Neighborhood Safety: In Northwest Jacksonville, the Bus Stop Enhancement Project is reimagining what public infrastructure can mean for a community. Improvements to 111 stops, with new lighting, shelters, bike racks, and public art, blend small business- led design excellence, and neighborhood pride. Contract efforts now underway for Merrill Road, University Boulevard, and 8th Street will advance the complete- streets vision: safer corridors for pedestrians and cyclists, smoother travel for motorists, and a more cohesive, accessible urban fabric. Multimodal Corridor Integration: Through MobilityWorks, the JTA is doing more than repairing pavement or replacing signals, we are rebuilding Jacksonville’s mobility backbone, one corridor, one neighborhood, and one connection at a time. Together with our partners and our community, we are turning infrastructure into inspiration, and transportation into transformation. CUSTOMERWORKS The JTA exists to serve residents and visitors in greater Jacksonville and Duval, Clay, Nassau, and St. Johns counties. Moving thousands of people a year requires our network and outreach to be as agile as the customers who ride. Customerworks represents the JTA’s unwavering focus on delivering a safe, seamless, and dignified customer experience across every mode of service.
Customer insight: Regular satisfaction surveys, on-time performance metrics, and mean-distance- between-failures analysis provide actionable feedback that drives continuous improvement. Unified mobility platform: The development of the MyJTA app as a Unified Mobility App (UMA) integrates trip planning, payment, and real-time information for bus, BRT, microtransit, and ferry services, further streamlining the rider journey. Safety and trust: National recognition from APTA with its 2025 Bus Safety Gold Standard Award underscores JTA’s dedication to safety, security, and reliability. Guided by JTAC and ADA best practices, the JTA continues to remove barriers for riders with disabilities, ensuring effective access across the network. Performance Parity: Showing new customers how to be ready to ride the system makes boarding easier and more efficient and better ensures that the JTA is meeting their mobility needs.
The JTA works with local talent in Northwest Jacksonville to develop a program that instills pride in the transit amenities along the JTA’s busiest corridor, Route 1 along Soutel Drive. The result is an environment that supports dignity and pride as patrons pursue their daily goals as well as job creation through Mobilityworks for the small businesses that design, construct and install the infrastructure needed.
JACKSONVILLE TRANSPORTATION AUTHORITY | 2025 JTA YEAR-END REVIEW | 9
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