GLOBAL PAYROLL MAGAZINE
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Y SIGN 3: isks of e self-claim tems
SPOOKY SIGN 4: Outdated classification reviews and growth by acquisition
SPOOKY SIGN 5: Call centre crisis
Call centre employees often work different hours than other employees, including weekends or extended shifts during busy periods like Christmas. This can lead to underpayments if overtime, allowances, or penalties for insufficient breaks between shifts are missed. Payroll teams can use specialised time and attendance to monitor irregular hours, overtime, and shift penalties. This allows them to conduct regular reviews and update pay records to ensure all entitlements are properly applied based on the unique conditions of their work.
m systems payroll
Incorrect employee classification often leads to wage and salary underpayments. Job titles and duties change over time, so without regular classification reviews, employees may be misclassified and under or overpaid. In the case when
can also lead sed correctly, ing significant s. These systems ees and their am leaders he instrument ut not s when to apply es or overtime onally, self- an be prone to pulation, risking ues. To reduce s, businesses ent a robust time tracking system ar guidelines its use. If not gers should ees understand nts, and self-claimed and rectify any bination helps acy and minimise .
a business is acquired, employees might have
different duties, necessitating a review of their classifications. To prevent misclassification of employees, regularly review employee entitlements to match their current roles to ensure accurate and compliant pay.
“One of the scariest aspects of workforce compliance is the potential cost of getting it wrong. Businesses must understand that compliance is an ongoing commitment, not a one-off task.”
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