This eBook contains one-page excerpts of SAP Industry and Customer Experience success stories within the Industrial Manufacturing Industry, including links to read the full stories and view videos online. These stories highlight the experience, financial and operational benefits realized by customers going live with SAP Customer Experience and Industry solutions.
Customer Experience Value Stories
Industrial Manufacturing
Explore how SAP CX can help your industrial manufacturing business run better
This flipbook highlights success stories of companies in the Industrial Manufacturing industry. Gain a deeper understanding of the experience , financial and operational advantages that result from implementing SAP end-to-end Solutions to support your transformation to an intelligent enterprise.
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The new world of industrial manufacturing requires innovation to maintain profitable growth
Today, industrial manufacturing companies are challenged by various factors including supply chain disruptions , undertaking digital transformation , talent shortages , and sustainability requirements. There are opportunities to redefine all parts of the organization to become more digital, resilient, and sustainable .
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INTERNAL –SAP and Partners Only
Industry Trends Global megatrends affecting Industrial Manufacturing Industry
INCREASED ENVIRONMENTAL AND SOCIAL PRESSURE Focus on sustainability is increasing in each aspects such as inclusion, sourcing, and emissions
CHANGING BUSINESS LANDSCAPE New competitors,
CUSTOMER-DRIVEN CHANGE True customer centricity and “mass customizations”
SUPPLY CHAIN CHALLENGES Raw material
shortage, labor shortages and congestion are impacting transportation and production schedules
markets, customers, and business models are appearing.
v
“By embracing these trends, industrial manufacturing companies can address environmental and social pressures, improve their supply chain operations, reduce energy consumption, and meet the growing demand for customer-driven change. This will ensure their long-term viability and maintain their competitiveness in the market.
Click to read “ 5 Tips to Maximize Business Value with Service-based Models” Whitepaper
Click to Read How to exceed customer service expectations wtih SAP Service Cloud
Click to Read How e-commerce
acceleration has changed B2B business Whitepaper
Strategic Priorities Attain your organization’s vision
Sustainability Requirements
Customer Expectations
Personalization with a focus on their customers’ customers
Transparency into sustainable practices
Moving from product centric models Emerging Markets & New Business Models
Deglobalization & Digital Supply Networks Build a more resilient supply chain
to service-based business models
Success strategies for profitable growth
Broadening supplier and partner networks and embracing factory automation Establish resilient supply networks and smart factories
Develop digital and connected industrial assets Serving customers moreeffectively by harnessing the asset data
Offer customer-centric solutions and services
Driving customer intimacy by supplementing traditional business modelswith service- based business models
Simplify and scale operations Aiming for higher margins and revenue growth by simplifying operations
Comply with regulations, reduce carbon emissions & waste, and embrace circularity Integrate sustainability and circularity in operations
Success Strategies Achieve your business goals effectively
In order to ensure sustainable growth for your organization, you must empower your entire organization with the right tools and insights to help create more uplift in sales.
Customer experience helps industrial manufacturing companies master these priorities: Sales excellence: empower your organization with the right tools and insights to increase productivity and deliver value add to the organization Digital doorways: provide a digital experience for self-service, subscriptions, and services Service excellence: deliver exceptional post sales service experiences to cater the needs of customers New business models: grow revenue and profit margins with innovative go-to-market strategies Sustainable manufacturing: manage the green line with transparency and comply with regulations
GROW with SAP
CX on SAP.com
RISE with SAP
Find the best SAP Partners to meet your unique needs In a recent survey, nearly half of industrial manufacturers said product and service innovation was central to sustainability. Large generator and engine manufacturers, for example, are working to design engines that can use hydrogen-based fuel to meet demand for greener products. Often, these products are bundled with services to further reduce downstream emissions. • Servitization Increasingly, industrial manufacturers are adopting service-based business models and retaining more responsibility for their equipment, improving sustainability in two ways. First, when experts service their own machinery, they can ensure it runs at peak efficiency, and second, they are motivated to make better products that last longer and are easier to recycle. • Circular supply chain Circular supply chains – where manufacturers reuse, refurbish, remanufacture, and recycle parts and Industrial manufacturers are facing the biggest challenge to date: profitable sustainability. Not only do you need to reduce emissions in your own operations and supply chains – but you also need to provide products and services that help your customers do the same. • Industry 4.0 and Industrial Internet of Things Adoption of Industry 4.0 technologies, such as the Industrial Internet of Things (IIoT), AI, intelligent automation, and edge computing, continues to grow. Not only do these technologies power smart, highly efficient machinery and factories, they provide the visibility and transparency needed to reduce emissions and comply with new regulations. • Product innovation products – are key to a more sustainable future. They can be profitable too. Using the right technologies, manufacturers can simulate revenue across multiple customer lifecycles and forecast the future value of valuable materials, like aluminum and gold. What is SAP for the Industrial Manufacturing Industry?
Explore CX solutions in Industrial Manufacturing
Find more Industrial Manufacturing Industry solutions
Intelligent CX
Align Front-To-Back Office Business Processes to Deliver Seamless End-To-End Omni-channel- Experiences on A Single, integrated Technology Platform with Industry Specialization
Customer Engagement
Service
Industry Prebuilt Solutions
Sales
Business Processes
Customer Data
Partner Ecosystem
Digital Core
Commerce
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Search by Solution
Industrial Manufacturing
SAP Business Transformation Platform (BTP) Alfanar Sealed Air
SAP Commerce Cloud Alfanar Lingong Heavy Machinery MAPAL OnlineMetals.com
SAP Sales Cloud Alfanar Bitzer Dongwon Systems GEA Group Larsen & Toubro MAPAL PILLER Group Sealed Air SEI Laser Stabilus
SAP industry solutions help companies around the world solve complex business challenges and digitally transform their supply chains to become more transparent, resilient, and sustainable.
SAP S/4HANA – SAP ERP Integrations Alfanar Lingong Heavy Machinery PILLER Group SEI Laser
SAP Service Cloud Alfanar Dongwon Systems GEA Group PILLER Group SEI Laser
SAP Industry Solutions MAPAL OnlineMetals.com
SAP Emarsys Customer Engagement Bitzer OnlineMetals.com
Industrial Manufacturing
Alfanar Industrial Manufacturing | EMEA SAP Commerce Cloud SAP Sales & Service Cloud SAP ERP | SAP ECC SAP Integration Suite | SAP Analytics Cloud
Industrial Manufacturing
As an Independent Power Producer, Alfanar develops, constructs, operates and maintains utility scale power projects across diversified technologies such as Solar PV, Solar CSP, Wind, Grid connected Captive, Biomass, Hybrid, Energy Storage, Waste to Energy and Independent Water and Power projects.
+5X Sales Orders Increase compared to 2022 +150% Increase In business transactions 24/7 Availability With high distributor satisfaction
Headquarters Saudi Arabia
Products Manufacture of voltage electrical construction products
Web Site
Featured Partner Deloitte
alfanar.com
Business Challenges • Customers are primitive and old-fashioned traders. Also, there is no professional B2B websites among electrical competitors. • The demand for electrical products and components is continually growing, particularly with the rise of renewable energy systems and electric vehicles. • Implemented loyalty programs and incentives to retain existing customers. Provide excellent customer service to enhance satisfaction and loyalty. Customer Benefits • E-commerce offers distributors the convenience of placing orders from the comfort of their locations. This can be particularly beneficial for individuals with mobility challenges, contributing to social inclusion and accessibility. • Integrated Ecosystem: SAP Commerce Cloud provides a unified platform that integrates with various SAP solutions, creating a cohesive ecosystem. This integration streamlines processes and improves data consistency across different departments.
“E-commerce is the powerful means to connect the distributors trade with trust.”
Ahmed Al Hmmady Manager Applications & Digital Solution Alfanar
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Bitzer Industrial Manufacturing | MEE SAP Sales Cloud SAP Emarsys Customer Engagement
Industrial Manufacturing
BITZER is a German manufacturer of refrigeration and air conditioning technology. There are 3,500 employees in 65 locations worldwide.
B2C customer engagement use
Headquarters Germany
Products Refrigeration and air conditioning manufacturer
Web Site
Bitzer
Business Challenges • Global competition, digitization in manufacturing, and the need to futureproof are factors that accelerated the company’s plan to implement advanced digital solutions and services • Speed and agility in delivering a competitive digital customer journey by incrementally adopting customer engagement use cases using all customer data by integrating sales and marketing processes and solutions from one vendor Customer Benefits • Tried and tested B2C customer engagement use cases can be applied incrementally to B2B business models to deliver a competitive digital customer journey across all channels • Automate manual marketing processes to improve efficiency in marketing and IT processes • Successfully implemented a phased approach at adopting a fully integrated marketing and sales process to engage buyers more effectively • The marketing team have now begun digitally sending newsletters on behalf of sales teams to keep fully informed of products and services “It’s all about people, speed, data and agility. The complete integration of applications allows us to be faster than our competitors so its easier to do it with one vendor as its all about how data is used in a democratic way across departments, which is why we went on breaking out the next silo which was by building bridges with marketing and truly connecting it to create more instant value for our prospects and customers but also for our sales team and soon our commerce team.”
cases can be applied incrementally to B2B business models
Christian Stenzel Director of Organization and IT Bitzer
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Dongwon Systems Industrial Manufacturing | APJ SAP Sales Cloud | SAP Service Cloud
Industrial Manufacturing
Dongwon Systems supplies packaging solutions, encompassing flexible packing materials, bottle, can, industrial film and aluminum foil. They are entering many markets across the world including the U.S., Latin America, Europe, the Middle East and Asia.
Flexible Integration With the SAP ERP application -50% Time Spent By sales associates on non-core activities 24x7 Access To data on sales’ mobile devices
Headquarters South Korea
Products Containers and packaging
Revenue
Web Site
US$1 B
dongwonsystems.com
Business Challenges • Digitalize and unify sales operation systems of record to decrease redundancy and remedy the dislocation and mismanagement of sales information • Systematically manage customer sales activities from the past, present, and future to increase the efficiency of sales execution and halt information leakage during key sales phases Customer Benefits • Real-time information on sales activities available online and on a mobile device anytime, anywhere • More efficient sales activities, enabling faster and more accurate decisions • Rich reporting capabilities, including customer history reports • Flexible integration with the SAP ERP application • Cloud software that allows the deployment of additional capabilities, such as machine learning and process automation, on an as-needed basis “Thanks to SAP Sales Cloud and SAP Service Cloud, we have harmonized and optimized our sales operations, making them more efficient. Finally, we can focus more on our strategic objectives. In the future, we plan to expand our SAP solutions to more departments and regions.”
Youngmin Kim Gunsan Plant Manager Dongwon Systems
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GEA Group Industrial Manufacturing | MEE SAP Sales Cloud | SAP Service Cloud SAP CPQ | SAP Marketing Cloud SAP Field Service Management SAP Qualtrics | SAP Analytics Cloud
Industrial Manufacturing
GEA is one of the world's largest systems suppliers of machinery, process technology, and services for the food, beverage, and pharmaceutical sectors.
>90% Managed Percentage of GEA pipeline in SAP Sales Cloud and SAP Analytics Cloud
Headquarters Germany
Products machinery and services for the food, beverage, and pharmaceutical sectors
gea.com Web Site
Business Challenges • GEA runs five separate divisions with different business models and routes to markets. Over the course of time, they had built a very fragmented system landscape serving only one division or even a subset of it. Thus, no consistent customer facing processes and tools existed. • With the market challenges ahead, GEA needed a better understanding of what to do with customers, whilst sharpening the customer-focused processes. • Business processes were focused inside-out, hence offering the customers touchpoints that foremost fit the GEA organizational model. Customer Benefits • GEA now benefits from fully harmonized processes in the CX environment GEA has a holistic view of the interactions with each customer for all sales, service, and marketing related processes. • GEA can now measure customer satisfaction much better and on a more granular level, even right after a specific transaction. • Sales works more efficiently, and sales cycles have been shortened, while hit rates have been increased. “With our project we effectively teared down the walls between customer related processes and systems, and enabled a holistic understanding of our customer relationships based on a new SAP Customer Experience landscape.”
>50% Covered Customer Service Inbound Channel by SAP Service Cloud +30% Increase NPS Score
Patrick Schwarz Vice President CRM & Commercial Excellence GEA Group
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Larsen & Toubro Eng., Construction & Operations | APJ SAP Sales Cloud | SAP Service Cloud SAP Field Service Management
Engineering, Construction & Operations
Larsen & Toubro Limited is an Indian multinational conglomerate, with interests in industrial technology, heavy industry, engineering, construction, manufacturing, power, information technology, military and financial services.
Real-Time All data is captured Centralized Data Prior to this, data was kept on paper
Headquarters India
Products earthmoving equipment
Web Site
larsentoubro.com
Business Challenges • Previous solution used was on premise CRM for managing their sales.. Previous to that, sales activities were managed purely on individual laptops. Analysis of field service data was not possible. Customer data was everywhere, and data was lost. Customer information was difficult to capture. Customer Benefits • After implementing SAP Sales Cloud, it brought in the centralized customer data for sales. They capture a lot of customer peripheral information that it will help the company to profile the customer and try to understand what type of customer they are. • With SAP Service Cloud and SAP Field Service Management, L&T service teams are able to capture data from the field as well. They are able to see how many visits the sales engineer has made, view their customer base, how much they have covered, and what are the open service opportunities. • Now they are able to see travel times, time to service the machine, the different activities carried out, the goods and parts consumed and how much and the overall time used for the service.
“SAP CX helps us analyze customer data and sell better.”
Prakash Shinde Digital and IT initiatives, L&T Construction Larsen & Toubro Limited
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Lingong Heavy Machinery Industrial Manufacturing | GC SAP Commerce Cloud
Industrial Manufacturing
Lingong Heavy Machinery Co., Ltd. (LGMG for short), is located in Jinan, Shandong Province. As a wholly-owned subsidiary of Lingong Group, LGMG is one of China’s biggest and most professional aerial work platform and mining equipment manufacturers.
SAP S/4HANA Cloud, private edition RISE with SAP S/4HANA, private cloud SAP Services and Support
+25% Faster Order processing
¥13.5 B (2022) (US$ 1.9 B) Revenue
Headquarters China
Products Aerial work platforms and mining equipment
Web Site
LGMG
Business Challenges • Outdated global e-commerce system with cumbersome reporting and approval processes • Lack of support for multilingual and multicurrency operations • Ineffective material master data management, along with redundancy, lack of data sharing, and need for unified group control in overseas operations Customer Benefits • Streamlined order management and risk control, integrated information, and harmonized processes • Digitalized service management, enabling intelligent documentation, automated work orders, and online settlements, significantly improving aftersales service • Established a master data hierarchy and unified accounting categories, models, and rules
+20% Faster Shipment approval cycle +30% Faster Faster creditor rights management One Platform Across business and finance for greater efficiency
“LGMG aims to be an international industry leader with a focus on efficiency, technology, and service. Following our 2025 strategic plan and ‘1288 blueprint,’ the next three years will emphasize overseas market growth using SAP’s industry-leading practices to accelerate globalization."
Tong Wei IT Director Lingong Heavy Machinery Co. Ltd.
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MAPAL Industrial Manufacturing | MEE SAP Commerce Cloud SAP Sales Cloud SAP Industry Cloud, Zoovu Conversational Assistant
Industrial Manufacturing
In many years of close collaboration with its customers, MAPAL has obtained a deep understanding of the processes for almost all methods and applications in machining manufacture. MAPAL machining solutions are used in application areas in a very wide range of sectors.
450+ Technical Consultants Leveraging the Solution Expert digital assistant too 4 Month Deployment Across 25 countries
Headquarters Germany
Products Precision tools
Web Site mapal.com
Featured Partner Zoovu
Business Challenges • MAPAL Präzisionswerkzeuge Dr. Kress KG is one of the leading international suppliers of precision tools for the machining of practically all materials. The company founded in 1950 supplies leading customers from the automotive and aerospace industries and from machine and plant engineering. • With a global sales team and an extensive portfolio of complex, variant-rich products, MAPAL recognized the opportunity to transition from selling via product catalogs to using cutting-edge technology to simplify its sales approach and empower each of its salespersons across the globe to quickly provide quality product advice. Customer Benefits • Thanks to the digital assistant, sales teams in 25+ countries are now able to quickly, easily, and consistently identify the right product to position to their customer. • MAPAL has significantly reduced the cost and time required to educate their technical consultants without compromising on quality.
“With Zoovu, we found a technology partner that combines an extremely intuitive and flexible platform with an experienced team, available integrations, and the know-how to transfer our unique requirements into a successful solution.”
Dennis Winter Team Leader (IT) Business MAPAL
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OnlineMetals.com
Metals
OnlineMetals is a world-leading eCommerce metal and plastic supplier, specialized in cut- to-sizes, small to medium orders . Online Metals was acquired by thyssenkrupp, enhancing its capabilities and expanding its reach in the industry.
Metals | NA SAP Commerce Cloud SAP Emarsys Customer Engagement SAP Commerce Marketplace Management by Mirakl
2x Growth In revenue over three years 3x Profit Increase In over three year
Headquarters Seattle, Washington
Product Metals
Employees 100
Web Site onlinemetals.com
Featured Partner Mirakl
Business Challenges • Legacy e-commerce environment lacking functionality and scale to handle product customization demand and frequency required by customers • Need for a consumer-grade buying experience for complex B2B product. Business Outcomes • Enabled customers to discover metal products in innovative ways, simplifying querying the company’s comprehensive product catalog to identify the exact material that meets their needs • Created a novel metals and plastics catalog marketplace and onboarded more than 40 sellers • Facilitated meaningful recommendations and information to be displayed to customers when it’s most relevant to them Improved product portfolio management - thanks to built-in product information management capabilities that also provide opportunities for future use with other internal and external processes, such as punch-out scenarios
“Having SAP Commerce Cloud, SAP Commerce Marketplace Management by Mirakl, and SAP Emarsys Customer Engagement together provides us with a solutions ecosystem that helps us supersize the overall customer experience.”
Greg Raece President OnlineMetal
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PILLER Group Industrial Manufacturing | MEE
Industrial Manufacturing
The Piller Group is based in Germany and operates worldwide in the field
SAP Sales Cloud | SAP Service Cloud SAP Marketing Cloud | SAP S/4HANA SAP Field Service Management
of uninterruptible power supply. Piller has around 300 technicians taking care of clients in more than 40 countries.
90% Less Paper With digital processes 30% Reduction In effort by using digital processes
Headquarters Germany
Products Industrial fans and compressors
US$100 M Revenue
Web Site piller.de
Featured Partners FIS IBsolution
Business Challenges • Individualized manual processes in the sales, service, and marketing departments that were time intensive and prone to human error, posing challenges for updating data and maintaining quality • Need to harmonize all customer-related processes, from initial contact and order management to delivery of spare parts and follow-up Customer Benefits • Integration of SAP Customer Experience solutions, SAP Field Service Management, and SAP S/4HANA, enabling real-time data and unified processes for the sales, service, and marketing areas • Comprehensive customer-related processes and consistent communication across the company as well as more efficient and innovative customer service
“We’ve always combined tradition with innovation when manufacturing our blowers. With SAP Customer Experience solutions, our customer management operations are superior to those of our competitors. We’re able to keep a close eye on processes and respond quickly and accordingly.”
Thomas Henzler CIO PILLER Blowers & Compressors GmbH
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Sealed Air Industrial Manufacturing | NA SAP Sales Cloud | SAP BTP
Industrial Manufacturing
Sealed Air is in business to protect, solve critical packaging challenges, and make our world better than we find it. Our automated packaging solutions promote a safer, more resilient, and less wasteful global food, fluids and liquids supply chain, enable e-commerce, and protect goods transported worldwide.
90% Adoption Among users +13% Engagement Increase per user 6 Weeks To build and launch
Headquarters Country
Products Packaging solutions for food, fluids, and liquids
Web Site
Featured Partner Mediafly
sealedair.com
Business Challenges • Create an Adaptive Selling Organization by enabling sellers with quick access to all of the content and information they need; Sales Library assets are effectively distributed & used, and are well-organized and searchable to serve multiple sales regions worldwide • Reduce Risk by Showcasing Value to buyers at every stage of the customer journey through advanced content tools and access to data (Total Cost of Ownership/ROI calculator, strong analytics & metrics, AI/ML- enabled content recommendations, keyword, search) Customer Benefits • Content is managed centrally; distributed globally to the right audiences, supporting regional language and currency needs • Usage of content is automatically recorded, along with share views and details • Parameter and machine learning content recommendations, save seller time when preparing for a meeting • Value tools are used to drive leads and showcase expected ROI “Our biggest motivation was to cut costs, save time, and increase efficiency, It no longer made sense for our sellers and marketers to work in two separate environments. We wanted a solution that would set us up for success for the next 10+ years.”
Kevin White Director of CRM, Sales Process & Technology Enablement Sealed Air
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SEI Laser Industrial Manufacturing | EMEA S SAP Sales Cloud | SAP Service Cloud SAP ERP
Industrial Manufacturing
Started 40 years ago in Italy, SEI Laser designs and produces cutting and marking machines based on laser technology. “For every industrial application, there is a possible laser application.”
Single Database For commercial and technical information Easily Integrated With the SAP ERP system Automatic Tickets Without having to contact post-sales service
Headquarters Italy
Products Laser technology
seilaser.de Web Site
Featured Partner Name
Business Challenges • Required a product that could be easily integrated with the SAP ERP system • Predictively manage what will happen in the future • Offer the best support and prompt answers Customer Benefits • Technicians can now get information on each project even if they did not participate in the development, installation, or problem analysis • Technicians can easily update on the situation and gather experience from each other’s work • Everything is centralized, corporate knowledge is shared, and there is no personal property of a single person
“Because we already had SAP ERP, we chose the SAP Sales and Service Cloud solution, so that we could have all functionalities, flows and processes as integrated with the ERP as possible. By using SAP CRM we have a single storage, where we can register all information and all revisions made by our various offers.”
Ettore Fustinoni President SEI Laser
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Stabilus Industrial Manufacturing | MEE SAP Sales Cloud SAP Business Application Studio SAP Business One
Industrial Manufacturing
Stabilus SE is one of the world’s leading manufacturers of gas springs, dampers, and electromechanical drives. The company’s products can be found in everything from vehicle trunk closing mechanisms to office chairs and kitchen drawers.
100% Automated Of sales processes 99% Faster Quote generation times 1 Unified Source Of sales information across brands and regions
Headquarters Country
Products Gas springs, dampers, and electromechanical drives
€937.70 M Revenue
Web Site
Featured Partner Orbis SE
stabilus.com
Business Challenges • Ambitious growth plans over the next decade • Manual and disconnected sales processes, resulting in inefficiencies • Poor visibility into sales processes, making it difficult for sales managers to formulate and execute successful sales strategies Customer Benefits • More productive salespeople with a single source of customer information and rapid access to pricing • Enhanced ability to plan winning sales strategies based on insights provided by real-time reporting • Increased cross-selling, thanks to enhanced collaboration between teams across different regions and subsidiaries who now have access to the same information • Greater flexibility to extend and integrate the solution with new applications to meet changing needs “With SAP Sales Cloud, international teams have the visibility to work together to find the best solutions for our customers.”
- Christoph Baumann - Lead Digital CX - Stabilus GmbH
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© 2022 SAP SE or an SAP affiliate company. All rights reserved.
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Analyst Reports
SAP is the leading provider of software solutions for the Industrial Manufacturing industry. Reduce end-to-end B2B complexity and drive revenue across the enterprise, from supply chain to everything as a service.
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Building value networks for a sustainable future
2024 Gartner® Magic Quadrant for Digital Commerce Find out why Gartner has recognized SAP as a Leader in the Magic Quadrant for Digital Commerce for the tenth time in a row.
How digitalization can help midsize manufacturers Research from Oxford Economics reveals insights into manufacturers’ ability to scale and gain a competitive edge with AI.
Learn how organizations are incorporating a sustainable philosophy into their business and technology transformations. SAP and Oxford Economics surveyed 1,935 senior executives, including 215 from the industrial manufacturing industry.
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Read the Report
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SAP Customer Experience Services on the SAP Store
Why SAP Store • Do business with SAP and our partners online • Take ownership of your enterprise software, services, and education buying on your own time • Activate and optimize your SAP® Customer Experience (SAP CX) solutions with packaged services Benefits • Choose from a variety of CX services including solution enablement, accelerated implementation, and design or performance reviews • Easily browse (and buy) the services offered and get insights into features and benefits, services scope, conditions, and prices • Discover services that help fast-track value in as few as five days • Benefit from services delivered by SAP experts
CX Services availble on the SAP Store
Retail Industry Services on the SAP Store
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SAP Customer Experience Partners
We rely on our ecosystem to provide tailored solutions that address your unique business needs. SAP partners are an extension of our business, with the expertise to make our software more relevant. Benefits • Choose from a variety of CX services including solution enablement, accelerated implementation, and design or performance reviews • Easily browse (and buy) the services offered and get insights into features and benefits, services scope, conditions, and prices • Discover services that help fast-track value in as few as five days • Benefit from services delivered by SAP experts
Find the best SAP Partner to meet your unique needs
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SAP Customer Experience Additional Support Links
Harnessing AI for industrial manufacturing Hear how industrial manufacturing companies can leverage SAP Business AI to increase defect detection rates while reducing inspection costs.
Road Map for Industrial Manufacturing
SAP software can help you become a market leader by providing customized, smart products and solutions; memorable customer experiences; and aftermarket and outcome-based services.
Road Map for Industrial Manufacturing
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Product documentation View documentation on product onboarding, implementation, extensibility, and more in SAP Help Portal for all SAP Customer Experience solutions
SAP Services and Support Run SAP solutions at peak performance with services, including onboarding resources, embedded teams, remote support, self- services, and innovation strategies.
Visit the SAP CX Onboarding Resource Center
Visit SAP CX Help Portal
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Explore more about Industrial Manufacturing today
Visit the Industrial Manufacturing industry on SAP.com
Visit Industry Solutions on SAP.com
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