JTA’s YEAR-IN-REVIEW The backbone of the JTA’s mission is Mobility Optimization through Vision and Excellence or MOVE2027, a five-year strategic plan adopted in 2022 that guides our goals, investments, and decisions through 2027 and beyond. MOVE2027 keeps the JTA true to its purpose to move people and goods safely through Jacksonville and Florida’s First Coast, while stimulating the economy, providing outstanding service, strengthening partnerships, engaging with the community, and developing our workforce. The foundation of MOVE2027 was built on seven arteries that are the lifeblood that impact every facet of the organization. They are: 1. TEAMWORKS: To develop a stronger and more resilient organization prepared to meet any challenges ahead. 2. TRANSITWORKS: To create a more convenient, nimble and responsive transit network. 3. MOBILITYWORKS: To build out multi-modal infrastructure for a safer and more resilient region. 4. CUSTOMERWORKS: To improve the customer experience and make the JTA the regional integrator of mobility services.
5. REGIONALWORKS:
To establish a seamless
transportation network across Northeast Florida. 6. INNOVATIONWORKS: To further the JTA’s leadership in innovative and clean mobility solutions. 7. COMMUNITYWORKS: To leverage the JTA’s resources and relationships with partners to strengthen the region. TEAMWORKS Teamworks embodies the JTA’s commitment to cultivating an agile, values-driven organization capable of meeting the complex mobility needs of a growing region. With many employees serving five years or less, we are a team in continual evolution, learning, adapting, and aligning around our shared mission of public service. This makes onboarding not just a process, but a passage into purpose. It requires every human resources professional, trainer, mentor, manager, and senior leader to be equipped—and continually renewed—in the principles of safety, accountability, and excellence that define a highly regulated and public-facing industry like transportation. Organizational excellence: The JTA’s Local Option Gas Tax revenue bonds were reaffirmed at AA (Stable) by Kroll Bond Rating Agency, underscoring the Authority’s disciplined financial management, strong debt coverage, and resilient revenue base. Governance and accountability: JTAC elected new officers for the 2025–2027 term, strengthening stakeholder engagement in governance and reaffirming The JTA’s
Above: August 2025 CDL and Non-CDL class picture.
JACKSONVILLE TRANSPORTATION AUTHORITY | 2025 JTA YEAR-END REVIEW | 5
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