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How we’ve listened ...and acted! Last year, we tasked every team with creating an action plan from their 2021 survey results (if you’re new to Anchor, ask your manager for a copy). At the organisation-wide level, we did the same too and our top three areas were: • Provide more information and support for colleagues to stay with Anchor to develop their careers • Improve how we manage change across our organisation • Promote our ARCH values of Accountable, Respectful, Courageous and Honest, to guide how we work every day We’ve done a lot on these themes and more besides – strap in as we shuttle between just a few of them: • Developed 'ONE Plan' to help us manage our approach to continual improvement which prioritises the projects which will deliver the biggest benefits to us • Launched a mentoring programme, with support for mentors now available on myLearning • Introduced a new development programme focused on effectively managing the people side of change, improving promotion of colleagues’ career pathways options and reviewing how we develop our coaching capability - see pages 6-7 • New Community Resilience Team to support local housing managers with complex anti-social behaviour issues • New Care Services Bridge page with links to the key things care teams need to find quickly and easily
• Resolve 100 - asked colleagues in Housing and Care Services to highlight property issues which are outside of the normal repairs process and causing residents difficulties • Promoting our ARCH values through ‘Values and Behaviours’ sessions across the organisation • Work is underway to define our current and desired culture, so we can achieve more together. See how you can get involved on pages 6-7 • Displaying colleagues’ personal pronouns on our Ask Portals (where they’ve added them to myHR), consistently displaying them across our systems • Improved the housing induction by extending probation periods to six months and launched myFirst Year to support new managers • Gone plastic-free in the wrap we use for arch and Life magazines – so we’re cutting our impact on the environment
How to complete the survey from 8 September • Unique link – Everyone with an email address in myHR will get an email with their own unique link to use to complete the survey. This will come from Admin@PeopleInsight.co.uk . To check or add your email address in myHR, go to your profile and check your contact information • Open link – Housing areas, care homes, villages and independent living locations will have an open link which multiple colleagues, who haven’t got a unique link, can use • Paper – Printed questionnaires for colleagues without email or easy access to an open link. As colleagues have told us they want to be using less paper at work and do more things electronically, we’ve only printed a small number
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