GLOBAL PAYROLL MAGAZINE
67
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Out of the six largest remediation projects that I am currently working on, five of them had recently implemented a new workforce management system in the previous 2 years, and have still had issues arise. The three common drivers of variance and compliance issues that we see in our customer base actually come from: 1. How the system has been set up and configured; 2. How the rostering and payroll team are using the system; and/or 3. How employees are interacting with the system.
Even with a shiny new system, these human-driven processes can introduce and continue risk exposure if they are not properly managed. Primary issues we see due to the three points above Incorrect or missing payroll data - Capturing accurate payroll data serves two key purposes: it ensures employees are paid correctly, and it simplifies future remediation or investigations by providing all the necessary data points upfront.
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