Following the successful rollout of the first phase of the scanning capability, HMRC are now training more staff and planning for the next phase. To date, the testing of the new scanning capability for customer correspondence relating to HMRC compliance checks has provided good results. Over 150,000 documents have been scanned and successfully delivered to parts of the Compliance business. These results have provided a high level of assurance that the new scanning system is operating as originally intended. As HMRC move into the next phase and extend the testing to more teams across the Revenue, more customers and agents will be required to send documents through to the PO Box addresses for scanning. Full details of the return addresses will continue to be included in letters sent out by HMRC.
HMRC ENQUIRY CENTRES
15 June 2011 New opening patterns have been introduced in some HMRC Enquiry Centres from 13 June. Follow this link to view the spreadsheet of new opening hours
HMRC TARGETING TAX CHEATS IN THE E-MARKETPLACE
15 June 2011 The tax affairs of small businesses using sites like eBay and Gumtree as well as music and maths tutors and tradesmen are being targeted by HMRC. New campaigns targeting VAT defaulters, private tutors and e-marketplaces will be launched by HMRC over the next year. HMRC will use cutting-edge tools such as “web robot” software to search the internet and find targeted information about specified people and companies. Using the software, the department can pinpoint more accurately people who have failed to pay the right tax. The “web robot”, used with the department’s Connect computer system, also helps find people who are trading without telling HMRC. Follow this link to read the full Press Release 3 August 2011 A Treasury Committee report into the administration and effectiveness of HM Revenue and Customs (HMRC)has found there is considerable dissatisfaction among the public and tax professionals with the service provided by the Department. The committee is concerned that if this continues it may undermine respect for the tax system. Following an inquiry by the Treasury Sub-Committee, the report identified serious concerns in a number of areas, including: Unacceptable difficulties contacting HMRC by phone during peak periods Endemic delays in responding to post An increasing focus on online communication that may exclude those without reliable internet access HM TREASURY COMMITTEE FINDS SERIOUS DISSATISFACTION WITH HMRC
CIPP Policy News Journal
09/10/2012, Page 84 of 234
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