and Mathematics • Life Sciences • Psychology • Chemical and Physical Sciences • Geography, Geology and the Environment • Harper and Keele Veterinary School Institutes • Institute for Sustainable Futures
School of • Humanities • Keele Business School • Law • Social, Political and Global Studies • Language Centre Institutes • Institute for Social Inclusion • Institute for Liberal Arts and Sciences
School of • Allied Health Professions • Medicine • Nursing and Midwifery • Pharmacy and Bioengineering Institutes • Institute for Global Health and Wellbeing
PRO VICE-CHANCELLOR (INTERNATIONAL) PROFESSOR ANTONIOUS RAGHUBANSIE (COMMENCES 1 MAY 2023)
32 | LEADERSHIP
ADMINISTRATION STRUCTURE | 33
CHIEF OPERATING OFFICER
PRO VICE-CHANCELLOR (EDUCATION)
VICE-CHANCELLOR
FINANCE
HUMAN RESOURCES
ACADEMIC REGISTRY
STUDENT SERVICES
GLOBAL STUDENT RECRUITMENT AND ADMISSIONS
RESEARCH, INNOVATION AND ENGAGEMENT
INFORMATION AND DIGITAL SERVICES
ESTATES AND DEVELOPMENT
CHIEF OPERATING OFFICER’S OFFICE
KEELE INSTITUTE FOR INNOVATION AND TEACHING EXCELLENCE
Administration Structure
• Student
• Financial
• Human
• Timetabling • Student
• Applicant marketing • International
• Research and Innovation Support Enhancement (RaISE) Team • Legal and Compliance • Partnership Development: • Local Growth • Enterprise Services • Keele University Science and Business Park • Development and Supporter Engagement • Research Accounting • Arts Keele
• Information Technology Services and Applications • Management Information Services • Telecommuni- cations • Audio Visual Services • Campus Library • CEC Health Library • Digital Library resources • Cyber Security • Networks communications • Digital Innovation • Corporate Information Services
• Events and
• Governance, Legal and Compliance • Strategic
• KRISP • Experiential Learning • Student
Services Centre
Reporting • Income Office • Procurement • Accounts Payable • Treasury
Resources • Payroll and pensions • Organisational Development • Occupational Health and Safety • Equality and Diversity • Staff Development • Keele Day Nursery
Conferencing
• Counselling and Mental
Records and Examinations
• Energy
recruitment and development • Market Insights • Student Recruitment and Outreach • Widening Participation • Admissions and
Management • Environmental Sustainability • Retail and Catering • Grounds Maintenance • Portering and Post • Site Security • Car Parking,
Health Support
Communications and Brand
• Quality
Learning and Development
• Disability
Assurance
and Dyslexia Support
• Strategy
• Student Appeals,
• Global Education • Apprenticeships • Academic and curriculum development • Employability and employer engagement • Communications and publicity
Delivery Unit
• Faith and
Complaints and Conduct
Chaplaincy Services
Immigration Compliance
Travel and Transport
• Waste
Management and Recycling
• Facilities
Management incl. KUSBP
• Capital Projects • Estates Planning, Policy and Strategy • Student Services (including sport) • Accommodation, letting and staff housing • Cleaning Services • Reception and switchboard Services
34 | LEADERSHIP
HOW TO APPLY | 35
How to apply To arrange a briefing discussion please contact our retained advisor Sian Gardiner
How to Apply
(sian.gardiner@mrgpeople.co.uk/07932 717 458) of MRG. Applications should consist of a CV and a Covering Letter and should be sent to sian.gardiner@mrgpeople.co.uk. The closing date for applications is 23 April 2023 . Keele University values diversity, and is committed to ensuring equality of opportunity. The university welcomes expressions of interest and applications from candidates from all communities and a diversity of backgrounds.
Keele University, Keele, Staffordshire, ST5 5BG keele.ac.uk
5987 | STRATEGIC COMMUNICATIONS AND BRAND 03/23
Page 1 Page 2-3 Page 4-5 Page 6-7 Page 8-9 Page 10-11 Page 12-13 Page 14-15 Page 16-17 Page 18-19 Page 20-21 Page 22-23 Page 24-25 Page 26-27 Page 28-29 Page 30-31 Page 32-33 Page 34-35 Page 36Made with FlippingBook - Online catalogs