ONLY AT TELESIS
Total Service. Total Support. Total Confidence.
GOLD PLATINUM DIAMOND
At Telesis Technologies, we understand that your marking and coding systems are mission-critical. That’s why we offer Telesis TotalCare—a premium service program designed to keep your Telesis equipment operating at peak efficiency. With proactive maintenance, expert support, and exclusive customer benefits, Telesis TotalCare ensures your systems stay up and running—so your production never slows down. Protect Your Investment. Maximize Performance. Minimize Downtime.
PROACTIVE SYSTEM HEALTH CHECK Ensure Peak Performance and Longevity Power Reading System Tune-Up Lens Cleaning Optics Heat Sink and Fan Aiming Diode Alignment Window Calibration Z-Axis Lubrication Extraction System Performance Check Filter Cleaning
1 Service Visit Once during the service period
2 Service Visits Once every six months during service period
3 Service Visits Once every four months during service period
EXPERT REMOTE DIAGNOSTICS + SUPPORT Quick Resolutions to Keep You Running Remote troubleshooting and support
$200 Connection Fee Resolution Fee Waived 3% DISCOUNT on all spare parts and accessories
FREE Included during service period
FREE Included during service period
What’s Included in Telesis TotalCare?
Proactive Maintenance – Routine inspections prevent costly breakdowns before they happen. Expert Troubleshooting & Remote Support – Fast, effective problem-solving to keep your operations moving. Exclusive Savings – Get up to 7.5% off spare parts, accessories, and additional service visits. Faster Response Times – Priority access to expert technicians reduces costly downtime. Comprehensive System Health Checks – Power readings, optical cleaning, alignment verification, fan and heat sink maintenance, and more.
EXCLUSIVE CUSTOMER SAVINGS Loyalty Rewards on Parts + Service
5% DISCOUNT on all spare parts and accessories
7.5% DISCOUNT on all spare parts and accessories
Applies to future spare parts, accessories, and service visit orders for the duration of the product's warranty period
DEDICATED TECHNICAL ASSISTANCE Expert Guidance When You Need it Most Monday through Friday 8am - 5pm ET
Included during service period
Included during service period
Included during service period
PRIORITY SUPPORT RESPONSE Faster Help, Less Downtime Monday through Friday 8am - 5pm ET
N/A
Less than 4.5 hours
Less than 2.5 hours
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