Privacy
What privacy measures are in place? As a healthcare company, Omada takes security and participant privacy very seriously, and operates in accordance with all applicable privacy and data protection laws. The company employs best-in-class physical, technical and administrative controls to protect personal information. To learn more about Omada’s use and protection of personal information, please reference Omada’s Privacy Policy and Terms of Use. What personal information will be shared with a participant’s group? Group members can see each other’s photo, first name, hometown, and introduction note. Participants are free to upload any picture that represents them; some participants prefer to upload a photo of a family pet or their favorite sports team, which is fine! Concerning progress through the program, others in the group can see when a participant last logged in, their lesson completion progress, and a progress bar that measures weight loss as a percentage without sharing actual weight. No one in the group will be able to see a participant’s private information such as weight or last name. Should participants be worried about their employer seeing how much weight they have lost? No. Omada takes participants’ privacy very seriously and does not share individualized results with employers.
Support Resources
What if an employer has a question about their launch with Omada? Employers can reach out to askomada@omadahealth.com with any questions related to their Omada launch. What if participants have questions? If at any point in the process someone has questions about the status of their application or account, they can email support@omadahealth.com, or check out the help center articles at support.omadahealth.com. The most common cause of confusion is that people have not seen their emails from Omada, so they may want to start by checking their inbox and spam folder for emails from the @omadahealth.com domain.
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