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Investing in our homeownership service
S arah Chatfield, Director of Homeownership shares details of our homeownership priorities for the next two years with the aim of developing the service. we know it’s important to them that: • Ttheir estate is safe and secure, with someone to help in an emergency or if they need support • The service charge they pay is spent wisely, and the services represent value for money From listening to our homeowners, • We oversee repairs and other local services (e.g. gardening) to ensure contractors perform to an agreed standard • We keep residents informed about things affecting them and involve them in decision making Acting on homeowners’ views and listening to colleagues, we’ve identified four key priorities: 1. Develop a clear service offer for our homeowners • Explain our service offer and the elements homeowners can influence • Provide relevant, accurate and easy to understand information on
our services including a review of our website and homeownership handbook • Fully inform new residents about our service offer before they buy • Provide first class support to residents whether selling, extending their lease, or seeking permission for property alterations or improvements
Resident handbook Homeownership
Our updated handbook is now available online www.anchor.org.uk/resident- publications
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